From: Doreen on 09/15/2004
After installing a Microsoft Update, my computer was unable to restart and went to a black screen stating "Windows could not upgrade the file %1 from %2 %1:%2".
I tried all the internet solutions that I could try but was unable to do System Restore. Screen just stays with no movement on indicator bar until after hours I finally "X" out of the program. At least an hour later I will get a window pop up telling me that they were unable to restore to an earlier date.
Then my Norton Internet Security suddenly went off on it's own. I tried all day yesterday to work with Symantec tech dept, but couldn't even uninstall Norton to reinstall.
So I went and bought Norton Internet Security 2004 and popped in the CD. Loading began immediately and I restarted computer when prompted and when the Desktop was loaded, I got a window telling me that I have to restart the computer to complete Installation.
So, I think my original problem is the Windows can not upgrade?