From: joe on 01/24/2002
whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
| |
Votes:
Rating: 0
Delete: 0
|
|
--- Replies to this Problem ---
From: Dan on 01/03/2007
Thanks for the fix. I ran across this issue with a legacy machine that I had to drop in place quickly when the Daughter Of Boss decided that she was going to work here over semester break.I've already wasted an hour or so with the obvious "uninstall/reinstall" route. Gotta love the two second fixes.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: MB on 01/19/2005
Thank you so much as this fixed my problem completely in about 10 seconds when I was about to wipe the hard drive clean and start over!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: No longer frustrated on 12/15/2004
My firm pays many people to "fix" out network and computer problems. Their solution to this was replacing the harddrive. Thanks for this simple, and almost unbelievable, fix.Indeed you people do rock.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Tom on 05/21/2004
You dudes ROCK!!!So close to Fdisk, but I found this after some pretty long searches - Thank YOU!!!!!!!!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Alfonso on 04/25/2003
I was about to re-install windows when I cam across the rename fix.
Thanks a million. It worked. I even re-installed office twice!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Joe on 04/09/2003
the only flaw in the fix is when I do a search for excel.xlb the file only shows up as "Excel" without a file extension.However, when I clicked properties it displayed as an .xlb, I renamed it and, 'voila' success!
Thanks a million!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Jay on 04/07/2003
Thank you very very much!!!!!! Thought I had a virus due to the macros that I use in excel...Was about ready to reformat my hard drive after messing with everything to try and fix my system. The Problem: Office 2000 Pro. Excel would not run even after reinstalling. After using "google" with the search "Office 2000 excel general protection fault" I came across this site....Renamed the file "excel.xlb" and reinstalled Office 2000....Back in business - Thanks again!!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Spencer on 04/03/2003
Once again, this suggestion proved successful.I had reinstalled Office 2000 SR-1 and run a Thorough Scandisk. Neither option fixed this error. Nor did a complete uninstall/reinstall of O2K. Thank god for Google and this website. I was up and running again in 30 seconds. Thanks everyone, Spencer
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Dave on 03/18/2003
Worked for me also. I found the file located in C:\Windows. Do a search for *.xlb and you should be able to find it. Ours was named with the user's name followed by an 8.xlb. For example username8.xlb. Removing it allowed Excel to run fine.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Derek on 03/15/2003
worked for me too. thanks!
------- original message -------
I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Jim on 01/31/2003
My problem: Windows 98 SE, Office 2000 with Excel SR-1 (9.0.3821). Starting Excel, get Excel has caused a general protection fault in module USER.EXE. Renaming excel.xlb file in c:\windows\application data\microsoft\excel and restarting Excel saved my bacon too.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Pete on 12/11/2002
Folks,
I have received similar messages - the most recent this morning as [KERNEL32 caused a General Protection Fault in module USER.exe at 0003:00003987]. I am using EXCEL 97 - part of MSOFFICE 97 PRO - on Windows 98 - HP Pavilion 6465. I can't find any file named EXCEL.xlb.
I first experienced the problem sevral weeks ago. At that time I was able to use my CD ROM containing OFFICE 97 PRO to load the EXCEL application successfully. But since that first (and only) successful try last week I have been unable to load EXCEL from anywhere. Nor am I able to proceed when I click on any shortcuts to EXCEL sheets...the system gets a busy hourglasss and the only way to get out of it is to Ctrl-Alt-Del or sometimes hard stop by switching off power.
Someone has suggested the following: Your computer probably needs an enema. Your best bet is to save all your documents to CD roms or floppies, format the hard drive and reinstall the Operating System and applications.
Another has suggested that I use the add/remove function to uninstall the one I have (copy sheets to a different folder just to preserve them) and then install Excel.
I found the following information about the two applications: C:\Program Files\Microsoft Office\Office\Excel is 5476 KB; M:\OFFICE\Excel is 5469 KB. To my knowledge no updates have been installed. This difference in sizes concerns me.
Any ideas at this stage of the game would be most welcome.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Jeff on 08/15/2002
This fix saved my butt!!! The only way we could get around it was installing Excel XP. Thanks for the fix
: : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: Hi Joe, : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: melissa on 07/24/2002
this worked for me as well on my windows me machine THANK YOU SO MUCH! i've been searching the web for days for a fix!! thanks again!!
: : This worked for me too, on one of my user's Windows-95a machines running Office 2000. Many thanks!
: :
: : :
: : : :
: : : : : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas? : : : : : Hi Joe, : : : : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. : That worked. Thanks. Unbelievable though. I just changed it to excel2.xlb and it worked. Very strange.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Bruce on 07/16/2002
:
: :
: : :
: : : : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: : : : Hi Joe, : : : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. : : hi jan--it worked great!!!!!Thank you!!! : : Thank you Jan! I spent two hours trying to troubleshoot with the ?help of Microsoft's site, and your solution worked.
: : Thanks Jan! It also worked for me. Microsofts Knowledge base was hopeless. You'd think they'd publish this fix and give you a mention as well.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Justin on 07/12/2002
:
: :
: : : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: : : Hi Joe, : : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. : hi jan--it worked great!!!!!Thank you!!! : Thank you Jan! I spent two hours trying to troubleshoot with the ?help of Microsoft's site, and your solution worked.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Brian on 06/28/2002
: This worked for me too, on one of my user's Windows-95a machines running Office 2000. Many thanks! :
: :
: : :
: : : : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas? : : : : Hi Joe, : : : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. That worked. Thanks. Unbelievable though. I just changed it to excel2.xlb and it worked. Very strange.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Jay on 06/23/2002
Worked for me too... Thanks Jan ...Jay.
:
: :
: : : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: : : Hi Joe, : : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. : hi jan--it worked great!!!!!Thank you!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: johan on 06/03/2002
Worked in my case too! thanks!
: : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: Hi Joe, : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Rick on 05/03/2002
Worked for me. Also had file named excel10.xlb that had to be renamed. I had wasted hours trying to fix this.Thanks
:
: : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: : Hi Joe, : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Chris on 03/21/2002
Hi Jan,Excellent! We had the same problem with one of our computers and it worked great! Thanks Chris
:
: :
: : : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: : : Hi Joe, : : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. : hi jan--it worked great!!!!!Thank you!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Steve on 03/05/2002
This worked for me too, on one of my user's Windows-95a machines running Office 2000. Many thanks!
:
: :
: : : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: : : Hi Joe, : : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. : hi jan--it worked great!!!!!Thank you!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: joe on 02/19/2002
:
: : : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: : Hi Joe, : : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case. hi jan--it worked great!!!!!Thank you!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: jan on 02/18/2002
: : whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas?
: Hi Joe, : I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Jan on 02/12/2002
: whenever I call up excel I get a black screen or a blue one with error messages. all other microsoft apps work. I tried reinstalling excel and windows ME. still have the same problem? ideas? Hi Joe, I use Win 98 and had the same problem. I removed and re-installed Excel, also no effect. However, check the excel.xlb file, which is normally in c:\windows\application data\microsoft\excel. It stores customisations you made to excel (like toolbars etc). Mine had become corrupt, but when you remove and re-install Excel this file is not replaced. Rename it to something else, and then try running Excel again! Worked in my case.
| |
Votes:
Rating: 0
Delete: 0
|
|
|
