From: kelvin on 07/10/2002
HELP!!!!!, I'm running Windows ME, open Microsoft Word, just as the intro window comes up, it freezes.Ctrl-alt-del does nothing apart from bring up an error message saying "your system resorces are dangerously low". The resources are 75% free!what do I do?
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--- Replies to this Problem ---
From: Chris on 06/29/2009
Awesome idea, unfortunately the virus appears to be too smart to alow a rename of Normal.dot(claims the file is in use by someone else). - Yeah, I bet it is.
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From: Jeffrey on 07/26/2007
I am running Windows 98 and am writing my dissertation when today, the same problem as listed below happened to me. I freaked out as all I kept getting was "System Dangerously Low on Resources" everytime I tried to access my dissertation. People at the computer lab at my university offered to reboot my computer, to which I politely declined. Who knew that this posting here would do more than any computer lab could. Thank you!!!! It worked like a charm for me too!!!!!!! Thank you!!!!!!!!
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From: sm on 03/01/2006
I too say thank you thank you thank you-same problem as others here, and your solution worked great- I was at my wits end!! Thanks again...
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From: Samantha on 05/03/2005
Thanks so much to whomever figured out how to fix this system low problem. I followed those simple steps, changing normal to old, and the problem was fixed automatically...no restarting required. You are a genious!!
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From: Dennis on 09/03/2004
Does this Normal.dot > OldNormal.dot work if you are getting this message in the middle of composing an Outlook email. That is when I get this error.
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From: Prem on 07/17/2004
The problem in my pc is ,when close any excel file my system hangs up (freezing ......).And when press CTL+ALT+Delete it shows the error message "The System is dangerously low in resource !
Would you like terminate the following application ?
Microsoft Excel [Not responding].When i click on yes then my system freezes up.
I tried renaming normal.dot to oldnormal.dot but it did not work for me .Still my system is in same stage i.e "system dangerously low"
Any more suggestion please .........!!!
I have un installed and reinstalled ms office 2k but still same problem Regards Prem
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From: Kelly on 07/08/2004
This is a comment to "Sandy" who was having this same problem with Excel.A friend of mine was also having an Excel problem that sounded very similar to the issue outlined in this thread. After reading the comments on this site, I suggested that he try locating the Excel equivalent of Normal.dot and rename it. He just e-mailed me to say that the "default" file in Excel is "excel.xlb," which he "moved to a backup directory" (sorry, not sure exactly what that means - his words verbatim). This, apparently, solved the problem. He thanked me "a gazillion," but I think the thanks really goes to the poster of the original Normal.dot solution.
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From: Ross on 06/19/2004
Thanks so much for the great tip. Changing the normal.dot files to oldnormal.dot worked great!THANKS!!!!!
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From: Michelle on 06/12/2004
I thought I would need a new program! oldnormal. worked !!!!!! thanks so much (you saved the mind of a grad student!)
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From: Barb on 06/06/2004
Amazing, after hours and hours of installing and re-installing Word to no end, I found this site. Did the rename and BINGO Word is now working and not crashing....Thank You Thank You Thank You!!!!!!
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From: Edie on 06/04/2004
Thanks to the wonderful person who posted the "system dangerously low" solution. I bow down to you!Edie
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From: Paolo on 04/20/2004
Thanks a lot to everyone!!! :-)
After renaming normal.dot to oldnormal.dot everithing is sorted :D
I was really going crazy over thisone!:-)))))
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From: Mary on 04/19/2004
Re-naming Normal.dot solved the "System low...." problem immediately. Can I now delete the original file ?
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From: sandy on 03/04/2004
I am having this problem only with Excel 2002. I have reinstalled Windows 98 and Office XP. I have tried detect and repair. All my other Office applications (Word, Frontpage, Powerpoint, Publisher) work fine.
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From: girdleofs on 03/01/2004
Thought it wouldn't work but it did! Trust and try the oldnormal.dot solution (see below). IT WILL SAVE YOU A LOT OF STRESS AND TIME.
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From: Mark on 01/01/2004
Read Terry's reply and method of solving "low system resources" in MS Word. I renamed normal.dot to old normal.dot and started Word and it worked great. Even though I'm running Windows 98 it still worked. Great stuff. Saved me a hell of of a lot of time.
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From: Nagesh on 12/06/2003
Thanks a lot to all of you who has suggested the solution and also who has posted the problem.
It really worked.
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From: pete on 12/05/2003
Thanks. With final projects due and a program that went down on Tuesday...oldnormal.dot did the trick!
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From: ICT on 12/05/2003
Don't want to say how long I spent trying to fix a custoemrs pc until I found this! Kinda embarressing really. Once I read the rename (I actually deleted it) it was sorted in 10 seconds!. Cheers. Any amount of beer in central Ireland for the person who originally came up with this solution!
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From: roberto on 12/02/2003
Pītchers of beer in Montreal!!!!! Works like a friggin charm! May I add, I hate MS, but thank god there are sites like this where the plebs can go ;-)
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From: Curt on 12/01/2003
Many thanks to Rick and the others.
normal.dot worked like a charm. I also did not have to re-boot.
Beers for everyone.
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From: Hermione on 11/29/2003
As I've seen the same error message at times (although I would doubt that it's anything to do with all the other problems I seem to have), and as everyone seemed to think that this was a miracle fix, I thought I'd try renaming Normal, too. All my Autotext entries promptly disappeared, and I had to bring poor old Normal back to life again. I don't know if there's a quick way of copying all the Normal Autotext entries to the re-named Oldnormal file ... ?
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From: Richard on 11/26/2003
So simple. This is the second time I've had this problem - on the other occasion I got hold of all my computer nerd friends and their only suggestion was to completely clean the computer. That's what I did, losing all my personalised information. And I was cursing and just about to do the same again this morning when I thought I'd just try out Google. Renaming one small file from normal.dot to oldnormal.dot. It worked. Thanks a million whoever is responsible. There are drinks waiting for you in London also.
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From: Nev on 11/26/2003
Thankyou so much!!!!! All the way from Australia, and n0-one else could solve this bloody problem!!! IOU a beer or 2
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From: Emma's on 11/17/2003
Thank you so much we love you!!! if you think the guy from Minneapolis can buy you many beers try come to Wales!!!
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From: Rick on 11/07/2003
I figured I would add this since it may help others.Solution if Word 2000 does not open and you get the "system is dangerously low in resources" message: First, from Start button went to "Find" --> "Files or Folders..." Second, entered "normal.dot" in the "Named" box ("Named and Location" tab). Click "Find Now." Third, highlight the "normal.dot" file and right-click --> "Rename" Fourth, change it to "oldnormal.dot" Hit "Enter." That should do it. Accessing Word was no problem after using this method. I didn't even have to restart the computer. Once again, thanks to the originator of this solution! I'm sure you've saved a number of people from a nervous breakdown.
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From: Rick on 11/07/2003
Whoever posted the normal.dot to oldnormal.dot for locked Word fix is a friggin' genius. If you are ever in Minneapolis, I will buy you as many beers as you can drink. I could not access my dissertation and was about to freak out. I also checked microsoft.com with absolutely no help and was about to reload the software. Decided to give Google a chance. Damn if the solution didn't take under 10 seconds after checking this site. Nocrash is now officially bookmarked. Nice work.
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From: JazzFusionGuy on 11/03/2003
Whoa baby!I was almost ready to upgrade from Win 98SE to XP to fix my hung Word 2000 crash-syndrome. I am a writer and music reviewer and . . . After multiple re-installs of Word 2000, service pack upgrades, no help from Microsoft, defrags of Hard Drive, downloads of other bs, running "SFC" and days of assorted tooth-gnashing, and diddling, etc etc I finally Google searched the error message: "fatal exception 0E has occurred at 017F:BFF9DFFF" and volia -- nocrash.com saves the day. I renamed "normal.dot" template as suggested! Do not delay and your Monday morning will be like a Sunday afternoon! Schweet Thanx folks
http://EER-MUSIC.com
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From: wendy on 10/31/2003
After reinstalling my firewall, my antivirus software, and Word a couple times (I thought Word was bombing because of a problem with the virus checker) I found this web page with the advice to rename normal.dot -> oldnormal.dot. It worked like a charm. I am so happy to be able to do my work again. I was thinking of buying an iBook. Well ... I'm still thinking I want an iBook but now it's less urgent. THANK YOU.
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From: Ryan on 10/18/2003
Thank you so very much, I've spent two days trying to figure this problem out. I've gone to the microsoft words website and reinstalled microsoft word 2000 and microsoft office twice with no help.Found you on the web and renamed normal.dot to oldnormal.dot as suggested, and just like magic, everythings working. Thanks again for the this remedy.
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From: Libby on 10/15/2003
Renaming normal.dot to oldnormal.dot worked for me too! All I did was search for the file normal.dot and renamed it right there. Thanks a bunch! (I almost reinstalled Windows, too!)
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From: keggs on 10/14/2003
Thanks, after 2 days and much frustration I can get back to my homework that I am now behind on! I must have tried everything and restarted my computer about 100x.
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From: Kath on 10/09/2003
I got the same problem, then my lovely helpful work colleague found this site, so I renamed normal.dot and all is well. Fab site, simple solution, and great work colleague I love you all.
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From: John on 07/25/2003
Thanks, many thanks for helping me to fix the "normal.dot" problem. The solution of re-naming that file to "old normal.dot" was a simple sanity saver for me. Again THANK YOU.
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From: walker on 01/21/2003
I tried everything I could think of and nothing worked. Then I asked our head computer guru at work. All the standard troubleshooting turned up nothing. Then I found this page, did as it suggested, and I fixed it in 15 seconds. Thank you very, very much.
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From: Paul on 12/08/2002
Thanks all of you. After reinstalling Windows, Office 2000 (twice), both Windows and Office 2000 service packs, discovering Microsoft phone support isn't open on Sundays, I found this page.Changing normal.dot to oldnormal.dot did the trick! It's all in the wrist action when typing those keys in Google.
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From: Bill on 12/07/2002
Bingo!!! Thanks for this string. Had a client who's machine hung solid when trying to start Microsoft Word (under Works). Killing the normal.dot files worked like a charm (after countless reinstalls and much other wasted effort on my part).
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From: Leonard on 10/21/2002
Found Terry's suggestion below the answer to my problems. Frustrating...I should have looked here before reinstalling software and updates...oh well, one learns.
The minor work of re-customizing toolbars and default settings is worth it-at least my Word processor works again.
I will recommend this site to others.
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From: harish on 10/14/2002
: HELP!!!!!, I'm running Windows ME, open Microsoft Word, just as the intro window comes up, it freezes.Ctrl-alt-del does nothing apart from bring up an error message saying "your system resorces are dangerously low". The resources are 75% free!what do I do?
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From: Terry on 08/14/2002
Try this... found it in Microsoft's Knowledgebase and it worked for me.Rename (or delete if you want to) all "normal.dot" files. I just renamed all of mine to "oldnormal.dot" (Microsoft's suggestion) and then restart Word. Works like a charm. Core of the problem is a corrupted normal.dot template that Word can't load -- it tries to load normal.dot as the default template so it hangs every time. Rename or delete normal.dot and Word will start up fine. Hope this works for you. Terry
: HELP!!!!!, I'm running Windows ME, open Microsoft Word, just as the intro window comes up, it freezes.Ctrl-alt-del does nothing apart from bring up an error message saying "your system resorces are dangerously low". The resources are 75% free!what do I do?
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From: Computerpilot on 07/14/2002
There is a chance you are running a program that takes a lot of virtual memory or RAM before you open Microsoft Word.I would try this troubleshooting: Make sure all non-essential programs are not running in the background. Hit Control-Alt-Del to see all the processes that are running. If you are well-versed with computers, you should be able to determine what is necessary to run your computer. The only thing that I would definitely not stop is Explorer. This, you will need. Anything else that looks rogue you can stop (end task). Then run Microsoft Word. ARe you still getting the error message/freeze? Check your memory totals in: Programs, Accesories, System Tools, System Information to see if all your installed RAM is running normally. It is possible that some of your RAM is malfunctioning and you can check to see the total RAM in your system with the system tool. If it is less than what is installed, then you have a problem. It is entirely possible that you might have bad RAM regardless of what the system tools show. Also, be sure that your virtual memory settings is 50% of your total installed RAM. By default, Windows will manage your memory settings by how much RAM you use. If you are into Digital Graphics and gaming, you will probably run quite a bit off your RAM and virtual memory. There are some programs out there that prefer to run mostly on virtual memory rather than RAM. Do you have at least a Gigabyte of Hard drive space left? Make sure you have plenty of room for your virtual memory! A Gig of remaining room is what I recommend to my users. Maybe I pushed you a little far with the RAM. I would highly suggest you troubleshoot easier possiblities rather than jump to the RAM possiblity. Really concentrate on other programs that might be running in the background that are taking your CPU's time and RAM's memory space. Some shareware and freeware are not always written well to unload completely from your RAM and it is possible that they may still be running even after you have closed the program. Again, don't run ANY programs and try opening Microsoft Word. Another possiblity is that you have macros or visual basic programs running on your normal template for Word that may be loading into memory and taking too much room. Delete the Normal.dot file and reopen Word. Post back for more suggestions if none of my help works. I have some other ideas that I can give based on this troubleshooting. Computerpilot
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