From: Mary Margaret on 01/03/2002
: I have installed and uninstalled WorksSuite 2000 3times. I am still getting this same problem when I go to open a new or existing Word doc. What do I need to do? Here is the details of the error.
: First Aid Crash Protector Problem Report - Friday, February 16, 2001 8:33:17 PM
: Fault Description
: =================
: C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\WINWORD.EXE caused an
: "Access Violation" fault in module WINWORD.EXE
: at 0167:303E4FBD.
: Registers
: =========
: EAX=00000028 CS=0167 EIP=303E4FBD EFLGS=00010206
: EBX=0209648C SS=016F ESP=0062E560 EBP=0062E580
: ECX=006A6F9C DS=016F ESI=0062E59C FS=36EF
: EDX=000002F4 ES=016F EDI=0062E5B8 GS=3776
: Bytes at CS:EIP
: ===============
: 8B 08 83 79 14 00 0F 85 F2 AE E4 FF 6A 00 50 E8
: Stack Dump
: ==========
: 0062E560: 0069263C 0062E59C 00000002 0062E5D4
: 0062E570: 00000000 0062E5F4 303192AD 0062E59C
: 0062E580: 0062E5F4 303192EE 0062E5B8 0209648C
: 0062E590: 00000000 00D84E14 00D84D8C 30267290
: Running Programs
: ================
: Winword C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\WINWORD.EXE
: Osa9 C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA9.EXE
: Msworks C:\PROGRAM FILES\MICROSOFT WORKS\MSWORKS.EXE
: Rtfixm32 C:\PROGRAM FILES\NETWORK ASSOCIATES\FIRST AID 98\RTFIXM32.EXE
: Fa_gd32 C:\PROGRAM FILES\NETWORK ASSOCIATES\FIRST AID 98\FA_GD32.EXE
: Fawgrd32 C:\PROGRAM FILES\NETWORK ASSOCIATES\FIRST AID 98\FAWGRD32.EXE
: Fmremind C:\PROGRAM FILES\CREATACARD\GOLD\FMREMIND.EXE
: Wkcalrem C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
: Mgavrte C:\WINDOWS\MCBIN\AV\RT\MGAVRTE.EXE
: Wmiexe C:\WINDOWS\SYSTEM\WMIEXE.EXE
: Ndetect C:\PROGRAM FILES\ICQ\NDETECT.EXE
: Mgavrtcl C:\WINDOWS\MCBIN\AV\RT\MGAVRTCL.EXE
: Realplay C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
: Systray C:\WINDOWS\SYSTEM\SYSTRAY.EXE
: Taskmon C:\WINDOWS\TASKMON.EXE
: Tapisrv C:\WINDOWS\SYSTEM\TAPISRV.EXE
: Rnaapp C:\WINDOWS\SYSTEM\RNAAPP.EXE
: Explorer C:\WINDOWS\EXPLORER.EXE
: Mstask C:\WINDOWS\SYSTEM\MSTASK.EXE
: Mprexe C:\WINDOWS\SYSTEM\MPREXE.EXE
: MMTASK C:\WINDOWS\SYSTEM\mmtask.tsk
: MSGSRV32 C:\WINDOWS\SYSTEM\MSGSRV32.EXE
: KERNEL32 C:\WINDOWS\SYSTEM\KRNL386.EXE
: Memory
: ======
: Free USER Memory : 75%
: Free GDI Memory : 85%
: Memory Utilization : 100%
: Total Physical Memory : 64 MB
: Available Physical Memory : 0 MB
: Total Page File : 1,984 MB
: Available Page File : 1,926 MB
: Total Virtual Memory : 2,044 MB
: Available Virtual Memory : 2,028 MB
: Drives
: ======
: A: - Removable
: C: - Fixed, 2,047 MB Total, 2,047 MB Free
: D: - CDROM
: E: - Removable
: Thanks to whomever keeps me from using MS disc for clay pigeons. Shirley
