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From: jami on 10/20/2004
Using MS outlook 2000, but it has suddenly started to close lately after but 5-10 min of use. I have tried repairing it and also uninstalling & reinstalling outlook, but it still crashes?...
I have run scandisk and no errors were found. Also the pc is running fine other then this one problem. I have downloaded the lastest fixes and patches for both outlook and windows 2000. I have run virus scanner found no viruses,and run adware to check for spyware.. I have included below the entry from drwatsn32.log. Can anyone plese help me?
Thanks in advance :)


Application exception occurred:
App: (pid=1420)
When: 10/20/2004 @ 15:07:49.671
Exception number: 80000001
()

*----> System Information <----*
Computer Name: XXX1
User Name: xxx.xxxx
Number of Processors: 1
Processor Type: x86 Family 6 Model 7 Stepping 1
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 4
Current Type: Uniprocessor Free
Registered Organization: XXX
Registered Owner: xxx.xxxx

*----> Task List <----*
0 Idle.exe
8 System.exe
144 SMSS.exe
168 CSRSS.exe
188 WINLOGON.exe
216 SERVICES.exe
228 LSASS.exe
404 svchost.exe
432 spoolsv.exe
464 svchost.exe
492 FrameworkServic.exe
520 Mcshield.exe
584 VsTskMgr.exe
668 naPrdMgr.exe
764 regsvc.exe
780 mstask.exe
820 stisvc.exe
872 WinMgmt.exe
944 winvnc.exe
956 svchost.exe
672 explorer.exe
1280 SOUNDMAN.exe
1300 hpgs2wnd.exe
1332 hpgs2wnf.exe
1344 sm56hlpr.exe
1364 shstat.exe
1376 UpdaterUI.exe
1400 internat.exe
1424 wcescomm.exe
1440 AcroTray.exe
1452 hpoojd07.exe
1468 OSA.exe
1488 alert.exe
1500 hpoevm07.exe
1564 hposts07.exe
1420 OUTLOOK.exe
1128 DRWTSN32.exe
0 _Total.exe

(30000000 - 3000E000)
(77F80000 - 77FFD000)
(3A420000 - 3A92C000)
(78000000 - 78045000)
(7C570000 - 7C623000)
(77A50000 - 77B3F000)
(77D30000 - 77DA1000)
(7C2D0000 - 7C332000)
(77F40000 - 77F7B000)
(77E10000 - 77E75000)
(716F0000 - 7177A000)
(308C0000 - 30E19000)
(732E0000 - 73305000)
(6E420000 - 6E426000)
(75E60000 - 75E7A000)
(3A950000 - 3AAE6000)
(45000000 - 45082000)
(76620000 - 76630000)
(00DF0000 - 00FF4000)
(63180000 - 631CC000)
(11900000 - 119A4000)
(76B30000 - 76B6E000)
(782F0000 - 78535000)
(10000000 - 1001B000)
(11D00000 - 11D13000)
(23000000 - 2311B000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(22000000 - 2214D000)
(22500000 - 22526000)
(779B0000 - 77A4B000)
(21800000 - 21844000)
(22800000 - 22818000)
(24000000 - 24019000)
(24A00000 - 24A44000)
(24900000 - 24905000)
(12000000 - 121C1000)
(3A000000 - 3A010000)
(3FF50000 - 3FF96000)
(450A0000 - 45126000)
(63000000 - 63079000)
(77530000 - 77552000)
(775A0000 - 77630000)
(70000000 - 702A5000)
(1A400000 - 1A473000)
(70420000 - 704A8000)
(71890000 - 718F2000)
(3A0B0000 - 3A0C3000)
(6B700000 - 6B787000)
(75AC0000 - 75

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--- Replies to this Problem ---
From: jami on 10/20/2004
i apologise but it doesn't seem to posted th whole of my message heres whee the error occurs:

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0378FF78 7C59A0C2 0378FF50 00000001 00000000 00000000 ntdll!NtWaitForMultipleObjects
0378FFB4 7C57B388 00C760A8 0006F9B8 00000000 00C760A8 kernel32!WaitForMultipleObjects
0378FFEC 00000000 00000000 00000000 00000000 00000000 kernel32!lstrcmpiW

State Dump for Thread Id 0x620

eax=03e4fcd8 ebx=03e4fd30 ecx=00000002 edx=00bd1fff esi=00bd1fff edi=00c77e30
eip=450290de esp=03e4fcb4 ebp=00000004 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246


function: MNLS_lstrlenW
450290bf 8b4cca04 mov ecx,[edx+ecx*8+0x4] ds:00a89ee9=????????
450290c3 89480c mov [eax+0xc],ecx ds:048d9bbe=????????
450290c6 5e pop esi
450290c7 c20c00 ret 0xc
450290ca 8b542408 mov edx,[esp+0x8] ss:048d9b9b=????????
450290ce 8b520c mov edx,[edx+0xc] ds:0165bee5=????????
450290d1 ebe2 jmp BMAPIResolveName+0x65b (45031cb5)
450290d3 8b542408 mov edx,[esp+0x8] ss:048d9b9b=????????
450290d7 8b4a0c mov ecx,[edx+0xc] ds:0165bee5=????????
450290da 8b542410 mov edx,[esp+0x10] ss:048d9b9b=????????
FAULT ->450290de 8b0c91 mov ecx,[ecx+edx*4] ds:00bd1fff=????????
450290e1 894808 mov [eax+0x8],ecx ds:048d9bbe=????????
450290e4 5e pop esi
450290e5 c20c00 ret 0xc
450290e8 8b4c2408 mov ecx,[esp+0x8] ss:048d9b9b=????????
450290ec 8b542410 mov edx,[esp+0x10] ss:048d9b9b=????????
450290f0 c1e204 shl edx,0x4
450290f3 8b490c mov ecx,[ecx+0xc] ds:00a89ee8=????????
450290f6 03ca add ecx,edx
450290f8 894808 mov [eax+0x8],ecx ds:048d9bbe=????????
450290fb 5e pop esi
450290fc c20c00 ret 0xc

*----> Stack Back Trace <----*

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