An unexpected exception c0000005[EXCEPTION_ACCESS_VIOLATION] has occurred. Information has been written to Dragon.Log. The program will exit when the ok button is pressed.

Everytime I clicked submit button when I filled in my user name and password I got the following error message.

An unexpected exception c0000005 (EXCEPTION_ACCESS_VIOLATION) has occired.
Information has been written to DRAGON.LOG.
The program will exit when the OK button is pressed.

Well, here's my log, but I don't understand why DragonNaturallySpeaking is messing up IE when trying to log into my bank account.

BTW I am running under WinodwsME and my only directory for this program is C:\Program Files\Dragon Systems\NaturallySpeaking

Here's a follow-up on my previous posts.

I followed the instructions at http://knowledgebase.scansoft.com/view.asp?tnID=3225 with a slight modification.

Because I actually want to continue to use both my version 5 and my version 6 of Dragon, I was able to SUCCESSFULLY ELIMINATE THE EXCEPTION_ACCESS_VIOLATION ERROR PROBLEM by deleting not the entire c:\WinNT\Speech\Dragon folder (Dragon 5 needed the .dll files in there to run) as recommended in the KB article, but only the .ini file ("nsinstalled.ini") that was in that folder.

File names on your system may be different; I am running Windows 2000 Pro.

First, the URL for the ScanSoft KB article I quoted from in my last message is http://knowledgebase.scansoft.com/view.asp?tnID=5437.

Second, I found another KB article about the same error message which I am quoting from below.

Third, since they say that the problem occurs when old/corrupt user files are open, it seems to me that one workaround might be to temporarily close the problem user files (using Manage User menu item, etc.) while surfing Internet or using Corel WordPerfect or whatever is causing the crash.

I hope this helps.

From http://knowledgebase.scansoft.com/view.asp?tnID=3225
TechNote Number: 3138: User files upgraded to v. 6 are no longer usable in v. 5.

(Excerpt follows below:)

Problem:

When users that were created in Dragon NaturallySpeaking v. 5 are upgraded to v. 6 Preferred, the user files are no longer usable if v. 5 is reinstalled onto the system.

Cause:

When these upgraded users are accessed in v. 5, the following error may appear: "An unexpected exception c0000005 (EXCEPTION_ACCESS_VIOLATION) has occurred." This error may occur when either Internet Explorer 5 or Corel Word Perfect 9 or 10 is open at the same time as one of the v. 5 users.

Solution:

Please follow these steps to use your user files in v. 5:

Uninstall Dragon NaturallySpeaking v. 5.
Restart your system.
Depending on your operating system:
On Windows 95, 98, or ME, go to c:\Windows\Speech\Dragon and delete the contents of the Dragon folder.
On Windows NT, 2000, or XP, go to c:\WinNT\Speech\Dragon and delete the contents of the Dragon folder.
Reinstall Dragon NaturallySpeaking v. 5.
You will no longer receive this error when launching these user files on v. 5.

From http://knowledgebase.scansoft.com/ search on TechNote Number 4492: Error: �gAn unexpected exception c0000005 (EXCEPTION_ACCESS_VIOLATION) violation has occurred.�h when adapting to your writing style.

Here is an excerpt from that page:

Follow the steps below to disable the Vocabulary Optimizer from running during the New User Wizard.

Close Dragon NaturallySpeaking if open.
Browse to one of the following directories:

C:\ProgramFiles\ScanSoft\NaturallySpeaking\Program.
C:\ProgramFiles\Dragon\NaturallySpeaking\Program.

Open the nssystem.ini file located in the �gProgram�h folder.
Under [Settings] look for the following line: �gxxx Do SmartLME=1�h Where xxx corresponds to the language version you are using:

deu (German)
enx (US English)
esp (Spanish)
fra (French)
ita (Italian)
jpn (Japanese)
nld (Dutch)

Change the line �gxxx Do SmartLME=1�h to �gxxx Do SmartLME=0�h without the quotes.
Click on �gFile > Save�h.
Close the nssystem.ini file.
This error should no longer appear when Dragon NaturallySpeaking is launched. If the error does appear again, try rebooting the computer and then launching Dragon NaturallySpeaking.
After following these steps, the ability to run the Vocabulary Optimizer during the New User Wizard will no longer be available.

Note: The Vocabulary Optimizer is a tool Dragon uses to scan your documents to adapt to your writing style. It can be run at a later time by going to �gTools > Accuracy Center�h from the Dragon Bar.