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 AOL 8.0 - Reboots when it connects Post a Reply  
From: Floyd on 12/20/2002
I have a new Sony Computer 850. I loaded up 7.0 and it works fine. Now, I load up 8.0 and needless to say, it crashes when it connects to AOL.

Suggestions?

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--- Replies to this Problem ---
From: jerr Y on 08/03/2003
Just decided to check up on the 8.0 problems.Still very many. If you were to read my original message (jerr Y on 03-30-2003)and see what I have done to correct my problems maybe you to could have some success. Since that day all that I have experienced is sometimes a slow connection rate due to amount of traffic and the on-line timer when I need to, you know. Hope you have good luck.
jyourich
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From: anonymous on 06/11/2003
YEA!! Everytime i boot up my computer, this stupid thing shows up....but i think that u need to uninstall american online then re install it if u have a free disk...then just put in ur screen names and stuff...its something about the little aol companion...nothing to worry about!!
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From: Wanda on 06/11/2003
New computer (HP with Windows XP) Worked fine for one month, then just last week message coming up on startup. AOL Keyword: Companion Help - "AOL Companion Graphics Engine not registered".
HELP HELP.
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From: Andrew on 06/04/2003
I am a self employed techy and am also swearing at AOL's utter incompetence with their software this is my experience.

Brand new install, new pc - self built - with proven hardware - winxp home edition. Loads of software installed sp1 all updates via windows update site. After installing AOL 7.0 messages started appearing Windows has recovered from a serious error + what appeared to be random reboots.

Originally thought it was a driver problem according to microsoft that style of problem is generally blamed on non compatible xp drivers, anyway originally gave up as I could not nail down any faults with any hardware. So I wiped the machine and started again.

2nd attempt never saw ANY problems right upto the point I installed AOL 8.0 (thought the later version may help) and was by this point suspicious of AOL anyway. Keeping in mind the system had been tested after each additional piece of hardware/software was installed I was amazed to see the second after AOL 8.0 went on (well a single reboot after) along came the problems again. Windows has recovered from a serious problem. Bingo. Uninstalled AOL 8.0 immediately and so far the system has been fine.

Problem solving this for my customer has cost me in labour charges over 300, which I will have to wear because I supplied the new PC to him. I would love to be able to charge AOL for this lost revenue -after all its their fault. Pointless saying this about a company like Time Warner I realise - the state they're in - it seems their customers are once again paying for their mistakes/greed.

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From: raymond on 06/02/2003
After reading all these woes and worries,I too have problems ,but the tech staff told me to download the latest modem driver ie 2.3 version , Of course I am having trouble finding this driver,it for a btvoyager modem for broadband ,can anyone help? my system is a 256 ram running win xp professional normally.but as I have problems I have dropped back to win 2000 and broadband works ok on it,but i would like that driver so I can go back on my xp ,which I like.
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From: Mark on 06/01/2003
AOL 8.0 reboots when it connects:

SOLUTION #1: Activate the System Information Utility from the AOL desktop icon. Select the Utilities tab. Select Uninstall Adapter. Close utility. Start AOL. It will reload the adapter and work fine.

Note that this method stopped working after I installed Windows Service Pack 1.


SOLUTION #2: Activate Netscape 7.02. Go to WWW.AOL.COM. Login. Go to some feature that starts AOL (like a link in the news of your mail). The service will then work. You might try to link through AOL companion after you login.

I have AOL 8.0 plus on a 28.8 bps connection and it works.... slowly. I also have a LAN and wireless network working at the same time. I prefer AOL Communicator for my mail because it has a MUCH better span filter. It works without this work around, but I can't get to AOL content without the full fledged application.


Evidently 8.0's network adapter conflicts with XP in some way, so you need to "hide" it on top of some other layers of protocols. I think when you go through the web portal, it loads as kind of a plug-in for netscape. At least an empty window for netscape starts, then AOL starts.

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From: shay on 04/16/2003
ANTI-Virus(PC-Cillin) Hates AOL 8.0 and 7.0 if you call AOL they will tell you that your modem is bad. NOT the truth which is AOL SUCKS!
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From: CLIVE on 04/08/2003
I FREEZE UP, ON THE SCREEN. WHAT CAN I DO
IT SAID THAT NO DIAL TONE IT ABOUT EWO WEEKS NOW I AM HAVING PROBLEMS
I CALLED AOL BUT GUY, COULD NOT HELP ME, I DON,T KNOW ANY THING ABOUT AOL
COMPAIONS GRAPHICS. PLEASE HELP ME, I AM FALLING
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From: Arnie on 04/07/2003
AOL rebooted my machine, so I completely uninstalled by AOL 8.0 and also uninstalled my ANTI-Virus(PC-Cillin2002). I reinstalled AOL 8.0 and now it works all the time.
Hope this helps!!!
By the way it works fine with McAfee AntiVirus installed now.
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From: Teddi on 04/05/2003
I experienced the same problems that most of you are going thru: disconnect-reboot-disconnect-freeze ups etc. I received a disc in the mail for 1045 free minutes of aol 8.0 -downloaded it and have had little problems since, very short disconnect once in a great while.To many people on aol nowadays.
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From: Jim on 04/03/2003
I installed AOL 8.0 on my 2 computers, one was an upgrade of v 6.0 and the other was a new install. Now My PC's will only connect between 24.0 to 36.0 before with v 6.0 they connected at 57.6 via phone modem? I called AOL Tech and they advised me to delete my existing GLOBAL.ORG files and relaunch...having the same problems? My modem settings have not been changed. One PC is a Compaq the other a new Dell Laptop. Anyone have any ideas please advise JimCSC@aol.com
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From: AOL 8.0 hater on 03/31/2003
Using Win 98 1st edition. I installed aol on a friends computer, then multiple errors were poping up so I uninstalled it. Now they can't connect to the internet at all!!! There was a rpcss error that I got rid of by finding the reg key EnableRemoteConnect and set from "Y" to "N' Now the rpcss error is gone, then a realplay error kept poping up, so I uninstalled realplayer, that error is gone now too. The big problem now is Netscape "unable to create network socket...." when I try and find a URL. IE 6 has a similair problem. I can get into a dos prompt and run a ping fine though, ftp in dos works too. I'm thinking about uninstalling all of the Netwoking stuff and reinstalling it. If that doesn't work I will have to format the drive. Thanks AOL 8.0 for ruing my life!!!!!!!!!
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From: Jerr Y on 03/30/2003
Success at last for 8.0 Can you believe it?
Search and download AOL SPEED (from independent).
Make sure PC more than meets minimum system requirements.
Purge artwork database in AOL.
Disable AOL COMPANION.
Free as much system resources as possible.
Lower hardware acceleration (If pc freezes or gives error messages restart in safe mode and restore hardware acceleration).
Delete dial up connections.
Clear browser cache.
Uninstall AOL Adapters.
Close AOL.
Reboot and restart AOL
Reset dial up.
Been running great ever since.
HAOLUYAA
jyourich
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From: michael on 03/30/2003
I had the same problem, I downloaded the new beta version 8.0 plus installed it and everything works fine, solved my problem with regular 8.0.
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From: don on 03/28/2003
I have a Sony PC and 8.0 crashes my machine too. I went back to 7.0 and now get an AOL companion error every time I boot up. I called AOL customer service and they told me that 8.0 is not available yet... but I was staring at the download from their site on my screen. Is it or isn't it released yet? If not, why is the download freely available?
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From: Des on 03/22/2003
I've got the same thing on TWO BRAND NEW pc's. what is everyone doing to fix this because aol blames microsoft for a conflict and microsoft says to call aol.

help me!!

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From: cheryl on 03/20/2003
I started using 8.0 and I keep getting an error for aol companion. I am glad I am not the only one having this problem. Any suggestions?
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From: christine on 03/20/2003
God I was so happy to hear so many are having the same problems. I think Im going crazy with this thing. It freezes up and I too keep getting error messeges. And NO help from AOL I will find another Provider, any suggestions? Have had so many more problems since downloading 8.0

Sincerely, Chris

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From: Dale on 03/20/2003
So I'm not the only person whose XP machine reboots trying
to connect to AOL8.0 while AOL7.0 has problems bringing up
the buddy screen. I'm canceling my, well THEIR, AOL to switch to another provider.
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From: Jerry Y on 03/18/2003
8.0 is no go
Finished with re-installing network adapters and everything else etc...
The best version was 0.0
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From: kimberlie on 03/15/2003
i went from 7.0 to 8.0 aol....now everytime my phone rings when i'm online i get knocked off if i answer it...i have voicemode program ....it lets you choose to answer or ignore your call when online...if you answer, you have about 3 minutes to talk and then resume while still on the internet....i called gateway...they say its aols fault....called aol...they say gateways fault...gateway finally sent me a new modem...i put it in....the same thing...my computer is only 10 months old..i need help....does anyone know what i'm talking about?what do i do?i removed 8.0....reinstalled 7.0....same thing.....help! kimberlie
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From: JUDY on 03/15/2003
WE HAVE TO KEEP FINDING A RESTOREE POINT WHEN IT LAST WORKED GOD AND AOL SAYS IT'S GATEWAYS FAULT AND GATEWAY SAY ITS AOL'S FAULT WHEN IT STARTS AFFECTING MY HEALTH AND IT HAS I AM READY TO PACK IT UP AND SEND IT BACK AND RUIN MY CREDIT WE EVEN GOT A NEW MODEM DIDN'T DO A THING I HAVE TO RESTORE EVERY 2 HOURS I AM READY TO DUMP AOL AND GATEWAY
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From: Randy on 03/14/2003
I too suffer from the AOL affliction. I was going along just fine for months, and then one day ..No AOL 8.0...as I am writing this I am getting AOL error messages that the program caused an error, and I need to go offline. I hope the dear people at AOL do spend time reading this stuff, because this is my last straw. How can we get a program running that immediately after install, shows a SOFTWARE error message. Take these guys advice and dump AOL.....Thanks
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From: RANDY on 02/23/2003
WELL, I SEE I AM NOT THE ONLY ONE WITH THIS PROBLEM. AOL HAS
TRIED TO HELP BUT THEIR SOLUTION IS TO UN-INSTALL 8.0 AND USE NEW SOFWARE . THEIR OTHER SOLUTIONS FAILED TO HELP . WHEN I REACH THE W.
W. WEB MY SCREEN FREEZES UP AND I CANNOT DISCONNECT FROM AOL UNLESS I
MANUALY SHUT DOWN THE PC . I TO AM READY TO GET RID OF AOL , ALTHOUGH I LIKE IT WHEN IT WORKS. ANY COMMENTS OR SOLUTIONS APPRECIATED. I ALSO GET THE AOL COMPANION ERROR HAS OCCURED.... MESSAGE.
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From: ashley on 02/22/2003
ok, i really don't know much about this like everyone else, but i have the same problem. i called aol, and they said something was wrong with the file on my computer "Kernel32" so, either i can fix it myself or call a microsoft number and have them do it for me, but that costs money. so i recommend calling AOL, even though they are crap, they can give you microsoft's number
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From: Randall on 02/12/2003
HALP ME. GRAPHICS ENGINE NOT REGISTERED ON AOL 8.0. CAN YOU HALP ME.
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From: carlos on 02/08/2003
whats up!
well i think mabey.......
no ok! i know for sure you got msn,hot mail.and other ways to e-mail
and communicate with friend and family,i mean i like aol dont get me
wrong ! but if it' really screwing up your pc, do you really want
to go crazy with reinstalling and removing,specially if you just got
a new computer. if you like aol that much get the aol.messenger its
the same sh-t,and its free!! dont go messing around with your pc.its
aol that has to come up with a better plan for xp users and ect.

sorry! if i sound bad just somthing to think about..... its your
pc.

good luck..

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From: FLoyd on 02/08/2003
I finally have a solution to this!!!! Sony has a fix on their website. Seems the virus software (PC -cillin) was screwing up AOL!!

I have 8.0 working now.

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From: Al on 02/04/2003
I, as most of you, have had probs. with aol 8.0. I lost my i-net browser. I unistalled all of aol progs. 8.0...7.0... 6.0.. then I unistalled windows 98......then reinstalled win. 98 and then aol 7.0 and got my browser back... however I lost my 256 color....how do I get that back... all i have is 2 color ann 16 color. I have been to color management and cant get any better than 16 color.
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From: edmac on 02/01/2003
I KEEP GETTING AN AOL COMPANION GRPHICS HAS OCCURED PLEASE RESTART MACHINE.AOL COMPANION GRAPHICS ENGINE NOT REGISTERED.
IT SAYS TO GO TO KEYWORD COMPANION HELP.
NOTHING WORKS .HELPPPPPPPPPPP
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From: Maxine on 01/31/2003
Just a side note: I just went from AOL 6.0 to 8.0 last night and of course I've had nothing but problems. I keep getting messages that AOL is unable to do whatever. It's very annoying and I'm going to call AOL and complain. 8.0 is not worth the download wait.
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From: ben on 01/31/2003
I was able to get AOL 8.0 working on an XP home (Sony) system last night. First off, it was hosed. No browsing, and an error from the aol software about the network config being bad.

P.S. this was a cable modem setup.

Here goes:

Remove all AOL revisions. (mine had 4 to remove)

restart computer


---the following will force your computer to re-download
--- XP home edition SP1 even if it's installed (and hosed)---
---ALSO good if you restored your machine to a pre-SP1 date---
---and ended up rendering Windowsupdate unusable as a result---

***Please use regedit with discretion and make a back up first!***

===following taken verbatim from MS windowsupdate site===


Please reinstall Service Pack 1 or if you do not wish
to reinstall the service Pack then we need to change the value for
the CSDVersion in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows to 0.

1. Click on the Start button
2. Click on run
3. In the Open box type regedit and click Ok
4. Browse in the left frame to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows

5. In the right frame you will see the key CSDVersion
please double click on this key
6. Change the value to 0 and click Ok
7. Please reboot the machine

=====end of MS info=====

Now, you want to go to windowsupdate.microsoft.com and get SP1
and any other updates (will take a few steps with reboots)

You now have a good SP1 version of WinXP

now go to AOLs web site and download the 8.0 client (www.aol.com)

*** Other things you may still need to do ***

Go into AOLs system information utility and remove the
AOL network adapter. Next time you run AOL it will re-install.


enjoy!

ben

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From: andy on 01/30/2003
down loaded 7.0 from a disc then downloaded 8.0 from the welcome screen now when i turn on the computer screen flashes aol companion error. any ideas for help please post an idea will check frepuenly
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From: Computerpilot on 01/24/2003

I know you have probably seen it on TV a thousand times, but Netzero is a good alternative for 9.95/mo. I have been very happy with it during my travels as well. Usually gets a 46+ connection speed.

Computerpilot

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From: Floyd on 01/22/2003
Time for me to dump AOL! They keep sending me notes to upgrade to 8.0. Hard to do when there is a problem with AOL software!!! I had to jump from 5.0 to 7.0 because 6.0 had so many bugs!
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From: Computerpilot on 01/08/2003

For $15, I would try a new modem. There may be a conflict with the Sony modem in your computer and AOL. Instead of fighting it out, I would just spend the $15.

In addition, you may want to reinstall AOL 8.0 after the new modem. However, a normally functioning AOL would not require this.

Computerpilot

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From: Hank on 01/06/2003
Easy fix, STOP USING AOL!!
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From: Pam on 01/05/2003
I too have a brand new SonyRX850, upgraded to 8.0 and when it gets to step 5 it reboots. One AOL tech told me that the global.org file was damaged, so it was deleted and recreated. This did not solve the problem. I went back to 7.0 but after a couple of days when I click to signon AOL does not respond and my computer freezes up. Any suggestions??
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From: ben on 12/25/2002
I have spoken to over 200 AOL users over the past 5 weeks.
I work for a nationwide computer technical support company
doing technical support on a pay-per-minute basis.

*** "Typical AOL 8.0 problems" *** include:

Increased memory requirements for this version of the AOL client
force many users to unload non-vital startup components and
other boot-loaded programs that aren't mission critical to free
up as much RAM as possible before the new AOL client will
function reliably.

AN AOL Tech Support Manager explained:
You really should have at least 128MB of RAM, and around 70
percent of system resources should be available to run smoothly.

-------------------------------------------------------------------

I have also come across several AOL 7.0 clients that have RECENTLY
developed problems with Internet Explorer browsing capability.
There are also assorted CRASHES involving WAOL.EXE and various
Windows components.

On several Win98 and WinME systems, the AOL client will attempt
to connect up to three times. It appears at this point that the
client has successfully logged into AOL, but IE will not connect
to any web sites. Users report that the AOL package appears to work
(mail, normal aol pages function) but not IE or anything using
the TCP stack or Windows dial-up networking.

Removing the AOL adapter from the network control panel fixes
some of these systems.
Running 'Repair Interner Explorer' utility from System Information
fixes some of these systems.
Running INETWIZ has successfully repaired a small number
of these systems.

Worst case scenario: (as best I can tell, the customer was still down)

Removed all AOL software (Add/Remove Programs)
Removed Dial-up Networking component (Add/Remove programs)
Removed ALL components from Network control panel.
Removed and reinstalled all modem drivers.
Reinstalled Internet Explorer (5.5)
Reinstalled AOL 7.0 and let Network components reinstall as needed.

This problem is teched out to varying degrees by AOL technical support, at which point the AOL tech deems the modem drivers or Windows OS to be at fault, and tells the AOL customer to call us
to fix the problem. Several AOL customers report spending HOURS with AOL customer support techs before being abandoned.

Please post any information that surfaces regarding any sources to
current AOL problems and any verified FIXES for these problems.

(I'd almost have to refer to these as possible 7.0/8.0 release BUGS)

thanks for your time and help!

Ben

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From: m0dd on 12/23/2002
I have the same exact problem. I just built a brand new comp for my friend and we installed AOL 8.0 and it randomly reboots when we use AOL. After the computer restarts, it says that AOL Companion caused the error because of the graphics engine or something... Im looking for help too!!!
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