From: ben on 01/24/2003
From: ben on 1/24/2002
I have spoken to over 400 AOL users over the past 9 weeks.
I work for a nationwide computer technical support company
doing technical support on a pay-per-minute basis.
*** "Typical AOL 8.0 problems" *** include:
Increased memory requirements for this version of the AOL client
force many users to unload non-vital startup components and
other boot-loaded programs that aren't mission critical to free
up as much RAM as possible before the new AOL client will
AN AOL Tech Support Manager explained:
You really should have at least 128MB of RAM, and around 70
percent of system resources should be available to run smoothly.
I have also come across several AOL 7.0 clients that have RECENTLY
developed problems with Internet Explorer browsing capability.
There are also assorted CRASHES involving WAOL.EXE and various
On several Win98 and WinME systems, the AOL client will attempt
to connect up to three times. It appears at this point that the
client has successfully logged into AOL, but IE will not connect
to any web sites. Users report that the AOL package appears to work
(mail, normal aol pages function) but not IE or anything using
the TCP stack or Windows dial-up networking.
Removing the AOL adapter from the network control panel fixes
some of these systems.
Running 'Repair Interner Explorer' utility from System Information
fixes some of these systems.
Running INETWIZ has successfully repaired a small number
of these systems.
Worst case scenario: (as best I can tell, the customer was still down)
Removed all AOL software (Add/Remove Programs)
Removed Dial-up Networking component (Add/Remove programs)
Removed ALL components from Network control panel.
Removed and reinstalled all modem drivers.
Reinstalled Internet Explorer (5.5)
Reinstalled AOL 7.0/8.0 and let Network components reinstall as needed.
This problem is teched out to varying degrees by AOL technical support, at which point the AOL tech deems the modem drivers or Windows OS to be at fault, and tells the AOL customer to call us
to fix the problem. Several AOL customers report spending HOURS with AOL customer support techs before being abandoned.
Please post any information that surfaces regarding any sources to
current AOL problems and any verified FIXES for these problems.
(I'd almost have to refer to these as possible 7.0/8.0 release BUGS)