Sam this worked, unbelieveable!!! It was pointing to a Quickbooks converter which was causing all the problems.

I had this problem after editing a Word2000/Win2000 file on a Word2003/WinXP computer, then tried to go back to the Word2000/Win2000 computer.

Allex's solution worked great for me and is a quick fix !!!

From: allex on 01/14/2004
I got the same message, trying to save an edited file that worked fine before. Other documents work fine as well. It really made me crazy.
Tried the normal.dot, printer, Acrobat etc. solutions suggested earlier without success.
My solution, on document level: select all but the last paragraph (create a dummy paragraph at the end of the document, place cursor in last but one, press CTRL-SHIFT-HOME) and copy-paste this into a new fresh file. Problem solved, fingers crossed...

The problem is with the document itself. Try using the Show/Hide(qI)icon from your tool bar and delete areas of document, particularly Header /Footer notes.
If that doesn't work, copy/paste parts of document into new a new file
regards
MonkeyHead

From: Matt on 02/19/2004
I was getting this problem on all the office 2000 computers on the network, each time I opened Word I got the alert:
"WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created."

The problem to appear and disapear on a whim, but oddly affected all the computers at the same time!

Turns out the problem was the printer server for the default printer not being on when Word was opened.

Simply resolved my changing the default printer, switching on the original printer server and switching the deafult printer back to the one you want.

Hope this helps.

Doing a search and then deleting just about all the dot files including the WFxxx.dot file. Hey after lots of hours of fooling around,why not be extreme. Well I don't think I needed to get that rad, but what ever I did, Word now works.

Excel and all the other programs in Office worked fine. Go figure.

<Winword.exe has created errors and will be closed by windows.you will need to restart the program> in my case
appeared to generate when Outlook is set to use MS-Word to edit emails.

Check if Outlook has been defualted to this option (Tools | Mail Format Tab) and untick use Microsoft Word to Edit email messages in the Mail Format Section.

http://www.cpearson.com/excel/StartupErrors.htm

there is all the solutions.

I suddenly got this error, don't know how. tried reinstall office2k, still the same. the normal.dot is normally 27K, the one i have is 600K, delete that file, everything works fine now.

Great forum.

Same problem here. Resolved it by powering up the other pc on my LAN, the one where the default printer lives...

"WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created."

The problem to appear and disapear on a whim, but oddly affected all the computers at the same time!

Turns out the problem was the printer server for the default printer not being on when Word was opened.

Simply resolved my changing the default printer, switching on the original printer server and switching the deafult printer back to the one you want.

IīVE BEEN SEARCHING THE WEB ALL OVER TRYING to find the solution for the EVIL winword.exe problem... it really seems like a epidemic problem everyone every where is having the same error on winword, and every one itīs reeeeestarting the dumb computer a thousend times all over again...

: Thx

: : how did you resolve the problem ? I have the same error.

: :
: : : I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

"Winword has caused an error in WINWORD.EXE. Winword will now close. If you continue experiencing problems, try restarting your computer."

"open C:\Documents and Settings\<your user name>\Application Data\Microsoft\Templates andd delete the file "Normal.dot".
usally Application Data folder is hidden.

These steps resolved my issue. think it will help you also.

I found that my culprit was the pdf templates in my Microsoft Office Startup folder. I deleted them and all was well. I think these were installed by the new Acrobat 6 I installed. Hope this helps others.

Keep up the great work!

Resolution:

open C:\Documents and Settings\<your user name>\Application Data\Microsoft\Templates andd delete the file "Normal.dot".
usally Application Data folder is hidden.

These steps resolved my issue. think it will help you also.

So far, I have tried the following fixes from this site without luck:

1)Deleting normal.dot

2)Removing Adobe Acrobat PDFMaker by deleting its folders and files.

3) Downloading Word Viewer from Microsoft website, opening corrupted file in Word Viewer, copying & pasting text from corrupted Word file back into Word (program stops responding when attempting copy/paste operation).

4) Renaming word.pip to word.old

I got the WINFAXPro/WINWORD problem got it cleared by removing WFWORD2K.DOT file from the starup directory in Office.

Thanks!

I'm traveling and have been very frustrated over this because things were just not working right and I couldn't do my work as needed. I changed my default printer and the problem is fixed!!!!

DELETE WFWORD2K.DOT. I had a Win2k pc that did not want to run Word 2000. It had WinFax Pro installed on it and uninstalling winfax was not an option. I tried office uninstall/reinstall, repair, deleting normal.dot even the MS Office eraser2k utility. None of those worked.

If you think deleting wfword2k.dot won't fix your problem, try it!

http://www.cpearson.com/excel/StartupErrors.htm

Deleting WFWord2k.dot seemed to cure the headached I'd been having.

However not before to reloads of Office 2000 & 2 operating systems and a dose of msblast.exe virii in-between.

http://www.cpearson.com/excel/StartupErrors.htm

Good Luck,
I think even Microsoft uses that site to solve it problems.

I finally deleted and re-installed Office 2000... still got the same error.

The suggestion to change the default printer solved my problem (however the default printer worked for 3 weeks prior to the problem developing).

I am running Windows 2000, Office 2000 (with all the updates), on an IBM T40p notebook.

Oh, does anyone know where the error log is located... I searched for hours and could not find the damn thing.

I found http://www.cpearson.com/excel/StartupErrors.htm contained a complete list to get results I needed. Specifically Option 3 was the correct answer... I detest MS and would like to toss the poc out.

Anyway, the fix that worked for me;

Start Excel without customized toolbars and menus. A frequent cause of problems is a bloated or corrupt customization file. Search your hard drive for *.xlb to locate the XLB files used by Excel. Be sure to change your search options to look for hidden files and folders. XLB files are used by Excel to store your customized menus and toolbars. Their names and locations will vary depending on your version of Excel and Windows. When you search for and find these files, move them to another location, such as the Desktop. Now start Excel normally.

I have just change the default printer with an local printer, and the problem with "Winword.exe has generated errors ..." went away.

Thank U man.

i hate to ask the same old question but unlike most of you i am still dealing with this error in word when closing out of the program and at other times. my os is 2000 professional with office 2000 norton system works 2002. i have looked for the files normal and wfword2k.dot and cannot find them. i have changed my printer default to my fax and even tried in NAV unchecking a plugin related to office. it is in options - misc. NOTHING has worked. can someone please offer some other suggestions as all of you know...this is very frustrating. feel free to send me a link or anything that may be helpful.

Just as a side note, Wordpad would generate the same error as would Excel, etc. So I guess anything that was using the screwed up default printer. Just simply go to your printer settings and change/create to a working printer. All is better!

When opening DOC's Winword shows that message and finishes.

I can work opening word this way: winword /a
but it works strange: copy/paste generates errors "you need to install Internet Explorer 3.0 to use this function" at random times.

there are no files in Startup from Word.
there are no officeav.dll, wfword.dot.
I've deleted normal.dot

It's working on Windows 2000 Pro, and it is Office 2000 Premium.

What can I do?

I had done the 4 hour - reconstruction/deconstruction act (NAV, Network printer,Office Re-install, Repair and even the .dll repair as Microsoft suggested) with NO RESULTS.

Then I dug through the Dr. Watson file dump a little more thoroughly and noticed in the debugging section a file named word.pip stashed away on the side contained in "C:\Documents and Settings\(User name)\Application Data\Microsoft\Office" directory. (I'm running Windows 2000), so the file may be different in other windows versions.

I figured, It can't hurt to try renaming/deleting this file - nothing else worked. So I renamed the file as word.old and deleted word.pip. I restarted Word and it worked without any problems. Of interest word reconstructed a brand new word.pip.

Information about PIP files can be found at: http://www.mvps.org/word/FAQs/Customization/DataKeySettings.htm

I hope this helps people - Please do me a favor and post replies if it works.

I had the same problem. But as you said I installed WinFax after Word. So I deleted the .dot file and it works fine.

I am IS support for a location of a global company, I have seen that error on certain users during our plant-wide upgrade of Windows and Office 2000. I am doing an admin install of Office w/SP3. The error effected only those users running Winfax Pro 10.0 on their workstations. Upon researching the problem, if Winfax is installed after Office, it creates a file called WFWORD2K.dot in the C:\Program Files\Microsoft Office\Office\Startup. When Word is attempted to start, another file is created in the same file called ~$WORD2k.dot, both of these files need to be deleted. Then the users can run Word without any problems.

WD2000: Error Message When You Click Exit, AutoCorrect, or Increase Indent
The information in this article applies to:
Microsoft Word 2000

This article was previously published under Q252968
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

SYMPTOMS
When you do one of the following:
On the Tools menu, you click AutoCorrect.

-or-
On the File menu, you click Exit to quit Microsoft Word.

-or-
On the Formatting toolbar, you click Increase Indent.

-or-
On the Formatting toolbar, you click either Bullets or Numbering.
Microsoft Word may crash with the following error message.

In Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium (Me):

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in WINWORD.EXE at address.
NOTE: The actual memory address may vary.
-or-

WINWORD caused an invalid page fault in module MSO9.DLL at address.
NOTE: The actual memory address may vary.

In Microsoft Windows NT 4.0:

An application error has occurred and an application error log is being generated.

WINWORD.EXE

Exception: access violation (c0000005, address:c0000005)
In Microsoft Windows 2000:

WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.
When you view the error log, a report similar to the following appears: Microsoft (R) Windows 2000 (TM) Version 5.00 DrWtsn32
Copyright (C) 1985-1999 Microsoft Corp. All rights reserved.

Application exception occurred:
App: (pid=748)
When: 3/21/2000 @ 13:00:31.957
Exception number: c0000005 (access violation)
        
To view the error log in Microsoft Windows 2000, follow these steps:
Click Start, point to Search, and then click For Files or Folders.
In the Search for files or folders named box, type Drwtsn32.log.
Click Search Now.
Right-click the file, and then click Open on the shortcut menu that appears.

NOTE: The Drwtsn32.log file is located in the following folder by default:
C:\Documents and Settings\All Users\Documents\DrWatson

In Microsoft Windows XP:

Its important to understand that there are apparently (2) causes for this problem. One related to WinFax or the need to remove the WFWORD2K.DOT. Second is related to having a network printer (home network) set as the default. This was my case. I simply set any other non-networked printer as the default and solved this.

I was looking for anwsers for this problem, and I found one here.

I set the "Fax" printer as the default printer. You can now start Word and the error appears no more. When I want to print, I cannot use the shortcut in the toolbar, or else, it will fax the document. So, I need to go to the File menu and choose Print. The problem is that now, the print dialog does not appear. The solution to this new problem was to right click on the task bar, in the rectangle that corresponds to the Word document that you are using.

I have this same problem on my Win2000. "WINWORD.exe has generated errors" ... This is what I found the problem is a bug: I have 2 machine on a network my machine uses a share printer on the other. Now often that machine & printer is OFF. Thus generating this error whenever (almost) I open a MS Word or using MS WordPad DOC, & crashes that Word program.

Thanks for listing it. You saved me a lot of re-installing.

But in the Drwatson log it show the PID number for the app that caused the access violation c0000005 - and it's different everytime. Word, Explorer, IE, Outlook...etc..

There are no network printers.. any ideas?

Symantec's winfax causes ms word to crash when using win2k.

your suggestion to remove the wfword2k.dot file worked perfectly
couldn't get any work done for two days because of that!!

You guys saved 8 months of ongoing research in 1 hour.
My winword.exe and outlook and wordpad all were crashing.
Microsoft gives you a few hints, but not until I found this site did it work for me. The answer being, the network printer on my laptop was not on. I added a local printer and everything worked.

Why doesn't Microsoft Post this in their knowledge base!!! can someone with some clout tell them!!

I love you guys!!!

WFWORD2K.DOT needed to be removed.

WFWORD2K.DOT needed to be removed.

: After you have receive an error message you must read the file drwtsn32.log (Start -> Find -> Files or Folders -> drwtsn32.log -> Search ...). On the last line(s) of this log file there are clues to determine what cause the problem. For me, it was the printer : I print on a network printer which is sometimes closed. When it is closed I receive this error message for WINWORD, NOTEPAD, EXCEL and any other text editor programs. When it is open, everithing it's OK.

: I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

: I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

: I'm having the same problem in Word....Does anyone know what the resolution to this error message?
: Jen

: : DOES anyone have a solution to this? I have the same problem with Word, Excel, and PowerPoint.

: : Thx

: : : how did you resolve the problem ? I have the same error.

: : :
: : : : I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

: I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

: how did you resolve the problem ? I have the same error.

:
: : I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

: DOES anyone have a solution to this? I have the same problem with Word, Excel, and PowerPoint.

: Thx

: : how did you resolve the problem ? I have the same error.

: :
: : : I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

Thx

: how did you resolve the problem ? I have the same error.

:
: : I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks

: I am getting this same error for excel and word EVERY time I shut down the program. here is the exact wording "WINWORD.EXE (EXCEL.EXE) has generated error and will be closed by WIndows. You will need to restart the program. An error log is being created." help me get rid of this annoyance- please! thanks