From: Violet on 06/13/2003
Well, I guess it's nice to know that I'm not alone ..... My Hewlett Packard Pavilion, Windows 98SE has exhibited this problem since day one and no matter what patches I have downloaded, nothing has changed. I, like yourself, discovered the only solution to be as you desribed... I have Norton 2002 and prior to that Norton 2000 and other than disabling the Auto-Protect, nothing else will allow it to shut down the way that it should.... I am at the point that I have to just accept it. So, if anyone has this problem has found a solution, I too would be interested but I don't hold much hope of hearing or reading anything that I haven't already tried. My computer had to go back to HP last year because I had messed it up so much by shutting down manually by pushing the button when the screen would just "hang".. They fixed it and sent it back and as soon as I downloaded the new Norton AV, the problem was back. Thank goodness I at least came up with the solution you did.... it's better than nothing.
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