From: Computerpilot on 11/13/2002
Try deleting the Normal.dot template.Here are a list of MSO9.dll-related links from Microsoft's website. I am not sure if any apply but they are worth the effort of review.
http://support.microsoft.com/default.aspx?scid=kb;en-us;281520
http://support.microsoft.com/default.aspx?scid=kb;en-us;302602
http://support.microsoft.com/default.aspx?scid=kb;en-us;220459
http://support.microsoft.com/default.aspx?scid=kb;en-us;268764
http://support.microsoft.com/default.aspx?scid=kb;en-us;239790
Hope this helps...
Computerpilot