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From: Cyndi on 06/07/2003
Hi! Im desparate her please so if anyone knows what the problem is can u please please help me. Everytime I try to open up Internet Explorer in any way (Iexplore has caused an error in USER.EXE) keeps popping up. I have windows ME. I cant even install the updates because the same problem occurs.Will someone please help me? thank you soooo much to the persont hat does.
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--- Replies to this Problem ---
From: Pike on 01/13/2004
This is common for IE 5.5 or earlier. You need to upgrade to 6.0. Go to:http://windowsupdate.microsoft.com/ http://www.microsoft.com/windows/ie
An even better solution would be to use a different browser. Try this one: http://www.mozilla.com
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From: Sherry on 01/10/2004
Cindy, I had that prob. too. I found this web site & it took me thru step-by-step how to fix it. It worked! Try it.
http://www.pcmag.com/article2/0,4149,13357,00.asp
GOOD LUCK
Sherry
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From: russ on 12/24/2003
Try using a different browser (download Avant Browser) and see if the problem occurs while using it.I had a similar experience with IE on my XP machine. I used Avant Browser and it worked fine so I reinstalled IE and it corrected the problem.
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From: Krystal on 12/23/2003
I am getting the same error message. I'm running ME as well. I've tried the scanreg /fix, tried disabling AutoComplete and clearing forms and passwords. This probably sounds stupid if I'm overlooking something, but I don't see a repair button when I go under add/remove. I get as far as selecting IE, and the only buttons I see besides the apply, cancel and ok are add/remove and install. Am I missing a step? Any help for the computer illiterate would be greatly appreciated. Thanks!
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From: Brad on 12/07/2003
I am having the same problem, and i am wondering if switching to Netscape 7.1 would help at allI am running:
Windows ME
IE 6
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From: The Tom on 11/03/2003
Often this problem comes about as a result of Adware and Spyware that hitch a ride on other programs you've downloaded and installed. The most recent example I've seen is a program called NavHelper. The name makes it appear to be connected to Norton Antivirus, but its not - it's a stupid little program that redirects certain URL calls to their website. I'm not saying this is your problem, but it's one of a number of programs that can cause it.Try downloading a program like AdAware or Spybot and have it scan your computer for parasitic programs. Once found, go to Add/Remove Programs and remove the culprits. The reboot and see what happens. Now the bad news...this could also be the result of a virus. If you're running Norton or McAffee, you may want to do a full system scan to weed out any potential culprits (often it's a Klez virus). If you find something, you'll need to disable the System Restore function of your operating system (so it'll let your antivirus software get in there and clean it up), have Norton or McAffee clean out your drive, and then enable System Restore and reboot. Hope this helps The Tom
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From: April on 10/20/2003
Jack said that if you click on start, then run, and type in scanreg /fix it would help and he is right. you just have to remember to put a space between the g and the /. I had the same problem. Thank you jack for solving it.
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From: Ahmed on 09/20/2003
I am using Windows 98SE as well.. get the same error...
I have tried the Registry Fix
Downloading and installing the patches
Scan disk
UNINSTALLING IE 6.0 then reinstalling it with the patches
Going and getting the JAVA patch and installing it... NO LUCK ... the problem is still here.. Any other ideas I am almost to the point of copying data, wiping the computer and starting a complete reload.... Thanks for any help.... I do appreciate it.
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From: loren on 08/25/2003
WINDOWS ME IExplorer CRASH FIX
Control Panel
Internet Options
Click the content Tab
Click Clear Forms
Click Clear Passwords
Should be fixed
If not add/remove then click repair
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From: darrel on 08/23/2003
"Original Problem Posted by: Cyndi on 06/07/2003
Hi! Im desparate her please so if anyone knows what the problem is can u please please help me. Everytime I try to open up Internet Explorer in any way (Iexplore has caused an error in USER.EXE) keeps popping up. I have windows ME. I cant even install the updates because the same problem occurs.
Will someone please help me? thank you soooo much to the persont hat does."i am having the exact symptoms pls help....
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From: Paul on 08/16/2003
I am using Windows ME as well.. get the same error...I have tried the Registry Fix
Downloading and installing the patches
Scan disk
UNINSTALLING IE 6.0 then reinstalling it with the patches
Going and getting the JAVA patch and installing it... NO LUCK ... the problem is still here.. Any other ideas I am almost to the point of copying data, wiping the computer and starting a complete reload.... Thanks for any help.... I do appreciate it.
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From: Joyce on 08/13/2003
Try this - Go to Control Panel
Click on Add/Remove Programs
Click on Microsoft Internet Explorer and choose the Remove option
Click on REPAIR (NOT Remove, of course! ^-^ )
You will be prompted to reboot the computer to complete the repair; it's okay to do so I think that would hopefully solve the problem.
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From: ROB on 08/01/2003
HI HAVING EXACT SAME PROBLEM, WINDOWS ME, HAVE BEEN TO DEL HELP, NORTON HELP, NOONE SEEM TO HELP ANY IDEAS?
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From: Valerie on 07/31/2003
I am having the same problem. Tried your rebuild trick but it didn't work on mine. :( I am running ME as well. I've tried loads of stuff, getting really frustrated at this point.
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From: jack on 07/29/2003
I did a couple of things...but what I think worked was rebuilding the registry.Click on Start, then run and type scanreg /fix Then restart when complete. It seemed to do trick. Oh,yeah, I am using Windows ME
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