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From: Jade on 04/10/2003
About a month ago I tried to sign onto AOL as I normally do & I got the above error. I can open email & even chat through AOL by disregarding this message but I cannot BROWSE. I can go right to IE and browse though. Its just so strange. I have been through 6 phone techs 6 AOL reinstalls with 3 "different" AOL cds and no one can figure out the problem. We have even separatly reinstalled the browser over & over. They are now telling me that it must be my cable modems connection BUT we just moved about a week ago & got all new service & a new modem. I thought for sure when I got the new service it would fix the problem...unfortunatly, when they set it up they didnt ask me which ISP I used & just set up IE (assume). If you have any info or suggestions...it would be VERY MUCH appreciated.
Thanks!
Jade
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--- Replies to this Problem ---
From: Dan on 02/18/2009
On or about 02/16/09 the AOL start screen posted a guide to making your computer run faster (10 ways to make your computer run faster). I followed the instructions on my desktop and laptop. One of the instructions was to uncheck TELEPHONY from the msconfig services tab. After I did this I began getting the AOL connection error message being addresssed here on my wireless laptop. My desktop was fine. One of the suggestions posted below said checking Telephony would fix my problem. I checked TELEPHONY and the error went away. (please scan down the replies below to find the reference to checking TELEPHONY because that poster also specified checking another service. I did not need to check the other one but you might need to check it)
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From: nakeal on 07/19/2008
this doesn't make any sense every sense i moved to country in i ani't got a dang internet connection someone please help what should i do.
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From: sheila on 05/06/2008
iam unable to connect to aol i have downloaded software
i have used a cd i have trid it all please help
thank you
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From: luke on 10/17/2007
i just got aolbroardband and installed first part of cd fine i went on the internet works perfect but then i tryed downloading sumthing an wont let me at all so tryed installing second part of cd an just says internal error can any1 help ???????? thx
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From: TwoSonMom on 09/02/2007
Jade,

I seriously had the EXACT same problem. I dealt with it for a long time by having two open windows going -- AOL on one, and a seperate one with a browser. I, too, was where I could only chat and check email, it was horridly annoying. Go to the AOL website and upgrade to 9.0vr, and delete any older versions -- this worked for me and should for anyone else.

T.

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From: TwoSonMom on 08/24/2007
PS - I forgot to mention I also have Cox broadband, so it's easy for me to open multiple internet connections.
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From: TwoSonMom on 08/24/2007
I had this same problem for quite some time, and tried various things to solve it; none of which worked. Finally, I simply upgraded to AOL 9.0-VR (Vista Ready) and the glitch went away. Of course, you can't do it from AOL itself, you have to go peripherally through another internet connection. However, it only took a couple minutes to download and everything now works perfectly fine.

For FYI, I am running XP on a 4 year old machine.

Good luck.

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From: Paul on 03/26/2007
I am unable to access AmericaOnline, version 9.0. I have no idea what might be the probglem, but it's extremely frustrating. Your help in solvingt this probglem ASAP will be very greatly appreciated.
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From: RAY on 02/27/2007
PLease help me I have not been able to get E MAIL via AOL due to a systems error and too many E mails but I cant delete caus ethey wont let me get in and AOL wont help
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From: debbie on 12/30/2006
i wanted 9.0 but i got 7.0 it is better or noyhing but i still can not get to 9.0 or should i call verizon or what please help. going nuts
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From: Dan on 03/27/2006
All I did was turn off the AOL Connectivity Service and it fired right up.

Has an XP box and could not surf. IM and mail worked fine.

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From: Dkz1181 on 06/27/2005
hi ive also had this problem and im using WinME and tried every trick i could think of, i removed my network cards installed aol scandisk the lot, in the i gave up and used my last resort method, i booted my comp into the msn dos promt witha boot disk then then did

C:\scanreg

the scan picked up errors in my registry and so back dated the files i was gonna fo this anyway as a last resort, to recloning... either way watever the problem was it seems to fixed it, other then tht i dont know, i hope this helps some of u out there, cos i know how annoying this problem is

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From: Chris on 06/07/2005
Had the same problem with XP. What worked for me was enabling the services Telephony and Remote access connection manager. Since I am using aol with DSL, I had those services stopped and disabled. APparently you need them with AOL 9.0
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From: unknown on 11/01/2004
it has happen to me to ! and im not able to check my mail ! it is so stupid ! i should not have to be paying for something that is not even workin !
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From: Terry on 09/27/2004
I, too am experiencing the same problem with aol. I can be working on a project and then, boom---off line and problem with my software and they will reconnect---what a bunch of crap!!! My computer doesn't work worth a shit since optimized was installed. I tried all the fixes they recommended and still the same problem. I think I'll just dump AOL!!!
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From: Richard on 08/27/2004
Had the same problem for a few days with AOL 9.0 saying there was an error with the internet connection. I tried everything they (AOL)suggested and then some. Webutil, Aol Adapter, etc.. It was a tough search but some how by cleaning the registry my AOL internet connection now works! With Windows ME the answer is here!:
http://www.putergeek.com/scanreg/

It really works!! Thanks Jason!

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From: Clare on 08/23/2004
Hello I don't know if anyone is still using or looking at this thread but I am experiencing problems similar to what I have read. When I log on to AOl I get the AOL webpage up but then receive an error message "AOL detected an error with your internet connection. Please exit AOL and restart your computer" Which I obviously done first time saw error. I have done numerous things to correct this but to no avail. Thing is I have read all the things in this thread and am wondering if any of the solutions will work with Windows 95 and AOL 7??. I know that this is an ancient OS but its my mums computer and its her first one now shes getting this message and asked me to try and sort it for her. Went to AOL live help and basically all the advisors wanted to do was try and get me to upgrade my internet connection which I can't do with my operating system. Thats all they were concerned about tho' not the problem I was experiencing. Any help regarding this would be most appreciated as I have no ideas relating to Windows 95 as I have windows 2000 at my house and want to know if any of the solutions listed will work for windows 95 aol 7.0

Thank you in advance. I just hope some one is still browsing this thread.

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From: Weege on 08/14/2004
Update to last weeks post...
After re-installing network adapter with Dell's help, I'm still at a loss to figure this out.
Back and forth I spent all day last Sunday with Dell & AOL. AOL says it's a system problem, Dell says TCP/IP works, network adapter works.
AOL says everything works on their side, YET AOL doesn't work. I told the guy from AOL I found it hard to believe that just POOF overnight something whacked my system out, even though I never installed ANY new programs etc... but of Course AOL claims it's still not their problem! TONS of people seem to get this same error, but AOL can't do anything about it. EVERY other program I use that gets into the internet has no problem at all. Within AOL I can just do email & instant message within AOL yet my browser from desktop gets right into the internet.
Last word from DELL was I'd have to reconfigure my computer by re-installing XP which would completely wipe out anything I currently have on my hard drive. This is a complete Cluster F....!
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From: Weege on 07/31/2004
SOMEONE please tell me how to fix my AOL problem that is similar to this one, BUT for my case it I have also tried everything.
This problem just POPPED UP one day, without warning, without adding any programs etc. (Although I did install SP1 for XP)

I'm running XP Home edition, and also have Comcast At Home service, no modem involved.

What I've come up with is, from the best of my attempts, is that there could be 2 WINSOCK registry entries, with one of them being bad. Nowhere have I seen anyone touch on this subject OR how it can be repaired.

Any help would be greatly appreciated... I'm up to AOL 9.0a and after the last update I thought, maybe this time AOL would fix THEIR problem.

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From: Sysgen on 07/17/2004
Hi all. My father had this problem after I got done with Linksys, troubleshooting the router. He has a broadband connection and Windows ME. While troubleshooting I removed (I did not delete the device) Dialup Adapter from the current Hardware profile and never reenabled it. He then told me that he was getting this error. I didn't realize though that this was the reason so I found this thread.

Well, I tried the scanregw.exe thingy that someone suggested here. That didn't work. I got to thinking about what I did during the router troubleshoot and I figured I would just reverse that one step at a time.

So I did this.

Right click on My Computer and select properties to open System Properties.
Click on the Device Manger tab.
Make sure the option button at the top is on View Devices By Type.
Expand Network Adapters
Select Dial Up Adapters. (Remember that my father has broadband but apparently AOL requires this).
Click Properties.
Make sure the device is Enabled.
Click OK 2x to close System Properties.

After I did that I started AOL 9.0 and no more error message from hell :)

For those that reinstalled the OS and fixed the problem my feeling is that you installed the DialUp Adapter or enabled it so you really do not need to do a reinstall. It is possible that some of you may not even have it installed or deleted it, of course by accident :) Good luck.

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From: answer on 06/27/2004
Laney..Give me your e-mail adress or something and I can help you better.

Actually..just send me an instant message: MistahLavaLava for AIM/YAHOO and i can further help you.

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From: Laney on 06/26/2004
I must be crazy because I do not see any file sizes. I only have 2 oem files. Does that seem right? Or am I just not seeing it. I do see the Wanatw file. That's the one I have to delete, right? I know I'm going to mess this up more than ever. Thanks again.
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From: answer on 06/25/2004
yah thats the problem i had- i couldnt browse.
the oem file size should be on the right of the file..the next section over.

yes oem is printer too..u DONT want to delete that one.
You want to delete the one that says like "WANAM" at the top or something to that extent. you will have to look at the site i provided for the correct name ok.

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From: Laney on 06/24/2004
I don't think I have the same problem as the rest of you. I do not get any errors when I try to sign on. I can sign on and check my mail. I just cannot browse at all. That blue bar never fills up. It says web site found, but it never gets there.

Laney

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From: Laney on 06/24/2004
I cannot get Webutil 7 to open. It flashes for a second in the upper left hand corner and that's it.

Laney

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From: kiran on 06/24/2004
The surest way to fix the problem is to run the webutil file that is available in AOL 9.0 Optimized disc instead of downloading the software from teh internet

The second fix could be to disable all the programs running in the background by going to msconfig and disabling all programs except system tray in Win98,Winme and Win95 and disable all in winxp

The third fix would be to uninstall and re-install the dial up networking

the fourth fix would be to disable a firewall if you have any

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From: Laney on 06/23/2004
Hey, thanks for answering me, but I am not a computer wiz. Where do you see the size of the file, if it is zero or not. I opened one oem file and it was for the printer. Don't want to mess this computer up any more than it is. Again, thanks for your help.

Laney

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From: Answer on 06/20/2004
Laney-
No matter what windows you are using it doesnt matter...
EVERY windows user has some sort of "windows" folder which will have the "INF" folder in it.. so first thing you do is find it..

I found the INF folder by running a find folders search on my computer.. you go to start, then search, then find files n folders. u type in "INF" and run a search... in the search results INF will probably be the first thing to come up..

once u find it..u click it and inside will have all of the "OEM" files.

delete any OEM file that has a file size of ZERO!

Then u go thru every other OEM file and find the one that says like "WANA...." at the top and you delete it. Im not sure what the exact name your looking for is..you will have to check the directions in the link i posted. but in 2 of my OEM files i found that at the top so i deleted both along with their other file which was above it.

Anyway..once u delete them restart and AOL will work..

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From: Laney on 06/20/2004
That's great if you have Windows XP. I have Windows Me. HELP.
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From: ANSWER on 06/19/2004
Alright here is the answer.
After endless searching!
GO here:
http://www.dslreports.com/faq/8437

And follow the steps.
I just did, and I can browse AOL!

Please note that these directions are for windows XP.
I use windows 2k. So instead of going into "Windows" folder like the instructions say..I had to go into "WINNT" and then look for the "INF" folder.

This WILL help.

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From: Catheryn on 06/10/2004
I am having a similar problem. I installed Adware 6.0 on Sunday and could log onto AOL once but could not surf at all. So I rebooted and AOL was no longer installed. So it tried to reinstall itself but gets stuck at 21% every time. I went out and got a new AOL 9 install disc and managed to install it once but and I managed to get as far as step 4 (requesting network attention) and then the modem hangs up. I tried the Fix It For Me option and when it comes to entering the area code I enter it and all I get are the symbols above the numbers and my Number pad on the right side of the keyboard does not work at all. So I call Tech Support and the "person" (I use the term very loosely as this individual was very condescending and barely could speak English and was confused about the situation but I digress)

Well after 45 minutes there was no resolution to my problem with AOl and his answer was to go out and get another installation disc because now my disk drive doesn't read any disk. He also stated that there a virus attached to AOL 9 that when you can go online you are to type Stinger as a keyword and that will fix it. Apparently they are not notifying the public about this unless you have it and call Tech Support. Oh yeah that's customer service for you.

So after defragmenting and optimizing and scan disks all night, I still can't uninstall AOL 9 at all either via manually deleting the files or through uninstall programs.

Any suggestions? I don't have an XP rescue disk so I can't reinstall my system at the moment. And I really don't want to have to back up 9 years of files either......

Catheryn

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From: Mark on 05/31/2004
Well after many months with this frustrating problem, I broke down and reinstalled Windows XP. AOL now works like a champ!

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From: Mike on 05/24/2004
Okay....I have Win XP Pro, AOL 9.0 and I always get the "AOL has detected an error with your connection to the internet." I've tried many things to attempt to fix the error but to no avail. I am a computer science major and this has got me very stumped. I can surf the internet on AOL and it's becoming a pain. Any suggestions? Thanks


Mike

USMA Class of 2005

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From: Laney on 05/20/2004
Sean'

Can you tell me if this fix was hard to do? I don't want to crash my computer because of AOL. Laney

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From: Sean on 05/19/2004
I had the exact same problem as most; AOL's E-mail worked and chat but the web browsing did not work at all. I have WinME, high speed internet and AOL 9.0. After trying the multitude of fixes that got me know where I came across a post by Jason that had my computer back to its normal self in minutes! Good Luck!

Jason wrote:After searching high and low for a fix to this problem, I came across a fix, the registry is corrupt go to this website and follow directions http://www.putergeek.com/scanreg/

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From: lex on 05/07/2004
Sometimes you just have to format the OS. It is sad but true. I tech out AOL installs for years and this it what it comes down to...
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From: Babslaw on 05/02/2004
I encountered this problem and tried every fix I could think of as well as every fix recommended. Finally I reinstalled my OS (windows XP) and the problem was resolved and has not reappeared!
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From: Peach on 04/30/2004
Also, just in case someone still needs this webutil7. Get yourself a copy of aol 7.0, it's in there. I think it's in the folder named aoltech.
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From: Peach on 04/30/2004
Hmm, how about you ppl try to connect the dots. AOl & Microsoft have a kind of, one hand washes the other, partnership where aol uses parts of microsoft's programing to do their IP service. The 5 year warranty for windows 98 has recently expired. And microsoft is constantly updating it's software. And the software isn't free.
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From: Harry on 04/27/2004
The computer at my job has the same BS problem. Working on Win98 with AOL (Ain't Ol That) dialup. Don't have AOL at home THANK the POWERS THAT BE. Couldn't get to keyword anything through the AOL sight. Found an old AOL 8.0 Plus CD and was going to install it on my computer so I could download the utility. Decided to explore the disk. Inside the AOLTECH folder is an application called WEBUTIL7.EXE (on the AOL 8.0 PLUS cd). Not sure if other versions have it or not. Hope this helps..... Wish us luck,

Harry

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From: Alan on 04/25/2004
I had the same bug: could get onto AOL, got mail and buddies but could not go out to the web. Spoke to AOL 3 times. Tried 20 things (upgrading, downgrading, Auto Fix, Winsock fixes, etc.) Nothing worked. I previously did a Restore to about two weeks before. That didn't help. Today, I did a Restore to a date about 2 months ago. Finally, everything works. I think the problem is caused by some internet bug (virus?). Perhaps from Kazaa which is notorious for viruses. You can try Restore, which is a simple process. If it does not work, you can reverse it. Good luck.
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From: Dee on 04/10/2004
I am a tech and know more the AOL techs I send an e,ail about this same problem and get the SAME &%(&*^ reply everytime they don't even read the replys that I have sent to them. They have a blanket reply to try.. I am not sure how many times I haev to tell them I don't haev web access to get to keyword, to down load the webutil7 they say will fix. from everything I have read it is a dialup patch. I haev a broad band connection, I asked them to give me 1 good reason to stay with them. I have email and everything else I need from my BB provider. haven't gotten an answer. Guess that hanging with them since they started counts for nothing... I lost mty connection after an AOL update took place I was on on of teh auto updates started when I signed off, my son came in behind me and the WWW was no more. WHat a joke, AOL has become..
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From: Max on 04/06/2004
I am unable to connect using AOL 9.0. I have a Win XP Home machine with plenty of RAM and hard disk space. When AOL 9.0 installs, it gets to the point where it should detect the modem, but it says "A modem was not found." I tried uninstalling, reinstalling, but same problem. Also tried a different modem. Same problem. Also confirmed that the modem works properly by dialing into a different ISP.

I have tried many of the suggestions listed here, but still no luck.
Please help!!

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From: Holly on 04/03/2004
Had my brother give it a shot with tech support. No go after an hour. Good news though... they gave me two free months for the fact I cannot use what I'm paying for!!!
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From: Laney on 04/01/2004
Tried reinstalling JVM. Did not work. Still cannot browse at all. Can only check mail. I still cannot get the webutil 7 to open. Any other ideas. Don't think this will ever work again.
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From: Frank on 04/01/2004
I re-installed Sun's JVM and everything works again.

http://www.java.com/en/download/windows_automatic.jsp

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From: Holly on 03/31/2004
How sad is it that we are all having these crazy problems yet there seems to be very few situations that are the same.

I am running Win ME, AOL 9.0 and have a DSL connection. It was fine when I first installed then a few months ago (I don't even know what happened) I got the imfamous "AOL has detected an error" upon signon. I can check email but and IM and a few other things but cannot even get into the tech support area or computer fix area (blank screen). No web at all. No radio. Sometimes no reading cover stories.

I tried the telephony fix. The reg fix. Reinstall. Customer support is useless. I would love to go back to 8.0 but I don't want to risk losing file cabinet contents, but I should get what I'm paying for, right?

Knowing that it once worked, I know something can be done. Has anyone had THIS particular situation?

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From: Sandy on 03/29/2004
... I just read the post from 3/27 following instructions from Cobra. I also uninstalled the Java virtual machine, which was the last application installed right before the incident. And now I am able to browse again.
Thanks
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From: Sandy on 03/29/2004
OK, last night I was browsing a site for a pre written paper for a school project. I admit I was browsing some shady sights. Suddenly my Antivirus software was going crazy alerting me that I was under attack. I was forced to reboot. As I rebooted my antivirus software informed me to click on a link to view details of the last attack. But in order to view the page I needed to download a java machine for XP. I downloaded it an installed. Now I cannot browse the web. I can read my email, chat and IM but no email. However my IE works fine. Im using XP with AOL 9,0
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From: Laney on 03/28/2004
I DO NOT GET ANY ERRORS AT ALL!!!! I can sign on, check my mail and that's it. CANNOT BROWSE AT ALL....
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From: squawk on 03/28/2004
I've had a very similar problem to that described in the above messages - logging onto AOL, but buddies not working, AOL browser windows not working etc.

The following advice solved the problem:
http://support.microsoft.com/default.aspx?scid=kb;en-us;810979

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From: Laney on 03/28/2004
I have been at this post for months. I have window me, cable modem. No errors, just cannot browse. Have downloaded webutil 7, but cannot openit. It flashes for a second in the top left corner of the screen. Anyone know why this is happening? Thanks.
Laney
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From: Paul on 03/27/2004
I had this same problem (WinXP, AOL 9.0 Optimized, Cablemodem, yada yada) and I finally read a post by "Cobra" which I've pasted below:

-----------------------------------------------------------
| From: Cobra on 02/15/2004 |
| This problem occurs only when the dial up networking |
| in the windows doesn't work. If it's win 98/me, then |
| run the Keyword : WEBUTIL7, download the program & |
| run it on ur comp, that should resolve this issue.If |
| it's XP/2000, then clik-->ctrl panel-->administrative |
| tools--->services-->Now make sure Telephony,Remote |
| access connection manager,Remote access auto connection |
| manager are enabled & started.If all the three are |
| enabled & started then definitely u can view all the |
| websites. |
-----------------------------------------------------------

I followed Cobra's advice for XP and noticed those three services were stopped. As soon as I started them and signed back onto AOL all was fixed. Start them in the order Cobra listed them, since the 3rd one relies on the first and second to be running.

Yay. Thanks, Cobra!!

~ Paul

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From: Bob S on 03/24/2004
I have the exact opposite problem from this thread. I have Win XP, AOL 9.0, Netgear router and DSL... From within the AOL browser, everything is at full speed. From Internet Explorer, or any other app outside of AOL (like Quicken) it is a very very slow connection to the Internet (usually times out)... I haven't a clue..
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From: Sandy on 03/22/2004
We had a similar problem with XP. We did a system restore back to a date that was previous to the date of the AOL Computer clean up. We rebooted and had to re-intsall AOL 9.0 and also Norton due to the system restore, but everything is working well now. Good luck!
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From: Rich on 03/22/2004
This is to Jason who wroteLFrom: Jason on 07/01/2003
Are their any other ways to fix this? I'm having the exact same problem as this and nothing has fixed it so far. I've done everything in this thread and more and nothing helps.

I have 8.0 on XP too but I've tried 7.0 and all that as well. The thing is, MY problem started because of a certain reason. AOL now has a program on it's welcome page called AOL Computer Check-Up. It scans your computer and fixes any problems it finds. Well, it was ran on our computer and it found a problem with our internet connection and "fixed it". Ever since AOl "fixed" the supposed problem I've been having this problem. Everytime I start AOL it says it's installing the network adapters and then when it signs on I get the AOl has detected an error with your connection to the internet crap.

Like I said, I've tried everything else in this thread and a few other things. I've talked to AOL tech people 3 times. First time they told me to restart my computer, the second time they hung up on met, the third time they told me to restart my computer.
**********************************
Today is the 22 of march, 2004. I hope people continue to check this thread so I can find an answer. YEsterday morning, on AOL 9.0 for broadband I STUPIDLY used aol's Computer check up, within seconds aol closed itself out and I now have the same problem as Jason, though now I have 8.0 installed because I cannot even get my e-mail with 9.0.cannot LAUNCH aol 9.0.

With 8,0 I get the same aol installing adapter files and a blue error message once I get into aol that "aol has detected an wrror, etc.", only e-mail work no links. Netscape Mail works fine as do both browsers outside aol. If anyone can help please contact me at rwhaynes@verizon.net Been with AOL since 1993 perhaps its time to leave (sigh)

rich

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From: Laney on 03/07/2004
I'm a little nervous about fixing the registry. It sounds like if you do not do it right, you could really mess up your computer. I'm not a computer wiz. Is it easy to do? Thanks.
Laney
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From: JohnL on 03/05/2004
I had this problem on a Windows 2000 desktop running AOL 8.0 Plus. After 4 calls to AOL support and many other attempts I made to fix with out resolution, I called Microsoft. My problem should have been fixed by just uninstalling TCP/IP, rebooting and then re-installing, but I had an error during the uninstall. The following is from the summary of the incident by Microsoft support. Be careful with registry. Hope this helps.

Action:
Attempting to browse internet via AOL

Result:
"AOL has detected an error with your connection to the Internet".

Cause:
Corrupt registry keys in Remote Access Connection manager.

Resolution:
Due to a problem removing TCP/IP, we performed a full "rip" of TCP/IP using Microsoft Knowledgebase article 299451. After removal of TCP, the following keys were removed

KEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock
KEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\26

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From: Dale on 03/05/2004
Jason's posting on 1-12-04 was right on the money for fixing the Windows ME problem I had. Could not browse on Aol 9.0. I went to http:/putergeek.com/scanreg/ and followed the instructions and it fix my registry. I am telling you Aol guru's are losers. They know nothing. This is what they should be telling us to do.
Thanks Jason. It's a corrupt registry. Try it.
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From: JIM on 03/04/2004
I RAN A MAINTENANCE SYSTEM CHECK THROUGH MICROSOFT AND EVER SINCE, I GO TO SIGN ON AND IT TELLS ME THERES AN ERROR AND MY BUDDY LIST DOESNT APPEAR. FIRST AOL TECHNICAL SUPPORT TOLD ME IT WAS SERVER BASED AND THERE WAS SOMETHING WRONG WITH IT AND THAT I SHOULD INSTALL AIM. I DONT WANT AIM. THEN THEY SAY TO GO HERE AND I HAVE FOUND NOTHING TO DOWNLOAD "A PATCH" AS THEY CALL IT, TO FIX THIS PROBLEM. SO NOW IM TAKING IT UPON MYSELF TO EXPLORE MY OPTIONS.
THINKING DSL? GOOD THOUGHT.
FRUSTRATED IN IDAHO,
JIM
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From: Phil (again) on 03/04/2004
one more thing.. AOL support completely SUCKs!!!! Don't expect to get ANY HELP thats worth while from those script reading talking heads.... completely ((( WORTHLESS!!! ))).. and the fact that I am in a job search right now ..doesn't help me that these bastards have outsourced support oversea's.. they could easily train anyone of the millions of unemployeed here in the US to do that. AOL if your are listening.... YOUR SUPPORT SUCKS.. your grade is an "F-"
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From: Phil on 03/04/2004
Well.. I have read all their is to read and followed different fixes.. I tried them all .. still AOL would not communicate with the internet.... finally we were able to get and receive mail..but that was it.. 20/20 hind site running ME. I thought maybe to do an ME restore.. but we had already fudged with AOL by uninstalling and reinstalling it..too much had happened. we couldn't complete that... SO... I bought a new 80gig hard drive and bought XP for home.. and now starting over.. We had not done a complete re-install in many many years so I figured it was about time anyway.
So far its running GREAT.. and I can continue my job search... however.. its interesting to point out that we needed a 2nd working PC in the house to trouble shoot the this one and down load fixes. Kinda of a catch 22. You can't have just one PC anymore.
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From: Celeste on 03/01/2004
Yeah I was told to do the same thing and nothing is found when I even type WEBUTIL7. This is SO frustrating.
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From: Laney on 02/26/2004
Why can't OI get webutil7 to run? Please help.
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From: John on 02/23/2004
AOL Code sucks, and they won't, can't, don't know how to help their "customers".
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From: Laney on 02/16/2004
I have had this problem for ages. Have windows me. I have downloaded webutil 7, but Ican't seem to run it. Any help would be appreciated. Thanks. Elan2223@aol.com
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From: Cobra on 02/15/2004
This problem occurs only when the dial up networking in the windows doesn't work.If it's win 98/me, then run the Keyword : WEBUTIL7, download the program & run it on ur comp, that should resolve this issue.If it's XP/2000, then clik-->ctrl panel-->administrative tools--->services-->Now make sure Telephony,Remote access connection manager,Remote access auto connection manager are enabled & started.If all the three are enabled & started then definitely u can view all the websites.
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From: ar on 02/14/2004
For anyone who's interested... i will try to share my knowledge from having this same problem for the past 3 weeks. hopefully someone will find it useful. i am running windows 98se. Under control panel, click on system and then go to the device manager tab. Click the + next to Network Adaptors to see if there is a yellow ! beside any of the devices. If so, click on properties. There should be something that says update drivers. Click that. If it asks for any files that it can't find, just point to c:/windows/system or c:/win98 (i may have the slashes in the wrong direction). Restart. Go back into the device manager and see if any yellow ! are still there.

I did this repeatedly, and tried about 70 other things, and called aol at least 6 times. in the past their technical support/customer service has been good (have been with them 9 years), but recently it really... umm, it really isn't. whoever said that they read from scripts is right on. basically if it involves more than having to shut down and restart or clear the browser cache, good luck with them.

Anyway, if you see a yellow ! next to the wan miniport atw and have tried updating the driver (which is what happened to me)... I have discovered that aol 6.0 does not use the wan miniport atw adaptor. after deleting all previous software for the 5th time today, i installed 6.0 (which you can do from any disk... just go into start, run... then browse to your cd drive and click on aol60. now i can browse the internet, but have to live with 6.0. I hope all of this makes sense. I haven't been able to use this computer since 1/10, today got fed up, and spent ALL day working on this. now 4am. anyway, i hope this helps someone!

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From: tom on 02/12/2004
yeh i signed up to aol 1MB broadband before christmas and we had a problem with are computer it shud down and we lost all of are settings which menas , everything we downloaded and JUST everything and now i would like tot know if we have broadband 1 MB because were getting billed £34:99 every month and we might not even have aol 1MB broadband so will you please send a messgae back saying how do i find out if ive got it


Thank-You tom

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From: Mark on 02/01/2004
Oh Boy!

I have looked at every posting here and not one has corrected my problem....get the same words everytime I sign on - can use mail but not the internet via AOL - HELP!

Windows XP, AOL 9.0, cable modem, McAfee - problem started when I upgraded to XP, 9.0 and a new McAfee all at the same time....

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From: Moey on 01/23/2004
UNINSTALL AOL ADAPTER ITS AOLS WAY OF MAKING THE BROWSER THIERS AND IT DOESNT WORK , I HAVE XP , HIGH SPEED MODEM AND AOL 9, OPTIMIZED. AOL ADAPTER Is FOUND WHERE YOUR INTERNET SETTINGS AND CACHE ARE FOUND , MY KEYBOARD INTEGRATED HASNT WORKED CORRECTLY IN MONTHS, AOL COULD BE THE CAUSE- ALL WHO HAVE DSL DONT NEED AOLS BROWSER , IT BLOCKS MANY SITES , NO MATTER WHAT SETTING YOU CHOOSE. USE ie IS FREEDOM AND YOUR DSL HAS A BROWSER - SEND ME A PRINTSCREEN EMBEDDED AND I WILL REPLY - I KNOW MY DIAG SAYS WANATWA IS ALL ERRORS I GOT AROUND IT, I DID HAVE THE SAME ISSUE , DAD ALWAYS SAID AOL IS JUST A BIG VIRUS WITH ALL KINDS OF BUGS. Moey-Ski country NH GO PATRIOTS
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From: Steve on 01/20/2004
to fix aol 9.0 router internet connection, Problem: software would not allow web content to be downloaded but chat, mail work fine, i just went to:

Programs/AmericaOnline/ AOL system information

click network tab / change adapter to ppp
click utilities tab / uninstall adapter

reboot, adapter rebuilds and it works fine, not sure if ppp adapter change is needed as the rebuild replaces it with an aol adapter but it is what i did and it now works perfectly.

I am using linksys befsx41

let me know if this works for ya sjcrile@aol.com

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From: Justin on 01/15/2004
Hi guys, was reading your replies but not sure which applies to me. I am using AOL 9 Optimized with Windows XP, a linksys wireless router, and Norton Internet Security Pro 2004. I think I have confired Norton to work with AOL correctly, I've triggered port 5190 for AOL in my linksys options. I've spoken to AOL people about 10 times on the phone for the last few months and have installed AOL, it's adapters, telephony and quicktime with several AOL CDs. The exact problem seems to be as follows: I sign onto AOL, welcome screen, and buddy list come on and I get the above captioned error message "AOL has detected an error..." in a window over my buddy list. Keywords do not work. AOL webbrowser does not work, chat and email work. I've tried everything. Is it a registry issue? Can anyone please help I'm going mad? Aztec41979@yahoo.com. Thanks!

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From: JAN on 01/15/2004
IM SO MAD AT AOL IM ASKING YOU ALL TO GET A REFUND , CALL AOL AS I DID AND KEEP YOUR REPAIR BILLS AS IM SENDIND MINE IN , AOL ONLY GAVE ME 2 MONTHS FREE BUT TOLD ME TO SEND IN REPAIR BILLS IN TO THE BILING DEPARMENT, , STILL I CAN NOT BROWSE WITH AOL AND IT COST ME ^650.00 , WE HAVE TRIED EVERYTHING NOTHING WORKS AOL IS HAVING A PROBLEM . FAX TO AOL BILLING AT 904-232-4753 CALL AOL AND GET YOUR FREE MONTHS OF NO SERVICE AT 888-346-3704.
IF ANYONE CAN HELP ME PLEASE CONTACT ZENIA9901@AOL.COM
I DO NOT KNOW ABOUT EVERYONE ELSE BUT AOL IS NOT GETTING MY MONEY FOR NO SERVICE, IF YOU DO NOT PAY YOUR AOL BILL , AOL WILL NOT GIVE YOU SERVICE , SO LETS ALL STICK TOGETHER AND ILL BET THEY WILL FIX THE PROBLEM. I HAVE WINDOWS XP DSL , AND THE PROBLEM IS STILL NOT FIXED .
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From: Laney on 01/13/2004
Is this fix at putergeek.com going to completely mess up my computer if this fix doesn't work right. I don't want to lose everything again.
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From: Jason on 01/12/2004
After searching high and low for a fix to this problem, i came across a fix, the registry is corrupt go to this website and follow directions http://www.putergeek.com/scanreg/

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From: Laney on 01/04/2004
What about Windodws Me? MSCONFG is different for XP? Isn't it?
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From: Gil on 01/04/2004
I mean step 2
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From: Gil on 01/04/2004
On my other post I had a typo, the command is "MSCONFIG" on step 4. Sorry about that.
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From: Gil on 01/04/2004
I had the same problem and after about 2 hours I found that this problem was caused by not having telephony services initated upon start-up with Windows/XP. I was able to correct the problem by doing the following.

1) Go to Start and then "Run"
2) enter the "mscofig" command and press OK
3) The System Configuration menu will come up.
4) Go to the "services" tab
5) Scroll down and make sure the "Telephony" service is checked. (Mine was not due to some other changes made on the system).
6) Press OK
7) A window will come up and ask you to restart. Go ahead and restart the computer.
8) After the restart (reboot) a window will come up telling you the configuration was changed. Go ahead and check the box "not to tell you this again" and go on.

This worked for me. Not sure if it's the same solution for your problem. You could "enable all" from the services tab (although I would first document which ones were on or off at the time). If that works then you could keep disabling the services which were disabled one at at time until you find which one might be causing this problem.

Hope this solves your problem....good luck

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From: jan on 01/01/2004
IM HAVING THE SAME PROBLEM, I CAN NOT BROWSE WITH AOL I HAVE WINDOWS XP, IM .LOOSING MY MIND
PLEASE CAN SOME ONE HELP ZENIA9901@AOL.COM
I HAVE LOST ALMOST EVERYTHING AND MONEY ALSO PAYING FOR A COMPUTER XEPERT ALO WILL NOT HELP ME
WE HAVE TRYED ALL MOST EVERYTHING ON THE POSTS
THANK YOU
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From: r a y on 12/30/2003
AOL should have a downloaded version of AOL Computer Check-Up
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From: Arnold on 12/30/2003
Hello. I have read all previous comments and have not found a solution that works! I am running Windows 2000, with AOL 8. I have tried enabling RAS but im getting access is denied messages when trying to start the service! Also tried modifying registry entries, re-installing AOL and i've run out of options

I know re-installing windows will fix this problem, but that's something i really dont want to do

if anyone has a solution, please email alan.arnold@jha.co.uk

Cheers
Arnold

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From: r a y on 12/27/2003
Same here, but I have XP. IF anyone can help me, please email me Way2kool09@aol.com
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From: Jeremy on 12/27/2003
Man, i am having this problem, and i have talked to several AOl Techs, It will not load any pages... i have a cable modem, and it does let me outside of aol.. THIS SUX.. i have windows 2000... i have uninstalled versions of aol, downgraded then reupgraded.. and no fix., if anyone has a solution please let me know
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From: jack on 12/21/2003
Have the same problem.Solved it by downloading AOL 6.0 via C Net.Not as good as 8.0 or 9.0 but it works until AOL can straighten this mess out
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From: Jimmy on 12/12/2003
Had same prob on XP this morning,

System Restore fixed it.....

Hope this helps!!!

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From: noelle on 12/10/2003
I too was losing my mind w/AOL and win98 and here's the deal..You can try AOL 4.0 or 5.0 (at least they install without error messages). I could get on AOL, they even let me check my billing, but when I went to a link the computer would freeze up. This is how I got to finally surf the web. I right click the AOLtray icon and hit exit and set it to come on next time , in case I want to access the options. Now start AOL, after it gives you the 'welcome screen',etc. sign off. AOL will now download some files to update your features, then the welcome window closes and a little window with the AOL icon man will appear. As the files are installed the little man starts walking,when he freezes mid-installation hit ctrl/alt/delete for task manager. When it comes up it says "WAOL not responding" - so end that task. AOL will work now, but you have to do this every time you start your computer. A pain but if your desperate it works.
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From: Bonnie on 12/08/2003
I’m a PC tech and have been struggling with this problem for over a week. I’ve checked MANY forums as well as spending several hours on the phone with AOL. My solution was as follows:


1. Uninstalled all Microsoft critical updates from the “Add Remove Programs” list that began with “Q”
2. Ran w2fix.exe after downloading from the following site:
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html (Note: be sure to restore all files from a Win CD rather than from a directory that currently resides on your hard drive.)

I want to thank the folks that have shared their trial and errors. I don't think I would have finally found a resolution with out their input.

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From: Laney on 12/06/2003
Downloaded webutil7, but can't install it. Winzip is confusing me. Any advice? Thanks.
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From: jim on 12/06/2003
Apparently, there's virus out there slam-dancing AOL 8.0+ and 9.0 users and causing this problem (turning off or deleting directives for internet access)...we have WIN98; it nailed my wife via e-mail

Called AOL help at 1-800-827-3338...wade through the voice menu (pretty straight forward for a voice tree) then eventually go for Option #1 the Quick Tips, then # out and wait for a live body. I called at 8:20am ET today and reached ATANG at the help desk...in Johannesburg, South Africa!

He said the AOL fix is available by clicking on AOL Keyword WEBUTIL7

good luck, all

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From: Derek on 12/05/2003
I spent almost 6 hours working on a customers' computer, with regards to a similar project. I am a full time, senior tech for a computer consulting firm. In the end the only thing that seemed to solve the problem was a fresh installation of the operating system. Basically there are hundreds if not thousands of IE/AOL itegration flaws which not only do they know about, they don't care. Until they divulge more about this interaction there are some questions that we can't answer. I have a background in PC support, software development, and everything in between. The only step I didn't take in an effort to solve this problem was a direct debug. Basically, it was not cost feasible to undertake such an operation. In the last five years we've seen almost 300 of these problems that could never really be solved in a conventional sense. It's time AOL start publishing their internal tech knowledgebase, lest they find that people flock from them even faster than they are now. Because a stand alone IE always seems to launch and browse, when connected to their service.
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From: Laney on 12/05/2003
Rob, What operating system do you have? Is it Windows Me? What happened to method 1 and 2? It sounds to me if you make a msitake you can really mess up your computer. A little scared to do this. I don't know that much about computers. Thanks.
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From: Rob on 12/05/2003
Found solution to AOL problem. Went to Microsoft article 254332 and followed method 3 to restore a few files. Worked like a charm!!! No more problems!!!
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From: Chris on 12/05/2003
I had the same problem and I have to say that Sue-Anne had the best advice. Went to my services menu (XP Pro) turned on Remote Access Connection Manager, made sure Telephony was on, tried AOL 9, and just like that I have no error message and can browse through AOL.

BTW, the best I can figure is the problem I was having was with AOL Top Speed (aolwbspd.exe). It's a program AOL uses to act as a server for high speed connections and it's apparently dependant on the RACM.

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From: kim on 12/04/2003
i need a file sent to me, aol said to come in here to get it,, it is saying that i nave an error in the---AXMETASTREAM.DLL file,, so i need a file sent to me please
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From: Dave on 11/30/2003
If you are using Windows 98, then go to AOL and search for the file "webutil7.exe". Download it and then double click it. That should fix the problem
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From: Laney on 11/30/2003
I have Windows Me. There is no administrative tools in the control box.
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From: Sammy on 11/29/2003
I had the same problem all you have to do is go to "control panel" "adminsitarative tools" and enable and start the telephony services.
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From: Laney on 11/17/2003
I do now have XP. I have Windows Me. Any fixes for this? Thanks.
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From: Sue-Anne on 11/17/2003
I experienced same problem with AOL 8.0, Windows XP Home Edition, dial-up and/or cable modem.

Corrected problem by:
Run: msconfig
Select Services:
Checked box 'Remote Access Connection Manager'
Checked box 'Telephony'

Restart computer

I can now access internet sites as well as AOL mail & sites through America On-Line. Error message is gone! Works with cable or dial-up. Thanks to Bob, posted 9/17/03, for instructions.

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From: Laney on 11/14/2003
I'm getting real tired of this. Have tried all of your suggestions and still no fix. I cannot browse within aol. Can only check mail. I have looked at so many possibilities I don't know what I'm looking for any more. Looked under windows me updates, microsoft articles . You name it. HELP.
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From: Tectyme on 11/13/2003
Aol has bloated itself with problems.Trying to get an elephant to fly presents problems. Here is a honey of a ISP that I found that has an abundance of connect numbers nationwide. Give them a try. http://www.650dialup.com The price is also a honey of a deal at $6.50 per month.
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From: mike st.cyr on 11/12/2003
AOL SUCKS.Have problem with the down load.When try to reinstall get message that program has not been cleared for or by Mcro-soft.Once again AOL has put a product on the market without knowing how it works
Haven't found a fix for pro or 2001home
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From: Laney on 11/05/2003
I am not getting any kind of error. I just cannot browse AT ALL. I can only check my mail. Using Windows Me. Does anyone really know what's going on???? Thankx.

Laney

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From: Maria on 11/05/2003
I cannot believe so many people have the same issue as me. I have also been calling AOL to no avail. They dont understand THEIR OWN error messages. I am getting the "AOL has detected an error with your connection to the internet..." error message.

I am using Windows ME, I have SBC DSL connection, and AOL was working fine with version 8.0 and working fine when i FIRST DOWNLOADED and upgraded to 9.0. After a few days this error started. No use of internet on AOL and many keywords do not work.

I ALSO reinstalled 8.0 after completely uninstalling 9.0. I tried 7.0 also. Nothing worked. I even bought more memory. Nothing. I have the same issues as "Charlie" wrote on 10/31 except that I am using a DSL connection.

PLEASE HELP. MY WHOLE FAMILY IS BLAMING ME AND I NEED TO FIX THIS. Do not say switch to another provider (although thats what i want). My parents are used to AOl. It is the only thing they know how to use on the computer.

My email is MarzBarz9@aol.com and mkosir@acmt.hr

THANK YOU.

Maria

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From: Charlie on 10/31/2003
I have Windows ME and had the same exact problem. I connect to the Internet with a modem. I brought the computer to work, installed an ethernet card, and connected it to our Broadband connection. I was able to get into AOL using the Broadband connection, but a window still pops up saying that AOL detected a problem with my Network setup. Everything worked in AOL except launching various services (such as AOL's "Check my computer" service and the "live chat" service--both of these just launch a blank window that never goes away).

I tried all the suggestions above--as well and completely uninstalling AOL, then throwing any file away that has anything to do with AOL, and installing a new version of AOL from scratch. Same problem.

I FINALLY found a Microsoft article (#254332) which discusses corrupted TAPI services (Windows Telephony software). For me, all I had to do was to find the telephon.ini file, delete it, and double click on tapiini.exe to re-create the INI file. This totally solved the problem!!!

Here is the link to the Microsoft Article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;254332

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From: steph on 10/30/2003
If any of you have XP Pro and ran SP1 and then did a system restore because SP1 screwed up your networking or whatever, then AOL will give you the annoying message listed above and you cannot browse AOL's pages. To fix this problem I used the WorkAround listed near the bottom of the page that is linked below to delete the two registry keys that are mentioned on the page. This fixed my problem as soon as I rebooted my system. Good luck!

http://support.microsoft.com/default.aspx?kbid=329441

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From: Laney on 10/27/2003
Saul

I have Windows Me, but I do not see the internet connection sharing under add/remove programs. I am going to the control panel and looking under add/remove programs. There isn't any spot to check or uncheck anything. What am I doing wrong? Please help. Am getting real tired of this problem. Thanks a lot.

Laney You can e-mail me if that is easier at Elan2223@aol.com

E-mail is the only thing that works.

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From: GEORGE on 10/27/2003
I AM HAVING THE SAME PROBLEM (3 WEEKS PLUS). USING WINDOWS XP. CAN'T USE AOL V-9 TO BROWSE BUT CAN USE INTERNET EXPLORER. EMAIL IS NO PROBLEM. TRIED REINSTALLING DIFFERENT VERSIONS, DEFRAGMENTATION AND MANY TROUBLE SHOOTING CALLS TO AOL. COMPUTER, VERIZON DSL AND NETGEAR ROUTER ALL CHECK OUT OK. I WOULD APPRECIATE ANY AND ALL ASSISTANCE.
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From: saul on 10/25/2003
For windows ME ,Uncheck 'internet connection sharing',under add/remove programs.Foe Win 2000/XP start services from administrative tools in control panel.
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From: Laney on 10/21/2003
Everyone seems to have this problem and Jade seemed to have the answer, but she has disappeared. I have windows me. Fixing this problem is different with different windows.
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From: Scott on 10/20/2003
I have this same problem and have yet to find a solution to it
I originally thought it to be my router but the problem exsists without it. I am going crazy trying to figure out how to get it to work. if anyone who's got this problem and has actually fixed it please reply
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From: Dan on 10/15/2003
Check your control panel, uninstall programs for "newdotnet" or "savenow", and or try adaware to find it, if you have this spyware do not let adaware fix it, just use the uninstall if it is there and it should get rid of it, then let adaware work on other things.
If not you have to remove some registry entries to get a new winsock installed, just search for newdotnet on google to find instructions.
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From: administrator on 10/15/2003
that is the worst advice sandy-please try to make an effort
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From: mike on 10/14/2003
Welcome to the AOL® 9.0 Optimized Preview for AOL Calendar.

Thank you for using this preview version of AOL Calendar. During this preview, some members may experience issues with the sharing features of AOL Calendar.

why is this?

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From: kazper on 10/11/2003
i am having the same problem with aol and te connection. i have comcast and i have tried a few things but i cant get it to let me browse on aol browser.
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From: Laney on 10/08/2003
Hey, has anyone heard from Jade yet?
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From: jeff on 09/29/2003
First: verify that you are running 32-bit version of AOL by clicking about american online on the help menu.
Second:verify that the AOL parental-control restrictions are disabled for the current account.
Third:remove all network components(for example, adapters,clients, and so on)to do this click start, settings,control panel, and double-click network remove all network components (do not restart computer till we are done) now go to add and remove programs then to windows setup and click to clear the communications check box.
Now use registry editor and locate and remove hkey_local_machine\system\currentcontrolset\services\winsock2 (folder)
Start AOL
After you start AOl, the necessary AOL components are rebuilt. After the components are rebuilt, restart your computer.
This should solve your problem, Good Luck.
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From: Jarod on 09/29/2003
I made sure the Remote Access Connection Manager service was starting correctly and this fixed the problem. How to do this can be found above in earlier posts.
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From: Jim on 09/26/2003
I know how to implement the XP fix in windows 98 and ME. Not sure it will work but I'll gladly send out the steps if you want. Send me an e-mail at Jimshu79@aol.com and just ask me for it. Later...
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From: Carolyn on 09/26/2003
Still have found NO solution for Win 98!

Any suggestions on how to access AOL mail through something like Eudora or Outlook.

I am at my wits end!!!

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From: Laney on 09/24/2003
Need a fix for Windows Me
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From: Sue on 09/24/2003
Followed steps in Microsoft Knowledge Base Article - 822122. Resolved the issue on the first try. =)
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From: Jim on 09/23/2003
I fixed my problem after trying every solution listed here. I have windows XP and used the XP winsockfix utility. I have no problem sending it out, you can e-mail me at Jimshu79@aol.com
For anyone without XP, I would recommend doing the microsoft fix for replacing the winsocks for 98 and ME. Uninstall DUN, don't restart, remove the winsocks from the registry, reinstall DUN. But follow the steps...the registry is not a joke.
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From: Laney on 09/23/2003
Hey, you guys seem to know what you are doing. I'mnot too sure I have the same problem as you do. I am not getting any error at all. I just cannot browse on aol. Should I try that webutil7 thing or not? I have windows me. And Jade, where's THE FIX?
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From: Carolyn on 09/23/2003
Win-98
Tried webutil7 and had to overlay Win98 to get back on to computer.
Tried rebuilding telephon and did not work either.
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From: KNowledge on 09/22/2003
If u have windows 98 and me go to KW webutil7 and follow the instructions. Basically download the small patch to the desktop sign off aol click on it and it will reset info in the computer. You will now have the abiltiy to browse the web again.

Knowledge is KEY

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From: Justin on 09/22/2003
For everyone wondering about the telephony connection. It has to do with the protocals of Broadband commincation. IP voice is not translated directly into aol it use the telephony protocal the "language" so to speak. Enabling this helps AOL bring up the Broadband content which modem users don't get. Since this is a security breach when enabling this(broadcasts of an open Tcp/udp port) it is turned off for your safty.
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From: Torish on 09/22/2003
I have windows ME and i got this error message. I tried the solutions you guys told me and i finally didnt get the error message, however i still cannot browse. Also i cannot browse with IE. It takes me 3 times just to log on and then all i could do is check my email. I can go through aol links but after i get to far it wont work either. Please help me. This is my mothers computer and she is blaming me for what happened. she thinks aol is the best program in the world.

Thanx
~T0r1sh~

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From: Laney on 09/20/2003
I think all of you have windows xp. I have windows me and do not have remote access manager or at least I don't think I do. Any fixes or ideas for windows me users?
Thanks for your help.
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From: Marija on 09/19/2003
Well, I thought I would add to this long list of pissed off people. This problem just happened about a week ago, and I have tried EVERYTHING, calling tech support, reinstalling AOL 7 times, etc. As everyone knows AOL tech. department doesn't know sh.. My husband does not want to get away from AOL so I am stuck with trying to fix this problem. So as with everyone else, if someone has the answer please help.
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From: Laney on 09/19/2003
DeathMachine

You seem to really know and understand the computer. I, on the other hand, do not do well reading these articles since they are foreign to me. Can you explain it in more simpler terms. I have windows me. Thanks for your help.

Elan2223@aol.com

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From: deathmachine on 09/19/2003
your problem in win98 should be fixed if you follow this
Microsoft Knowledge Base Article - 120221

AOL wants this file {Telephon.ini} to be correct.

Many of my clients use AOL because its supposed to be idiot proof yet they end up seeing me beacuse AOHELL strikes them (and we know how good 8 dollar and hour Foreigners that follow scripts are at helping you)

So i say consider a cheaper isp that doesnt require use of proprietary and you will have more money and a bigger help base to fix problems

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From: Carolyn on 09/19/2003
Has ANYONE got an answer to this besides telephony (no such thing in Win98)?????

I have tried AOL techs 3 times. Tried a BUNCH of stuff like clearing cach, clearing temp internet files, checking connection etc. I am on cable connection and everything looks ok on settings. Disabled firewall, disabled virus protect, did clean installs with 7, 8 and AOL 8plus. Have current version of IE6, and tried repair. Also someone suggested downdloading from aol key word "webutil7". I had to overlay Win 98 after doing that...and it didn't work either. NOTHING has worked so far. Even emailed Jade in this forum, as she said she had it fixed, but have not heard back from her.

SOMEONE out there has to have an answer! As you can see,TOO MANY PEOPLE HAVE THIS PROBLEM! In any version of AOL, any broadband connection, and with any Microsoft OS. Shame on AOL for not providing us a "fix"!!!!!

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From: Laney on 09/18/2003
I am not getting any errors . I can sign on to aol and check my mail and that's it. I have windows me. I can browse fine on the internet when I am NOT on aol. NO browsing on aol at all. Jade, if you're out there, you said you had a fix. Or any one else? Am getting really frustrated with this. Thanks a lot.
Laney Elan2223@aol.com
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From: Debi on 09/18/2003
I am having this same problem for months now. AOL techs are useless
on this issue. My question is why do I only get this error on my laptop? I have XP and AOL (same versions) on two other computers and do not get this message. My husband refuses to get rid of AOL so I'm stuck with them. I uninstalled SP1 as earlier thread said and reinstalled but still have same problem. Anyone have any luck with this yet?
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From: Bob on 09/17/2003
This is in addition to the other Bob's message. Good catch, if you go to control panel/administration tools and run the services application you can go down and start up the telephony serveice. Not sure why it needs to be running when you have a direct internet connection but starting it does get rid of the message. We're running running Windows XP using a dsl service to connect and AOL 9.0.
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From: bob on 09/17/2003
i just solved the problem for my setup today...somehow the "TELEPHONY" had been disabled...that prevented the "REMOTE ACCESS MANAGER" from starting...RUN msconfig and go to the SERVICES tab... make sure the box is checked for REMOTE ACCESS MANAGER and TELEPHONY services...that solved my problem...if that doesn't do it...you can try to log on to aol...immediately after getting the error message open the windows system event log...it should be the top (most recent) error in the list...right-click the error line and open properties for a description of the error...you should be able to track from there to the cause of the problem...good luck
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From: Carolyn on 09/15/2003
& what is the fix????

I use Win 98. Tried to load AOL9 BIG MISTAKE. It never did load correctly and locked machine. Had to pay a tech guy to get Win98 back up. Then my AOL8 kept giving me this error. I too have done clean installs of 7, 8 8plus and everyone of them gives me this connection error. I glanced through all of these, but didn't see any one giving the fix. Did I miss something.

PLEASE HELP!

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From: Franky on 09/14/2003
Yea, hey Jade - Please e-mail your solution to me cause the world revolves around me only, don't post it here for all to see, why help more than one person when it's ME, ME, ME only on this planet?

Here's a better solution that Jade's - go to peoplepc.com, or earthlink.com or your local phone book and get a BETTER DEAL and better service from a better Internet Service Provider (ISP)

AOL IS NOT THE INTERNET!
AOL IS NOT THE INTERNET!
AOL IS NOT THE INTERNET!

Don't be a sucker!

Why the hell would anyone go through 6 months of crappy service, ads everywhere and all this trouble, just to be back at a crappy over priced ISP? Just to access the internet? Are you completely stupid or something? I don't get it. AOL chat, aim what? Same stuff you can do all over the net, go look around.

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From: Laney on 09/13/2003
I have the same problem. Have spoken to Dell Techs, Aol echs and cable mdoem tech. Dell and Motorola(modem) tech all send me back to aol. Have spoken to them so many times. This is the first time I have manged to find someone else who has this problem. I am using Windows Me. Jade, if you are out there, please e-mail me with your fix. PLEASE.

Laney Elan2223@aol.com

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From: Ricky on 09/12/2003
OK I had the same problem with AOL and I just fixed it real easy. I have XP pro.. I went into my services section, then I went in Administrative tools.. All I did was enable my Remote Access Connection Manager and all worked well.. I hope this helps someone out..
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From: jade on 08/31/2003
I figured out this problem (with some tech help) FINALLY! If your using windows ME ...I can help. I have an email that can walk you through it, so rather than typing it all here, it will be easier to email it to you and I can help with any questions as well. I will also be contacting AOL to TEACH them that its not rocket science that thier techs cant handle AND THEY SHOULD ALREADY KNOW THIS FIX since it is obviously a comman problem...hopefully others wont have to go through what we have been through. Its so nice to be up and running NORMALLY after over 6 months of this. My email is GiftsEklectica@aol.com
Jade
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From: Rob on 08/29/2003
I think I may have solved the problem. I downloaded 9.0 last week, and the same thing you guys have been saying was happening to me. I could get onto AOL but not go onto the internet. I could go to internet explorer and browse but not through AOL. So I went to keyword BROWSER, and downloaded IE 6.0. Ever since it's worked. I hope this works for you guys.
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From: MentalChicken on 08/27/2003
I have solved this issue.

CANCEL AOL!!!!

Get a real Service Provider.

There are tons of them , and they are alot cheaper then aol!

if that dont work,

format C;/

always works
MC

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From: Charlie on 08/25/2003
When SP1 is uninstalled through system restore or any other abnormal way its still regisitered as being installed. What you need to do it go into the registry Local Machine->System->CurrentControlSet->Control->Windows, once there change the value of CSDVersion from 256 to 0. Then reinstall SP1 again and AOL works fine.
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From: Elisabeth on 08/20/2003
I have windows 98 and connect by dial up. I have went through almost 10 aol tech.s and still don't got it figured out. So I looked to see what ya'll have written and I am going to do what is on this page. AOL 7.0 is what I have also tried 5 and 8 and still nothing. It says action canceled? Well I will check for updates later. I will try to find the problem if I fix mine I will share with everyone. Thanks!
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From: Allen on 08/17/2003
Hi everyone-

I too am having the same problem with AOl 8.0 and my windows operating system- WINDOWS 2000. I have spoken with AOL tech support at least ten times and they finally said that they would have to issue a report. Basically, they could not fix or resolve the problem and passed the blame over to my ISP. I too know it's not my cable broadband providers fault because I too can browse in other browser applications. If anyone knows the fix to this problem please email the solution. I would be very grateful. Thanks
Allen
alq704@aol.com

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From: jade on 07/20/2003
mine is set on "never dial a connection" I use a modum, so the dial thing is confusing me & I dont see AOL anywhere...can you tell me where I do this or how I can find out how?
Thanks a bunch!
jade
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From: Jade on 07/20/2003
Adam, its an old thread, (4/10 I think) but problem still exsists for me unfortunatly. I was releived actually to see that others are having the same problem, but what pisses me off is that AOL acts like they are CLUELESS as if I am the first to have this problem! Anyway, I copied your thread so I would ask the right questions...I dont know what SP1 is...can you tell me? Also, I had this post saved in my favorites & could always go right to it, now i get an expired message and it sends me to a page where I have to search for the topic of my post, but doesnt show ALl of the posts, any ideas? They use to show a list now its gone.
thanks,
jade


From: Adam on 06/12/2003
I know this is an old thread, but I fihured I would reply anyway.Maybe it will help someone.This error is ususally experienced after installing SP1 for WinXP.To fix it, unistall SP1 and reinstall it.I have encountered it about 3450329847630497603467 times and has ALWAYS been the problem.

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From: Josh on 07/07/2003
Has anyone found a solution to this problem? Here is what my current setup is: Windows 2000. I had aol 7 and was getting this message, upgraded to 8.0. Unistalled 8.0. Did fresh install(not an upgrade) and I still get the message: "AOL has detected an error with your connection to the internet. Please restart your computer and sign on again" I have yet to find a solution. Any help would be greatly appriciated.
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From: Jason on 07/01/2003
Are their any other ways to fix this? I'm having the exact same problem as this and nothing has fixed it so far. I've done everything in this thread and more and nothing helps.

I have 8.0 on XP too but I've tried 7.0 and all that as well. The thing is, MY problem started because of a certain reason. AOL now has a program on it's welcome page called AOL Computer Check-Up. It scans your computer and fixes any problems it finds. Well, it was ran on our computer and it found a problem with our internet connection and "fixed it". Ever since AOl "fixed" the supposed problem I've been having this problem. Everytime I start AOL it says it's installing the network adapters and then when it signs on I get the AOl has detected an error with your connection to the internet crap.

Like I said, I've tried everything else in this thread and a few other things. I've talked to AOL tech people 3 times. First time they told me to restart my computer, the second time they hung up on met, the third time they told me to restart my computer.

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From: Adam on 06/12/2003
I know this is an old thread, but I fihured I would reply anyway.Maybe it will help someone.This error is ususally experienced after installing SP1 for WinXP.To fix it, unistall SP1 and reinstall it.I have encountered it about 3450329847630497603467 times and has ALWAYS been the problem.
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From: Jim on 06/06/2003
Check if your RAS, (Remote Access Connection Manager), service is set to auto, if not set to auto and start the service, this should corret the problem.
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From: Beau on 04/30/2003
It's not the cable modem connection, because you can browse normally without AOL. You didn't say, but I'd bet you're using AOL 8.0 and Windows XP.

Unfortunately, this seems to be a fairly rampant problem with AOL 8.0 and Windows XP, and the only fix I've seen so far that worked is downgrading to AOL 7.0 (which, according to AOL phone support, should be on any AOL 8.0 CD). If anyone does come up with another solution I would personally LOVE to hear it!

For the record, using AOL to browse does result in slightly slower speeds than just using a stand-alone browser, and you can have as many IE windows open as you like and just jump between them, so that's what I do.

Good Luck!

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From: Sandy on 04/21/2003
Go to Control Panel. Click on Internet Options. There are tabs across the top. The first tab is General. The first section will say Home Page. Make sure the following is typed in: http://www.aol.com/

Next, go to the tab that says Connections. Make sure it shows AOL as your default. If not, put that in,and click Apply. Then click the little circle that says Always Dial My Default Connection. Click Apply and OK. If none of that works, put another request in to this site. Also, if you put in another request, please put in what kind of computer you have the the version of Windows you are using. That will help me alot more with the problem.

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