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 Motive Directory fault Post a Reply  
From: Susan on 08/05/2003
I installed a new All In One HP PSC2175 Printer. I have Windows 98SE.
The printer in the system directory shows it is installed. But under printers....it is not.
When I boot up, I get this message...
MOTIVEDIRECTORY caused an invalid page fault in
module KERNEL32.DLL at 018f:bff7b9a6.
Registers:
EAX=00000000 CS=018f EIP=bff7b9a6 EFLGS=00000246
EBX=017a0000 SS=0197 ESP=0264f488 EBP=0264f498
ECX=010b000c DS=0197 ESI=01e10260 FS=3467
EDX=00000020 ES=0197 EDI=00000019 GS=0000
Bytes at CS:EIP:
ff 76 04 e8 13 89 ff ff 5e c2 04 00 56 8b 74 24
Stack dump:
00000001 017a8ac3 01e10260 00000000 0264f6b8 017a9fce 00000019 00000000 00000001 0264f6b8 017a0000 00000001 00000000 00000001 00000000 bff92c68

Can anyone tell me why?
Help!!!
Thanks in advance.
Susan

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--- Replies to this Problem ---
From: melissa on 12/07/2005
Yes , HP sucks! They have the worst customer service, they refuse to honor their warrenty on computers still clearly under warrenty and their solution to all computer troubles or issues is to wipe it out and start fresh again. They refuse to look at your system to make a diagnosis and they basically just want you off the phone. Oh, another thing, don't bother asking for their managers, they dont have them. Not one person we spoke to including their QA dept. has a manager. Another crappy company who doesn't care about the consumers who bought their product.

The long and short of this story is my 7 month old computer won't boot. It's in a loop. No safe mode, no any mode, it just wont boot. This all happened one lovely day in October 2005 when I decided to start my computer so that I could use it. Crazy, I know, hitting the "on" button can certainly stress out a machine, but I did it anyway. So it starts to boot and them "whamo" it freezes up. Huh, thats weird. So I do what most people do, I hit "ctrl,alt,delete" to get it to reboot. Yah, well that was the beginning and the end of it. It's now stuck in this loop that won't boot in any mode.
We called HP Tech Support. We've spoken to 5 people now. All of them say just wipe it out. That's all the warrenty covers. Nobody wants to look at it to see if they can fix it without losing my data, that's way out of the question. They have no trouble with us taking it to one of their "authorized service centers" - Best Buy - and paying out the nose for them to look at it but they themselves at HP have no interest in the customer, service or holding up their warrenty. They happily offered us the option to buy a warrenty upgrade which we promply asked "Why in gods name would I pay anymore money to you people when you cant honor the warrenty we have now"???

Here's sonmething you guys will love too, the QA guy, Darren, said he didn't even own an HP, he built his own computer. What does that tell you? Their own employees don't buy their crap, So why should we??

Another side note: eMachines has ranked higher in Customer Support in Consumers Reports than HP. eMachines??? Can you believe that?

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From: Ellice on 10/12/2005
I was also getting the motivedirectory error in kernel32.DLL on start up. I did a search for Motivedirectory on my computer and it's linked to my DSL Self-Support Tool. I went to Start, Run, typed in MSCONFIG, went to the StartUp tab and disabled the self support tool from start up and I no longer receive the error. I can still run the self support tool too. I hope that helps.
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From: Andy on 09/25/2005
Thanks guys - the advice to unclick anything with "hpcmpmgr" in the startup file within "msconfig" is good. It works for a HP 2610 Photosmart printer. It doesnt appear to have any other effect on the printer. The HP helpline were worse than useless.

Thanks to compatibility issues like this i'm migrating more and more from Dell to the Applemac I originally bought for my ipod.

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From: shucton on 07/07/2005
WTF????where the hell is the patch??
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From: techsupporter on 05/26/2005
I found this:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00063456

hope this can help the people that are having this problems, as it helped my 80 year customer today

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From: Vince on 04/13/2005
I was getting an orror icon on the bottom of my screen, but not error codes, no error message, just this icon when I start the computer and every 8-10 minutes this icon will apear and dissapear. I remembered to RUN MSCONFIG to change startup programs, I just unchecked each one until the error went away. It turned out to be in the start up item, " hpcmpmgr ". This error would also cause full screen aplications to minimize, even the screen saver. Im not quite sure what this process is for, something to do with my HP printer, but once it was removed from my start up,no more problems!
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From: Dirk on 02/07/2005
I have an HP Officejet as well as Verizon DSL. Never had this problem till the DSL was installed. I fixed it by simply going to the startup directory and removing "Verizon Online Support Center". No more error message. Good luck.
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From: Rohs on 10/07/2004
As most people say HP Sucks - Have they realised that 90% of the same software - same hardware and similar Operating system work absolutely fine - like a Gem. So dont you all think, its something in YOUR computer(OS) thats causing the problems - Please try to realise this and try to check with the OS as well
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From: Ewan on 09/22/2004
1. Click Start and Run.
2. Type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Clear the checkboxes for hp instant support
5. Click OK.
6. Restart the system

Have had no further Motive Directory error messages or computer freezing. HP psc2110 still works fine.

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From: Bob on 09/16/2004
I've gotten the message "Motive directory had caused and error in KERNEL#@.DLL. Motive directory will now close" and I have no HP hardware. My printer is a Lexmark Z51. I have a hunch that MS Word or Lexmark's driver, or the interface between the two may be faulty.I downloaded Lexmark's latest driver about two months ago, but still have many problems printing MS Word documents. No problems printing Excel spreadsheets. Thanks for any help you can offer.

Bob

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From: dave on 08/20/2004
I too am geting the motive directory fault at boot since installing verizon. I do know though that getting rid of verizon stuff is a three step process. First, uninstall the software in add/remove, second, find all the viles and folders on your hd that are associated with verizon and remove them. Third, look through the registry and remove all verizon references.
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From: Steve L. on 08/17/2004
I have a 3 year old Dell 4100 Dimension, with a cable modem connection for the Internet, and an HP printer. A week ago, I got the following error at start-up. (My desktop came up as normal, with the usual icons, but I got this error)

Motive Directory has caused an error in kernel32.dll. Motive directory
will now close. If you continue to experience problems, restarting your computer.

Dell told me to reinstall my op system (Win ME). When that did not work, they told me the re-install disk was bad and to get a another one. Microsoft does not carry WIn ME anymore since it's a legacy system. When I hooked-up my hard drive to a friend's computer, it worked fine. I bought the XP upgrade and I can hear the disk running but nothing shows up on screen to install the op system, and then I get the error again.

Any ideas on to what to do?

Any help would be greatly appreciated.

Thanks.

Steve

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From: John 2 on 08/14/2004
I am getting the Motive Directory Error also. I started getting it after switching to Verizon DSL. I have had a HP 7550 for about a year before the error messages came so I don't think they are related to your printer. I am also having trouble getting all of the Verizon software off of my computer. Even after I use there uninstall parogram.
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From: Bazil on 07/19/2004
u all smell like poo.
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From: Julian on 07/18/2004
Hi. I recently got an HP 3550 and get the same Hposm error message. Did what Linda was told to do by HP in February 2004:

"To resolve the problem, disable hpcmpmgr.exe running from the MSConfig utility. Follow these steps to disable hpcmpmgr.exe file:

1. Click Start and Run.
2. Type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Clear the checkboxes for hpcmpmgr.exe.
5. Click OK.
6. Restart the system.

After disabling the hpcmpmgr.exe file from the MSConfig utility, check whether you are experiencing the same problem or not."

Did that - and then the printer did not print!! So had to recheck the box and so still get the error message.

Any idea how to fix it?

Thanks Guys.

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From: Miriam on 07/16/2004
I have the same problem. Can anyone help?
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From: josh on 06/16/2004
hi all i have a copmaq 5700n desk top pc and i just reformatted reciently and when i start it up it says there is an error saying something is wrong with miltimedia adio device and whenever i try to play a song or something wmp causes an error Cannot play back the audio stream: no audio hardware is available.
Cannot play back the audio stream: no audio hardware is available. (Error=00040258)
so i downloaded the driver for my sound card from hp website and tried opening it and it caused an error


<UNKNOWN> caused an invalid page fault in
module <unknown> at 0000:bff86eac.
Registers:
EAX=00417000 CS=0167 EIP=bff86eac EFLGS=00010202
EBX=00000000 SS=016f ESP=87d7dc00 EBP=87d7dc88
ECX=00000010 DS=016f ESI=00000000 FS=0f87
EDX=d1d38810 ES=016f EDI=00000001 GS=0000
Bytes at CS:EIP:
66 8b 48 0e 83 c0 10 66 8b 50 fc 89 45 a4 8b 45
can anyone help?

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From: Anon on 05/21/2004
Just remove HP Instant Support from Add/Remove Programs.
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From: steve on 05/10/2004
I recently installed an hp 7960 and had similar problems with hposm causing an error in oleaut32.dll. I finally resolved the issue by installing the patch After turning off my Linksys firewall and allowing it to communicate with whatever it was trying to do each time I booted. hopefully this will help others.
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From: Anne on 05/06/2004
Hi everyone I have HP brio computer running 98SE almost 3 years old. Have had HP scanjet printer same length of time with no probs whatsoever.... I installed hp 5150 printer recently everything was ok for a little while then something happened on the pc.. maybe a crash... can't remember exactly... When I re-booted the printer wouldn't print, so went into printer folder and there it was, thought I'll uninstall and reinstall.. found the printer in the add remove but when I tried to remove it it told me it couldn't uninstall something thst wasn't installed. I am very much a newbie and am often uncertain at doing anything technical, but went into files and folders and deleted files that looked related to the printer in the hope that I could then uninstall or re install.. tried to re install but everytime it got to the part to connect the printer the wizard jammed and refused to budge so cancelled the wizard and it rolled back.
I ended up phoning tech support, which is only local call rate so can't complain about that, and was talked through "add printer" using a different model number to the one I have. FIXED, BUT then started getting HPOSM performed illegal operation on almost every boot up, and at other times. Closing the error pop up does not affect the running of the computer, but I have been unable to defrag since this started, it gets to 1% and restarts, I can only assume that the HPOSM is the cause.
This may sound crazy but I can't access the HP website... don't have any problems with any other website but HP just won't load from anywhere. I rang HP tech support this morning because I was certain by now that I had deleted a file that is crucial to the system and have created some of these problems myself and after reading this thread from top to bottom I am still not certain that I haven't, as no one mentions the defrag prob. Nevertheless I shall work my way through these very helpfull solutions and will post an update in due course... keep fingers crossed for me folks..
in anticipation of whats to come. (AAAGGGHHHHHHHHHH)
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From: Kay on 05/04/2004
To Chand,
I cannot find any hp files in my msconfig window.
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From: chand on 04/24/2004
Click on start and click on run andthen type msconfig
uncheck everything which starts with hp
apply and restart and tell me ifthe error comes again
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From: Kay on 04/11/2004
I'm using Win98 and recently installed SBC DSL. Now when I boot up I get the error message, "MOTIVEDIRECTORY caused an invalid page fault in module ARHOOK32.DLL at 0177:5800896b." I've spoken with SBC tech support twice and their solution is to uninstall all their software to see if I still get the same error. I'm not going to let them do that just yet!
I've followed all the directions in your posts that seemed relevant, and checked the version of my Oleaut32.dll file. It wasn't one of the problem ones. I couldn't find the directions referred to -"If the version is not 3.50.5014.0 or 3.50.5016.0, then skip to the section Import a registry key". I don't have any HP software on my pc.

Could the SBC Self Support Tool be the problem? or is it Outlook Express, as one SBC techie told me?

Please help.

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From: Steve on 03/23/2004
Hey, very helpful forum here.
I had the same error on a Win ME pc after installing software that came with an HP Digital camera and took "hp instant support" out of startup in msconfig and error gone. Thanks for the help.
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From: Mary on 03/06/2004
Returning to the MOTIVEDIRECTORY fault ... seems not only HP. Last night I installed Verizon DSL. This morning the fault began to appear. After consulting this line by way of Google, I uninstalled their Online Support Program. Problem fixed!
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From: Linda on 02/27/2004
UPDATE ......
I emailed HP Support and explained what file I downloaded and the new error. Here is their response - I followed their directions and it worked, without having to download the patch. I hope this helps you!

sorry to hear that the HP PSC 2510 all-in-one generates a "HPOSM"
error message and after downloading the update patch exception errors are generated.

The utility update that you have downloaded and installed is to disable the HP Solution Manager and the error messages are generated are from the HP Component Manager.

To resolve the problem, disable hpcmpmgr.exe running from the MSConfig utility. Follow these steps to disable hpcmpmgr.exe file:

1. Click Start and Run.
2. Type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Clear the checkboxes for hpcmpmgr.exe.
5. Click OK.
6. Restart the system.

After disabling the hpcmpmgr.exe file from the MSConfig utility, check whether you are experiencing the same problem or not.

If still you are experiencing the same problem, then try to download and install HP Component Manager patch from the following web site:

http://home.comcast.net/~lyvwyre/hpcmpmgr_disable.exe

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From: Linda on 02/27/2004
I followed directions as per 'rik'. When I downloaded the file hpsinmgr_disable.exe from HP website, the HPosm error box went away. HOWEVER, when I restart my computer, I now get the following error box:

<UNKNOWN> caused an exception c0000006H in module <unknown> at 0000:bff86eac.
Registers:
EAX=00435000 CS=0167 EIP=bff86eac EFLGS=00010202
EBX=00000000 SS=016f ESP=82ac9c00 EBP=82ac9c88
ECX=00000010 DS=016f ESI=00000000 FS=2ae7
EDX=c1597350 ES=016f EDI=00000001 GS=0000
Bytes at CS:EIP:
66 8b 48 0e 83 c0 10 66 8b 50 fc 89 45 a4 8b 45
Stack dump:
00000000 81740070 8172f4ec 00035000 000040e8 00000000 00000000 00000000 00000000 00000000 00000000 00027420 00000000 00000000 00000000 00000000


OK, now what????

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From: selena on 02/24/2004
I'm sorry you guys think that hp techs should know but know one knows everything about everything. growup and get a life the hp techs are one of the best out there. you think about if you were in their shoes having to take calls all day and not getting to here too many thank-you's. it is mind-breaking work and no one says thanks.
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From: rik on 02/18/2004
For the following systems
HP PhotoSmart 145, 245, 7760, 7660, 7260, 7960
PSC 2410, 2510, 1350
OfficeJet 5510
DeskJet 3520, 5150, 5650, 3650, 3620, 3550, 3650

Downloading the file "hpslnmgr_disable.exe" from the HP website to disable the HP Solution Manager should fix the problem.

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From: Linda on 02/13/2004
Robert, can you please be more specific? I am getting similar errors since installing Microsoft Wireless Router, then problem got worse when I installed HP 4-in-1 Wireless
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From: Robert K on 02/13/2004
go to msconfig and go to the start-up tab and uncheck the files that are HP in it, I know this cause I work for HP
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From: Hayley on 02/07/2004
I have just installed a hp deskjet 5150 printer, and i keep getting an error that pops up saying the file "hposm" is missing/corrupted. i was reading a previous post on here saying you could download this file that's needed on the hp driver page. i can't seem to find the download anywhere. does anyone know exactly where i can find it?
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From: Siddhartha on 02/04/2004
Just do a clean boot
it will work
and then rebuild system.ini
that is it
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From: Hilary on 01/12/2004
I have found a solution for my deskjet 5150 Hposm error problem. It is on the HP drivers page, listed among available downloads. The download is called "disable HP component manager", labelled hpcmpmgr_disable.exe. I downloaded this file and installed it; it was quick and easy and lo! no more hposm error message. Obviously HP knows about this problem and has psoted its solution. Too bad their Tech Support people are unaware of this and go so far as to advise complete uninstallation and re-installation of the product. Shame on HP for keeping the solution in the dark.
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From: Hilary on 01/11/2004
I have just installed a deskjet 5150 via USB cable to my Windows 98SE system. It would not install even by following the directions to the letter. HP Tech Support talked to me for THREE HOURS before installation was achieved! My computer technician was horrified at some of the changes instituted, including upgrading of my very new Asus motherboard drivers, inappropriate for it when used with 98SE. After printer installation, Norton Anti-virus posted numerous internal errors and had to be re-downloaded and re-installed. My USB scanner was no longer recognized by the system and, via a call from a Tech Support Supervisor at Canon, my scanner was re-installed. Now I get the Hposm error message, just the same as Susan's - the first entry in this discussion. I have had many e-mail discussions with HP to no avail. I suppose I am lucky because my computer does not freeze, but I would love to get rid of this item. In my C:\Program Files\HP\hpcoretech\soln folder is an entry "HPOSM.EXE" Is this the culprit? What would happen if I deleted this file? Would it be more appropriate to re-name it?? I have asked HP Tech Support this question and they have ignored it, suggesting that I uninstall the printer driver and re-install. After the last 3 hour effort, I would prefer not to do this. Any bright ideas, anyone????? P.S. I do not have the incorrect version of the oeault.dll file nor can I find "matcli.exe". Is HPOSM.EXE equivalent to matcli.exe?
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From: Roger on 01/06/2004

Check the Version of a Windows .DLL file


In some cases, this problem is caused by an incorrect version of the Windows file Oleaut32.dll file. This can happen if, when you install new software, it installs a version of this Windows file that was not designed for your operating system. You must determine the version of this file, and replace it if it is not the correct one for your operating system.


To determine the version of the Oleaut32.dll file:
1. Click Start, point to Find, and then click Files or Folders.
2. Make sure that "Look in" is set to (C:) and that Include subfolders is checked.
3. In the "Named" box, type--or copy and paste--the following:


oleaut32.dll
4. Click Find Now. It may find more that one copy.
5. Right-click the Oleaut32.dll that is located in the C:\Windows\System folder and then click Properties.
6. Click the version tab and read the version number.
7. What you do next depends on what you find: For Windows 95/98, the version of Oleaut32.dll should not be 3.50.5014.0 or 3.50.5016.0. (There are various versions that can be used by these operating systems, but this is not one of them.)
If the version is not 3.50.5014.0 or 3.50.5016.0, then skip to the section Import a registry key.
If the version is 3.50.5014.0 or 3.50.5016.0, then you must obtain a compatible version of this file, rename the original, and then install the downloaded file. Go on to the section Obtain a compatible version of Oleaut32.dll.


To obtain a compatible version of Oleaut32.dll:
1. Download the Microsoft DCOM package for your operating system, which will update the Oleaut32.dll file as part of the installation:
Windows 98
a. If you are using Windows 98, go to:


http://www.microsoft.com/com/dcom/ dcom98/download.asp
b. Click the Download link in step 3.
c. Save the file to the Windows desktop.
2. Rename the old Oleaut32.dll file:
a. Click Start, and then click Shut Down
b. Click Restart in MS-DOS mode.
c. Click OK. The computer restarts to a command prompt at the \Windows folder.
d. Type the following, pressing Enter after each line:


cd system
ren oleaut32.dll oleaut32.old
win /d:m


This changes to the \System folder, rename the Oleaut32.dll file, and then restart the computer in Safe mode. When you see the message that Windows is running in Safe mode, click OK.
3. Locate the file that you downloaded to the Windows desktop and double-click the file to install it.


4. Restart the computer in Normal mode, and then install Printer."

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From: Al on 01/03/2004
I have just installed photosmart 7960 on Windows ME and on boot get HPOSM error and OLEAUT32.dll error and close.
Can someone suggest solution.
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From: Rick on 01/02/2004
I fixed my problem, go start-settings-taskbar. Then go to start menu programs advanced. In the startup programs you will find power reg leadertech, I deleted it and also do a search on c: drive and delete the other two files. Everything works great now. It is an electronic regerstration program. Good luck

Rick

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From: Adam on 01/02/2004
Rick,

I have the same problem regarding a new HP photosmart 7660 causing "Hposm error" and lock up on a win 98 machine. I am trying everything. Let me know if you find a solution. Misery loves company.

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From: Rick on 01/01/2004
The first time I booted up with my new HP photo smart 7760 I get HPOSM has caused an error and everything locks up, does anyone know a fix to this.
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From: Paul on 12/23/2003
Thanks to all of you who posted your problems and solutions to the Hposm and Motive Directory fault issues. I have been on the phone with HP support this evening after installing a HP 7960. They used Google to search on "ARHOOK32" - found these posts and advised me to remove the HP instant support program. Worked like a champ.

thanks

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From: Careem on 12/01/2003
HPOSM error I've seen that when Norton firewall is running during a printer install.
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From: Steve on 12/01/2003
I noticed Steve said to stop running matcli.exe to fix the problem with motivedirectory error. How do you stop matcli.exe from running. Please respond this is driving me nuts!!!!!
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From: Martin on 11/22/2003
Hi,

I've just installed an HP Photosmart 7260 under Win 98 SE, now I get HPOSM caused illegal operation error whenever I boot up. Anyone got any suggestions or managed to find any info on this?

Cheers

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From: Robert on 11/20/2003
As an HP technician you should all be happy the fix was this easy. I found this site with ONE click on google and problem solved. HP sucks indeed.....Try a Dell POS printer and find out what really SUX!!! :)
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From: Cindy on 11/07/2003
This problem first showed up about a week after I installed my HP all in one. So I sent the problem to the HP Tech. He sent back a response very quickly letting me know that this was not an HP problem but indeed was caused by either MS Windows XXX or one of it's installed components. He said he had never heard of Motive directory and that I should contact MS tech to resolve the problem.
Wish I could get paid for being wrong!
Removed hp support yesterday, so far, no problems.
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From: Tom on 11/05/2003
Eliminated HP automatic support. Problem gone. HP sucks!!!
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From: Gene on 11/04/2003
I, too was experiencing this problem after installing an HP psc 1210 all-in-one printer until I removed the "hp instant support" application. Problem solved.
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From: Steve on 10/30/2003
I recently saw this problem on a client's computer. The problem seems to be associated with the automatic support software that they load up. Stop the program matcli.exe from running, all that it is is an hp-all-in-one support program. I hope this has helped.
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From: Jim on 10/30/2003
I just installed HP 7660 Photosmart printer and am now getting Motivedirectory error and a HPOSM has caused an error in ARHOOK32.DLL
HP support claims to have never heard of these issues and had no suggestions. My problems seem simular to Daves with the lock up on shut down. Any help out there ?
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From: ML on 10/13/2003
I recently installed a HP photosmart 7150 printer. Installed fine - and shows up as my default printer, but when I print it knocks me offline.

When I reboot - I get the Motive Directory fault and the same messages that everyone else is getting. I did discover that my USB was not enabled in the BIOS - that is now enabled. I've also tried resetting the parallel port - but so far, none of those changes have done the trick.

All I want is to be able to stay online and print more than one thing. As it is now - I have to CCP all of my information into Word and do one huge print job before I shut down the PC. Not a very easy way to do things.

I have contacted HP Online tech support - that was a lesson in futility - they are clueless.

Hopefully someone has a solution to this problem.

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From: rob on 10/10/2003
i too have this problem, hp photosmart 7350.
dave , you said that you cleared everything and forced a reboot? how exactly is that done? thanks
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From: Dave on 09/10/2003
I too have been having the MotiveDirectory and other error messages at both start up and shut down. I also suffered a number of 'lock-ups' These started to appear shortly after installing a new HP 'All-In-One' (HP PSC 1210 to be exact.)
Originally I thought it was due to having also installed an nVidia GeForce FX 5200 128MB graphics card and got so brassed off by that I resorted to formatting my hard drive and reloaded everything (after backing up of course). After each program & driver installation I tested closed & restarted and thought the problem was solved until I re-loaded the HP drivers! Hey Presto MotiveDirectory error messages started again.

While performing "Ctrl+Alt+Del" to bring up the close program dialog box, I noticed that several of the listed items were duplicated. I cleared everything from the list and forced a re-boot.

This may seem a bit drastic, but "touch wood", the problem seems to be cured.

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From: tom on 09/09/2003
Hi,

I also have an all-in-one hp. I am getting the same msg on boot into windows. The motivedirectory app is listed as being in the HP directory. I am not sure what it is used for. I did see info stating that overclocking video or mobo can cause this type of Kernel error. I do not get it every time but I do get it often.

Anyone know of any solutions?

Thank you,

Tom

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From: Sue on 09/07/2003
Hi John, I noticed yours and Susan's posts about the motivedirectory error message. Did you install a new HP printer, scanner, etc., lately? I already had an HP Scanjet 4c scanner and added an HP Photosmart 7550 printer yesterday. I now am unable to copy directly to my printer using my Deskscan II software (get scan error message 1215) and on reboot get the motivedirectory invalid page fault in kernel32.dll error message. I can acquire a scanner image into my word processing program.

If anyone has a clue about the above, would really appreciate it. Have already checked with HP and Microsoft regarding kernel32 errors and motivedirectory. Neither was much help.

Thanks for any and all help!

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From: John on 09/07/2003
I am seeing this same error. Did you get any responses, or did you get it fixed?
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