From: Jinx on 04/14/2002
TRY DELETIN NORMAL.DOT FILE BY PERFORMING UH SEARCH ON DA SYSTEM.: I had the same problem after installing WinFax Pro 10.02. To resolve it, I downloaded the "WFWORDD2K.ZIP" file from the Symantec website mentioned in the earlier post, extracted the "WFWORD2K.DOT" file from it, and copied this "WFWORD2K.DOT" file to the following 2 folders in my PC: "C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\STARTUP" and "C:\PROGRAM FILES\WINFAX\MACROS". If your attempt to replace an existing "WFWORD2K.DOT" file is thwarted by an error saying that the file is in use, reboot your PC and try again. You may have attempted to start Word2000 and your OS (mine is Win98-SE) thinks that Word2000 is currently using that file. A reboot removes that hurdle.
: :
: : I had a similar problem. This occurred after I installed WinFAX Pro 10.02 . I would go to the following site for the answer as it may apply to your situation. Also, other Symantec programs (antivirus) could be involved:
: : http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
: : : Every time I try to run Word from Office 2000 professional on my computer which is running Windows 98 I get the following error message and I cannot run the programme:
: : : WINWORD caused an invalid page fault in
: : : module VBE6.DLL at 017f:6504eaf1.
: : : Registers:
: : : EAX=00000000 CS=017f EIP=6504eaf1 EFLGS=00010202
: : : EBX=0042ac94 SS=0187 ESP=0062ded4 EBP=0062e150
: : : ECX=00000438 DS=0187 ESI=042049a8 FS=67b7
: : : EDX=041ed5a0 ES=0187 EDI=00000000 GS=0000
: : : Bytes at CS:EIP:
: : : 89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57
: : : Stack dump:
: : : 00000000 0062e178 0062e60c 650376f9 0062e178 00000000 00000438 00000000 0062df28 6502f975 0062df00 00000000 0062df90 0062dfa8 0062df10 00000000
: : : I have uninstalled the whole of office and reinstalled it. Run a complete virus scan but to no avail. Any help would be appreciated.
: : : Val
