From: Brendan on 04/12/2003
I have a solution for you. If after renaming the normal.dot file you are still having problems restart your PC in DOS mode. Assuming you are at the C:\ prompt type in the following minus the " "
"cd windows" then press enter
now you will have the following C:\windows
type in "cd system" and then enter you should now have c:\windows\system
Now type the following without the " "
"rename hpfwin14.dll hpfwin14.old" and then press enter
type "exit" to restart your computer and this will fix your problem, it worked for me.
Good luck send me an e-mail at firstname.lastname@example.org to let me know how you get on.