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 Uninstallation error messages Post a Reply  
From: Mark on 10/24/2002
To: Computerpilot

Re: Post on 10/15; Software error messages on startup

OK. So after highlighting and clicking Add/Remove Dr Solomon's FindVirus, the following message appears: Uninstaller errors: An error occurred while trying to remove Dr. Solomon's FindVirus. Uninstallation has been canceled. (OK click)
And after highlighting and clicking Add/Remove Yahoo Messenger, the following message appears: Wise Uninstall. Could not open Install.Log file. (OK click)

So now what? Mark

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--- Replies to this Problem ---
From: Oscar on 11/05/2002
Manually remove anything to do with the program.
Look in C:\Program Files and then run a reg cleaner program.
Works for me. Uninstallers have always sucked.
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From: Computerpilot on 10/29/2002

Sorry, I guess I thought you were using Windows 98 or newer. You can accomplish the same thing by clicking the 'run' option from the Start menu and typing 'msconfig'.

Yahoo instant messanger should be installed in a 'Yahoo' folder. If it is not there, then maybe that is your problem. These folders must have been deleted and that is why you are getting the error messages.

Another way I like to find folders is to find a shortcut to the program, right-click, choose properties, this will tell you the directory the executable file is located.

Computerpilot

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From: Mark on 10/28/2002
To: Computerpilot

RE: Uninstallation Errors

I was alble to remove the folders associated with Dr Solomon's. I went to Start/Programs/Accessories/SystemTools but could not find the SystemInformation folder as instructed. I am using W95. The SystemTools folder had the following folders: Defrag, DiskCompression, Backup, SystemMonitor, CompaqToolKit, and maybe one more that I don't recall. Anyway, I opened all of these folders and search for the Yahoo!(Messenger) file but could not find it. Now what?

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From: Computerpilot on 10/25/2002

This is not a huge issue and definitely is not worth you uninstalling your operating system.

It seems like a registry issue and is not that uncommon. It could occur by changing drive letters or moving program files around. The registry is not smart enough to keep track of changes in your system. It has to be 'told' of any changes to programs.

I would guess you are working with a Windows 9X type operating system (not NT, 2000, or XP). In this case, you should remove these programs from startup and manually uninstall them from your computer. It also may require a bit of registry cleaning.

Delete the folders associated with these programs from the 'Program Files' directory on your hard drive. Then you need to remove them from startup. Go to your startup folder (Start-Programs-Startup) and be sure that Yahoo is not listed. If it is, right-click on the icon and delete it. After you have accomplished this, go to your startup setting configurations to remove these programs from startup. To do this, click Start-Programs-Accessories-System Tools-System Information. When you get here, then you want to click on 'Tools' and 'startup configuration' (I am a little rusty with Win9X so post back if I screwed up). Click on the last tab to your right to see a listing of all the programs that load on startup. You can unselect Dr. Solomon's and Yahoo by un-clicking the check box. It will ask you to reboot. You can answer 'No' temporarily to fix the next step.

Time to clean out the registry. You may want to get someone a little more familar with computers to help you with this. However, it is not too difficult. Also, I have to give the warning, if you do the wrong stuff in the registry, your computer could hate you for the rest of the time your OS is running on your hard drive! Make a backup of your registry first.

Run the registry editor (Start-Run-type: regedit). I think it is under the edit or view menu, but you need to run a 'find key'. Search for the program names as they were listed in your Add/Remove Programs list. You want to keep searching (there will probably be more than one listing for each program). For each match in your search, delete the folder associated (in the right window pane) with the program. Do this for both Yahoo and Dr. Solomons.

Time to remove these programs from your Add/Remove Programs list. This step is optional but recommended. You need to visit either Micrsoft or any freeware/shareware site of choice to download 'TweakUI'. This nifty little tool will allow you to remove programs from the Add/Remove Programs list.

Restart computer.

At this point, if you are error free, you can reinstall your software normally.

Hope this works out for you. It is actually a lot easier than it sounds. One you have gotten this down, you can do this with other programs that you might have problems with in the future.

Feel free to post back. The board has changed to include the ability to check fo

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From: Fred on 10/24/2002
Sounds like your registry is screwed up. Fix it or reinstall windows, not many choices. I keep windows on my C: drive and everything else on my D: drive just for this reason.
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