I seriously had the EXACT same problem. I dealt with it for a long time by having two open windows going -- AOL on one, and a seperate one with a browser. I, too, was where I could only chat and check email, it was horridly annoying. Go to the AOL website and upgrade to 9.0vr, and delete any older versions -- this worked for me and should for anyone else.

For FYI, I am running XP on a 4 year old machine.

C:\scanreg

I'm running XP Home edition, and also have Comcast At Home service, no modem involved.

What I've come up with is, from the best of my attempts, is that there could be 2 WINSOCK registry entries, with one of them being bad. Nowhere have I seen anyone touch on this subject OR how it can be repaired.

Well, I tried the scanregw.exe thingy that someone suggested here. That didn't work. I got to thinking about what I did during the router troubleshoot and I figured I would just reverse that one step at a time.

So I did this.

Right click on My Computer and select properties to open System Properties.
Click on the Device Manger tab.
Make sure the option button at the top is on View Devices By Type.
Expand Network Adapters
Select Dial Up Adapters. (Remember that my father has broadband but apparently AOL requires this).
Click Properties.
Make sure the device is Enabled.
Click OK 2x to close System Properties.

After I did that I started AOL 9.0 and no more error message from hell :)

The second fix could be to disable all the programs running in the background by going to msconfig and disabling all programs except system tray in Win98,Winme and Win95 and disable all in winxp

The third fix would be to uninstall and re-install the dial up networking

I found the INF folder by running a find folders search on my computer.. you go to start, then search, then find files n folders. u type in "INF" and run a search... in the search results INF will probably be the first thing to come up..

once u find it..u click it and inside will have all of the "OEM" files.

delete any OEM file that has a file size of ZERO!

Then u go thru every other OEM file and find the one that says like "WANA...." at the top and you delete it. Im not sure what the exact name your looking for is..you will have to check the directions in the link i posted. but in 2 of my OEM files i found that at the top so i deleted both along with their other file which was above it.

And follow the steps.
I just did, and I can browse AOL!

Please note that these directions are for windows XP.
I use windows 2k. So instead of going into "Windows" folder like the instructions say..I had to go into "WINNT" and then look for the "INF" folder.

Well after 45 minutes there was no resolution to my problem with AOl and his answer was to go out and get another installation disc because now my disk drive doesn't read any disk. He also stated that there a virus attached to AOL 9 that when you can go online you are to type Stinger as a keyword and that will fix it. Apparently they are not notifying the public about this unless you have it and call Tech Support. Oh yeah that's customer service for you.

So after defragmenting and optimizing and scan disks all night, I still can't uninstall AOL 9 at all either via manually deleting the files or through uninstall programs.

Any suggestions? I don't have an XP rescue disk so I can't reinstall my system at the moment. And I really don't want to have to back up 9 years of files either......

Mike

I am running Win ME, AOL 9.0 and have a DSL connection. It was fine when I first installed then a few months ago (I don't even know what happened) I got the imfamous "AOL has detected an error" upon signon. I can check email but and IM and a few other things but cannot even get into the tech support area or computer fix area (blank screen). No web at all. No radio. Sometimes no reading cover stories.

I tried the telephony fix. The reg fix. Reinstall. Customer support is useless. I would love to go back to 8.0 but I don't want to risk losing file cabinet contents, but I should get what I'm paying for, right?

The following advice solved the problem:
http://support.microsoft.com/default.aspx?scid=kb;en-us;810979

-----------------------------------------------------------
| From: Cobra on 02/15/2004 |
| This problem occurs only when the dial up networking |
| in the windows doesn't work. If it's win 98/me, then |
| run the Keyword : WEBUTIL7, download the program & |
| run it on ur comp, that should resolve this issue.If |
| it's XP/2000, then clik-->ctrl panel-->administrative |
| tools--->services-->Now make sure Telephony,Remote |
| access connection manager,Remote access auto connection |
| manager are enabled & started.If all the three are |
| enabled & started then definitely u can view all the |
| websites. |
-----------------------------------------------------------

I followed Cobra's advice for XP and noticed those three services were stopped. As soon as I started them and signed back onto AOL all was fixed. Start them in the order Cobra listed them, since the 3rd one relies on the first and second to be running.

Yay. Thanks, Cobra!!

I have 8.0 on XP too but I've tried 7.0 and all that as well. The thing is, MY problem started because of a certain reason. AOL now has a program on it's welcome page called AOL Computer Check-Up. It scans your computer and fixes any problems it finds. Well, it was ran on our computer and it found a problem with our internet connection and "fixed it". Ever since AOl "fixed" the supposed problem I've been having this problem. Everytime I start AOL it says it's installing the network adapters and then when it signs on I get the AOl has detected an error with your connection to the internet crap.

Like I said, I've tried everything else in this thread and a few other things. I've talked to AOL tech people 3 times. First time they told me to restart my computer, the second time they hung up on met, the third time they told me to restart my computer.
**********************************
Today is the 22 of march, 2004. I hope people continue to check this thread so I can find an answer. YEsterday morning, on AOL 9.0 for broadband I STUPIDLY used aol's Computer check up, within seconds aol closed itself out and I now have the same problem as Jason, though now I have 8.0 installed because I cannot even get my e-mail with 9.0.cannot LAUNCH aol 9.0.

With 8,0 I get the same aol installing adapter files and a blue error message once I get into aol that "aol has detected an wrror, etc.", only e-mail work no links. Netscape Mail works fine as do both browsers outside aol. If anyone can help please contact me at rwhaynes@verizon.net Been with AOL since 1993 perhaps its time to leave (sigh)

Action:
Attempting to browse internet via AOL

Result:
"AOL has detected an error with your connection to the Internet".

Cause:
Corrupt registry keys in Remote Access Connection manager.

Resolution:
Due to a problem removing TCP/IP, we performed a full "rip" of TCP/IP using Microsoft Knowledgebase article 299451. After removal of TCP, the following keys were removed

I did this repeatedly, and tried about 70 other things, and called aol at least 6 times. in the past their technical support/customer service has been good (have been with them 9 years), but recently it really... umm, it really isn't. whoever said that they read from scripts is right on. basically if it involves more than having to shut down and restart or clear the browser cache, good luck with them.

I have looked at every posting here and not one has corrected my problem....get the same words everytime I sign on - can use mail but not the internet via AOL - HELP!

Programs/AmericaOnline/ AOL system information

click network tab / change adapter to ppp
click utilities tab / uninstall adapter

reboot, adapter rebuilds and it works fine, not sure if ppp adapter change is needed as the rebuild replaces it with an aol adapter but it is what i did and it now works perfectly.

I am using linksys befsx41

1) Go to Start and then "Run"
2) enter the "mscofig" command and press OK
3) The System Configuration menu will come up.
4) Go to the "services" tab
5) Scroll down and make sure the "Telephony" service is checked. (Mine was not due to some other changes made on the system).
6) Press OK
7) A window will come up and ask you to restart. Go ahead and restart the computer.
8) After the restart (reboot) a window will come up telling you the configuration was changed. Go ahead and check the box "not to tell you this again" and go on.

This worked for me. Not sure if it's the same solution for your problem. You could "enable all" from the services tab (although I would first document which ones were on or off at the time). If that works then you could keep disabling the services which were disabled one at at time until you find which one might be causing this problem.

I know re-installing windows will fix this problem, but that's something i really dont want to do

if anyone has a solution, please email alan.arnold@jha.co.uk

Cheers
Arnold

System Restore fixed it.....

1. Uninstalled all Microsoft critical updates from the “Add Remove Programs” list that began with “Q”
2. Ran w2fix.exe after downloading from the following site:
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html (Note: be sure to restore all files from a Win CD rather than from a directory that currently resides on your hard drive.)

I want to thank the folks that have shared their trial and errors. I don't think I would have finally found a resolution with out their input.

Called AOL help at 1-800-827-3338...wade through the voice menu (pretty straight forward for a voice tree) then eventually go for Option #1 the Quick Tips, then # out and wait for a live body. I called at 8:20am ET today and reached ATANG at the help desk...in Johannesburg, South Africa!

He said the AOL fix is available by clicking on AOL Keyword WEBUTIL7

Corrected problem by:
Run: msconfig
Select Services:
Checked box 'Remote Access Connection Manager'
Checked box 'Telephony'

Restart computer

I am using Windows ME, I have SBC DSL connection, and AOL was working fine with version 8.0 and working fine when i FIRST DOWNLOADED and upgraded to 9.0. After a few days this error started. No use of internet on AOL and many keywords do not work.

I ALSO reinstalled 8.0 after completely uninstalling 9.0. I tried 7.0 also. Nothing worked. I even bought more memory. Nothing. I have the same issues as "Charlie" wrote on 10/31 except that I am using a DSL connection.

PLEASE HELP. MY WHOLE FAMILY IS BLAMING ME AND I NEED TO FIX THIS. Do not say switch to another provider (although thats what i want). My parents are used to AOl. It is the only thing they know how to use on the computer.

My email is MarzBarz9@aol.com and mkosir@acmt.hr

THANK YOU.

I tried all the suggestions above--as well and completely uninstalling AOL, then throwing any file away that has anything to do with AOL, and installing a new version of AOL from scratch. Same problem.

I FINALLY found a Microsoft article (#254332) which discusses corrupted TAPI services (Windows Telephony software). For me, all I had to do was to find the telephon.ini file, delete it, and double click on tapiini.exe to re-create the INI file. This totally solved the problem!!!

Here is the link to the Microsoft Article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;254332

I have Windows Me, but I do not see the internet connection sharing under add/remove programs. I am going to the control panel and looking under add/remove programs. There isn't any spot to check or uncheck anything. What am I doing wrong? Please help. Am getting real tired of this problem. Thanks a lot.

Laney You can e-mail me if that is easier at Elan2223@aol.com

Thank you for using this preview version of AOL Calendar. During this preview, some members may experience issues with the sharing features of AOL Calendar.

Any suggestions on how to access AOL mail through something like Eudora or Outlook.

You seem to really know and understand the computer. I, on the other hand, do not do well reading these articles since they are foreign to me. Can you explain it in more simpler terms. I have windows me. Thanks for your help.

AOL wants this file {Telephon.ini} to be correct.

Many of my clients use AOL because its supposed to be idiot proof yet they end up seeing me beacuse AOHELL strikes them (and we know how good 8 dollar and hour Foreigners that follow scripts are at helping you)

I have tried AOL techs 3 times. Tried a BUNCH of stuff like clearing cach, clearing temp internet files, checking connection etc. I am on cable connection and everything looks ok on settings. Disabled firewall, disabled virus protect, did clean installs with 7, 8 and AOL 8plus. Have current version of IE6, and tried repair. Also someone suggested downdloading from aol key word "webutil7". I had to overlay Win 98 after doing that...and it didn't work either. NOTHING has worked so far. Even emailed Jade in this forum, as she said she had it fixed, but have not heard back from her.

I use Win 98. Tried to load AOL9 BIG MISTAKE. It never did load correctly and locked machine. Had to pay a tech guy to get Win98 back up. Then my AOL8 kept giving me this error. I too have done clean installs of 7, 8 8plus and everyone of them gives me this connection error. I glanced through all of these, but didn't see any one giving the fix. Did I miss something.

Here's a better solution that Jade's - go to peoplepc.com, or earthlink.com or your local phone book and get a BETTER DEAL and better service from a better Internet Service Provider (ISP)

AOL IS NOT THE INTERNET!
AOL IS NOT THE INTERNET!
AOL IS NOT THE INTERNET!

Don't be a sucker!

Why the hell would anyone go through 6 months of crappy service, ads everywhere and all this trouble, just to be back at a crappy over priced ISP? Just to access the internet? Are you completely stupid or something? I don't get it. AOL chat, aim what? Same stuff you can do all over the net, go look around.

CANCEL AOL!!!!

Get a real Service Provider.

There are tons of them , and they are alot cheaper then aol!

if that dont work,

format C;/

I have 8.0 on XP too but I've tried 7.0 and all that as well. The thing is, MY problem started because of a certain reason. AOL now has a program on it's welcome page called AOL Computer Check-Up. It scans your computer and fixes any problems it finds. Well, it was ran on our computer and it found a problem with our internet connection and "fixed it". Ever since AOl "fixed" the supposed problem I've been having this problem. Everytime I start AOL it says it's installing the network adapters and then when it signs on I get the AOl has detected an error with your connection to the internet crap.

Unfortunately, this seems to be a fairly rampant problem with AOL 8.0 and Windows XP, and the only fix I've seen so far that worked is downgrading to AOL 7.0 (which, according to AOL phone support, should be on any AOL 8.0 CD). If anyone does come up with another solution I would personally LOVE to hear it!

For the record, using AOL to browse does result in slightly slower speeds than just using a stand-alone browser, and you can have as many IE windows open as you like and just jump between them, so that's what I do.

Good Luck!