Delete the AOL Adaptor Windows 95/98/ME 1. Click on Start -> Programs -> AOL -> System Information Tool. 2. Click on the Utilities tab. 3. Now click on Uninstall AOL Adaptor. 4. You'll be asked to reboot the PC. 5. Select Yes when asked to restart the computer. 6. The next time AOL is launched, a new AOL Adapter will be created and you will need to reboot your PC again when prompted.

When the PC has rebooted follow these steps. 1. Click on Start -> Settings -> Control Panel. Now double click on the Network icon and double click on TCP/IP=>AOL Adaptor. 2. Choose the Wins Configuration tab and make sure the option to Disable Wins Resolution is set. 3. Choose the DNS Configuration tab and make sure the option to Disable DNS is set. 4. Choose the IP ADDRESS Tab and make sure that Obtain an IP address automatically is selected. 5. Click OK. 6. Click OK again. You will need to restart your PC again. Once the computer has rebooted connect to AOL and try viewing web page again.

seems to have cured my problem where explorer would caused an invalid page fault in kernel32 and then proceed to the 'blue screen' indicating that a fatal exception error 0E occurred 0167:BFF9DFFF

That was a big assumption on my part, because you could have a external modem.

If it is internal, you should check that it's installed properly, meaning IRQ's are set properly if there's pins on it for setting the IRQs (see your manual) or that your BIOS settings are correct.

Or a simple thing to try is to move the modem card to another slot and see what that does.

Either way, I would get someone who knows what they are doing to help with this type of problem.

It could also be software, but since you say it only seems to do it while online and AOL seems to have nothing to do with it, I think that it is hardware.

The reason I think it may be a IRQ problem is that the system uses IRQ's alot when transfering data through a modem.

Any chance you can borrow a external modem to try out? That might tell you something. You didn't mention what system / modem you are using.

: I use Windows 95 and AOL ISP. My computer crashes constantly while on-line. The crashes occur when on click onto the next page of a site, to a new address, or when I'm simply scrolling down the page using the left scroll bar. It has even crashed while reading my e-mail. I doesn't matter whether I access the internet through AOL or Explorer. Please be explicit in your reply. I'm a novice.