From: Gerry on 11/23/2003
Mandy, here's some more info:
First, the URL for the ScanSoft KB article I quoted from in my last message is http://knowledgebase.scansoft.com/view.asp?tnID=5437.
Second, I found another KB article about the same error message which I am quoting from below.
Third, since they say that the problem occurs when old/corrupt user files are open, it seems to me that one workaround might be to temporarily close the problem user files (using Manage User menu item, etc.) while surfing Internet or using Corel WordPerfect or whatever is causing the crash.
I hope this helps.
TechNote Number: 3138: User files upgraded to v. 6 are no longer usable in v. 5.
(Excerpt follows below:)
When users that were created in Dragon NaturallySpeaking v. 5 are upgraded to v. 6 Preferred, the user files are no longer usable if v. 5 is reinstalled onto the system.
When these upgraded users are accessed in v. 5, the following error may appear: "An unexpected exception c0000005 (EXCEPTION_ACCESS_VIOLATION) has occurred." This error may occur when either Internet Explorer 5 or Corel Word Perfect 9 or 10 is open at the same time as one of the v. 5 users.
Please follow these steps to use your user files in v. 5:
Uninstall Dragon NaturallySpeaking v. 5.
Restart your system.
Depending on your operating system:
On Windows 95, 98, or ME, go to c:\Windows\Speech\Dragon and delete the contents of the Dragon folder.
On Windows NT, 2000, or XP, go to c:\WinNT\Speech\Dragon and delete the contents of the Dragon folder.
Reinstall Dragon NaturallySpeaking v. 5.
You will no longer receive this error when launching these user files on v. 5.