From: Compuerpilot on 07/02/2002
Ok. Here is the 'short list':1)What OS are you running and have you tried to do an SFC with a windows NT, 2000, or XP (home or Pro)?
2)What version of Winword are you using? Office 2000, 97, or standalone Winword version?
3)Have you tried a repair or reinstall of Office/Winword?
4)What are you doing in Word when this error usually occurs?
5)Have you recently added hardware or software to your system that might have prompted the error message? Think back to when you started getting the error message and what you might have done just prior to getting the message.
Ok. That will get us started with some of the issues that may be causing the error message. Here is a possible solution you can try:
It is possible that your normal.dot template is corrupt. Follow these instructions to see if this gets rid of your error message:
1)Click Start , point to Find , and then click Files or Folders .
2)In the Named box, type Normal.dot , and then click Find Now .
3)When the search process is complete, right-click Normal.dot , and then click Rename on the shortcut menu that appears.
4)Type Normal.old , and then press ENTER. If you receive the following message
If you change a filename extension, the file may become unusable.
Are you sure you want to change it?
click Yes .
5)Click Start , point to Accessories , point to System Tools , and then click Disk Cleanup .
6)In the Select Drive dialog box, click C: , and then click OK .
7)In the Files to delete box, click to select the Temporary Files check box, and then click OK .
8)When the clean-up process is finished, start Microsoft Word
Hope this works. Post back if you are still having problems with answers to my first questions and I will give you better advice.
Computerpilot@hotmail.com
