From: Jim on 11/28/2002
O/S Windows ME
Office 2000 Professional.
When I start Word the Windows Installer appears with the message
"The features you are trying to use are on a CD-ROM or other removable disk that is not available. Insert the Microsoft Word 2000 SR-1 disk and click OK. Use features from Microsoft Word 2000".
If I browse to the Office 2000 disk i get a message saying "use features from D:\data1.msi". There is a file called DATA1.MSI (it's in uppercase) on the root directory of the CD. If I point to it I get the message from Windows installer "D:\data1.msi is not a valid installation package. Try to find data1.msi in a folder from which you can install MS Word 2000 SR-1. When I tire of going around this loop and click cancel, Word closes.
I don't know what Ms Word 2000 SR-1 is, and I don't want to unless I must.
I have deleted everything Microsoft from my computer, cleaned up my files, and reinstalled ME. It's no better.
Can you help?