From: Nate on 07/06/1999
Could be a hardware problem, if your computer operates normally, but all of a sudden has problems while you are using your modem, it could be your internal modem.
That was a big assumption on my part, because you could have a external modem.
If it is internal, you should check that it's installed properly, meaning IRQ's are set properly if there's pins on it for setting the IRQs (see your manual) or that your BIOS settings are correct.
Or a simple thing to try is to move the modem card to another slot and see what that does.
Either way, I would get someone who knows what they are doing to help with this type of problem.
It could also be software, but since you say it only seems to do it while online and AOL seems to have nothing to do with it, I think that it is hardware.
The reason I think it may be a IRQ problem is that the system uses IRQ's alot when transfering data through a modem.
Any chance you can borrow a external modem to try out? That might tell you something. You didn't mention what system / modem you are using.
: I use Windows 95 and AOL ISP. My computer crashes constantly while on-line. The crashes occur when on click onto the next page of a site, to a new address, or when I'm simply scrolling down the page using the left scroll bar. It has even crashed while reading my e-mail. I doesn't matter whether I access the internet through AOL or Explorer. Please be explicit in your reply. I'm a novice.