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Fatal Exception Resolution for 0E 0187 BFF8E64B in |
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From: Mike on 01/08/2003
I was getting a fatal excpetion blue screen 0E 0187 BFF8E64B on Windows ME opening Word 2000. This was followed by two general protection faults (IPMON32 in USER.EXE and AGENTSVR in KRNL386.EXE).
I deleted normal.dot and its shortcut to the recycling bin and that seemed to work. It must have been corrupt. I can now open Word and Word Documents.
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--- Replies to this Problem ---
From: Georgette on 08/01/2005
THANK YOU! I could not open Word files or the Word program, except through MS Works, and got the error 0187 Bff8E64B message. MS Help did NOT. From the fixes suggested here -- delete "normal" files -- access to Word and files has been restored. What the heck are those normal files anyway?
Method, for others:
Click Start
Open Search
Type Normal
Drag those files to recycle bin.
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From: Nat on 07/19/2004
Please help!!!How do I delete Normal.dot ? I can only boot my PC in safe mode. Is it possible to delete this damn file in safe mode? Thank you. P.S. If you send your reply to seascape at dandy.net that will be a great help.
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From: Lemmon on 06/23/2004
I am getting this error after windows me boots with CMDNINST:Internal PAGE fault st.MGE
and it wont allow windows to finish booting up or at least it wont allow me to do any finagling to fix problem. I used ot know how to boot up safe mode but Im not able to with ME.
gbbw71@aol.com
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From: KIm on 05/15/2004
My Dad's computer does the same thing...same error message...but with Excel, not word. If I do these tricks, will it help Excel the same as Word???
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From: Cristina on 05/07/2004
Mike, you are the best!!!!! I deleted the Word document labeled normal and was able to open Word which I could not do previously. My error message was a little bit different OE: 0177: BFF8E64B, but the solution still worked. THANK YOU
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From: Stephen on 03/07/2004
Mike, thanks - worked a treat. I now have not only a computer but also a much less grumpy family.Cathy - I did a search for normal.dot from the normal search routine in the start menu, and deleted it from there. Seems to have done the trick.
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From: Michael on 01/20/2004
Clean hit, man!
It wasn't my own PC that was crashing but that of a friend; now he considers me a computer guru & will have to spend me some beers... One Cheers goes out to you!
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From: Stef on 01/01/2004
Many thanks, Mike, you provided a big hint to my problem too: the computer hung when starting Word 2000, showing the Word splash screen (no blue screen of death, no error message). I had tried everything (removing MS Office, installing MS Office, even installing Windows ME again) but it was only your hint that solved the problem. Thanks again!
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From: Tom on 11/05/2003
Thanks for the fix, it worked ... just deleted the normal.dot file and the short cut and no more blue screen. Thanks
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From: TEC on 09/26/2003
RE 0E:0187:BFF8E64B - This suggestion worked! I was having essentially the same problem. Basically, I would get the OE error after trying to open more than one file in MS Word 2000 using a Dell Inspiron 4000 with Windows ME. The problem started without warning last week. I tried everything else short of reloading s/w and OS. I found no information anywhere until I saw this post after doing a search. And it worked! Thanks!
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