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 01778BFF9DBA7 fatal exception when trying to insta Post a Reply  
From: Mike on 05/06/2002
Working on a friend's machine running Win98. 128 RAM, 6.9 GB free on hard drive, AMD K6 3D Processor.

Several attempts to load AOL v7 from CD results in fatal exception OE 01778BFF9DBA7

Clicked off blue screen and receive message:AOLCINST caused a general protection fault in module KRNL.386.EXE at 0001:00002d51

On retries I receive the same fatal exception screen and variations of the second screen which generally name the KRNL.386.EXE as the problem. On one attempt, KERNEL.32.DLL was listed as the fault site.

Appreciate any suggestions to resolve. The computer appears to be working fine otherwise, running MS Office and other programs without problem.

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--- Replies to this Problem ---
From: John on 05/06/2002
I would run a full virus scan


: Working on a friend's machine running Win98. 128 RAM, 6.9 GB free on hard drive, AMD K6 3D Processor.

: Several attempts to load AOL v7 from CD results in fatal exception OE 01778BFF9DBA7

: Clicked off blue screen and receive message:AOLCINST caused a general protection fault in module KRNL.386.EXE at 0001:00002d51

: On retries I receive the same fatal exception screen and variations of the second screen which generally name the KRNL.386.EXE as the problem. On one attempt, KERNEL.32.DLL was listed as the fault site.

: Appreciate any suggestions to resolve. The computer appears to be working fine otherwise, running MS Office and other programs without problem.


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