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 Word and Excel crash as soon I open them Post a Reply  
From: Jim on 06/25/2002

I have a windows 95 toshiba desktop and I use microsoft office 97. But beginning about 2 days ago any time I try to open winword or excel the program shuts off and gives an error message "performed an illegal action..). Please help!!!

Thanks.


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From: Computerpilot on 06/25/2002
NEED MORE INFO!!!

The illegal operation usually will give you a program that is causing it. Make sure to give us the FULL error message.

Do the standard troubleshooting. What changes (hardware or software) have you done recently that might have started this error message?

This message is usually due to damaged system files in either office or windows. Please give me a more specific error message and I would be happy to explore all types of possilbities.

Thanks.

Computerpilot

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