Document ID:2001101107304406
Last Modified:04/29/2003

Error: "OE removed access to the following unsafe attachments in your mail" when opening email

Situation:
After installing Norton AntiVirus (NAV), you notice that whenever you receive email with an attachment, you see the message "OE removed access to the following unsafe attachments in your mail." You cannot open the attachment.

Solution:
This message is generated when a security option in Outlook Express (OE) 6.0 has been enabled. That option denies access to email attachments that could be malicious. The message is not caused by NAV Email Scanning.

To uncheck the security option in OE:

1. Open OE 6.0.
2. Click Tools, point to Options, and then click the Security tab.
3. Uncheck "Do not allow attachments to be saved or opened that could potentially be a virus."
4. Click OK.

NOTE: The security option in OE is not necessary if you have NAV installed using the default settings and the latest virus definitions. NAV will scan all incoming email and attachments for malicious code.