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ddhelp error messages in module GDI.EXE during Hot |
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From: David on 04/21/2003
Windows ME, Dell Dimension 4100, IE6, 127mb, 56k modemQ. How do I repair--or can I repair--constant "ddhelp GDI.EXE" error messages while typing emails in Hotmail (MSN6)? I recently installed MSN8, then these errors began ("A GPF in module GDI.EXE has occured in 0001:0000737 or 0001:00007387"). I immediately UNinstalled MSN8 and MSN6, then reinstalled MSN6. No one had told me to disable Norton, so Norton and MacAffee "met" in my computer. I then did a dirty (HP 3150 LaserJet printer remained hooked up to modem) reinstallation of ME, which didn't help. I spent hours and days reinstalling or updating years of Norton, Quick Time and other programs (NEATO, NERO). The problem persisted. I lost my printer driver, and had to have HP overnight me the CD to reinstall it. Then, a Dell tech in India took me through a Font Driver Boot which took all night. My computer "passed" with flying colors, and proved it wasn't a font driver. A Dell tech then strongly suggested I download Multimedia Flash, so a few days ago, I downloaded Shockwave. Still the same problem. Some say "It's a video driver", but my Windows Media Player (I have uninstalled Quick TIme since) plays fine. Again, this fatal error only comes up while I am typing an email in Hotmail/MSN. MSN is my ISP. What to do? I've been advised that if I upgrade to XP, I should do a full version ($200) to get rid of Millenium. Other techs say that XP is not compatible with my Dell Dimension 4100 and that if I bring in the full XP, within three weeks, I'll have soundcard, driver and other problems. Still others swear by XP. Thank you. DL
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--- Replies to this Problem ---
From: Mike on 05/01/2003
Sandy,
A few points.
- GDI is the Graphics Device Interface, and is used by both the printer *and* the display.
- XP is based on Windows 2k and NT, a different Windows family from Me.
- Microsoft produce software (of debatable quality) not computers, and the security updates and patches they release are hardly unique to them. Apple and Sun do too.
- deleting files that contain the fragment msn may clobber an important file and leave your system unbootable.
- You'll have less problems with XP than with 9x/Me.
- The problem is likely a corrupted or beta set of video drivers. Just because one app works fine using video is no guarantee all of them will.
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From: David on 04/22/2003
Hi, Susan!Thanks for the great replies (2)! I haven't got your email and would like to chat with you about this problem. If you want to do it here, fine. Otherwise, we can do it email to email. I can't remember if I left my email available to see. I went to Control Panel and "HP 3150" and double clicked and it gave me a different error--a "Jetstat Error". So, I gues my printer is not the default printer! I'll go thru the steps you suggested and let you know here if I don't get your email. David
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From: Sandy on 04/21/2003
After re-reading your problem, you can also try this solution. GDI.exe has to do with printers. On your control panel, make sure your printer is selected as your default printer. Sometimes the cause of this is an interaction between early versions of MSN Explorer Preview 2 and earlier versions of Macromedia Flash. You can Reinstall the latest version of MSN Explorer. To ensure you have the latest version, download it from: http://preview.msn.com
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From: Sandy on 04/21/2003
You gave wonderful information which helps. The first thing you have to do is get rid of one of your Anti Virus programs. I would suggest keeping Norton, as it is a much better program and has continual updates on new viruses. Putting in Shockwave isn't going to do anything but add another program to your hard drive, and there is no problem with your driver boot. As far as ME and XP, YES they are compatible. Some parts of ME were used in the XP programming. Microsoft is and always has been famous for putting out new computers before they are problem free. Everyone had problems with 95, 98, ME, NT and even XP, as Microsoft is ALWAYS sending weekly updates, especially security updates, because they've forgotten something again. To fix your problem, try this. TOTALLY uninstall ALL MSN from your computer. To make sure it is completely gone, go to Search, Files and Folders and type in MSN. Find anything related to your mail and delete it manually by highlighting it and hitting the delete key on your keyboard. Next, do a Disk Cleanup (which is under System Tools) and then Disk Defragment (also under System Tools). Get into Internet Explorer and type in www.hotmail.com and see if you have any problems. If not, then reinstall MSN with a disk. If you still have problems, go to MSN directly for assistance. You do not have a Dell problem, you have an MSN problem. Please let me know if this works for you.
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