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 A fatal Exception Error has occured at 017F:BFF9DF Post a Reply  
From: Terre on 07/23/2002
I have a Dell Dimension L800R, Running Windows 98, 128mb Memory. Whenever I attempt to open Excel, I receive the error message above, followed by the blue screen and then a white screen saying "system dangerously low in resources". I do not have programs running in the background (disabled them) and my memory is 88% free.

This happened before and I called a technician who re-installed Windows (Clean install) and now several months later, it is happening again. Ideas?

P.S. I reinstalled Office and it didn't help.

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--- Replies to this Problem ---
From: ss on 02/03/2006
I rename the Excel.xlb and it worked for me.
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From: Jim on 12/09/2005
deleting NORMAL.DOT fixed my MSWORD (office 2000) problem. Appreciate the tip!
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From: Richard on 11/17/2004
Deleting *.xlb files worke for me too. Thanks!
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From: Shannon on 11/13/2004
I have this problem on my laptop ALL the time and I am worried that my computer is dying...it also makes some funny crackling noises sometimes as I am starting up or shutting down too, I think. I am unsure as to whether or not to buy more memory but I think I should maybe just start saving for a new computer. Any suggestions other than that?
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From: dav on 05/19/2004
hi
i am getting this error message and i do not have excel installed or any other office items any help please
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From: Andrea on 05/11/2004
Our Marketing Director had the same problem. He renamed the Excel.xlb problem and everything is O.K. so far.

Thank you to all for all of the very helpful information

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From: Bruce on 03/18/2004
Searching for *.xlb and then renaming the .xlb file worked great for me with this error when trying to get into excel! Thanks for the tip!

Bruce

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From: Michael on 01/22/2004
For those running Microsoft Word(Office,Works) You can delete the normal.dot file which will clear up alot of problems caused from this template when it is corrupt.
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From: Bob on 12/22/2003
This is a bit late compared with the other entries here, but I've just had exactly the same problem, but with Word2000 running on Windows98.

The reply from 'Computerpilot' triggered an idea when he said..."It is possible that your maximum cache size is set too small". Rather than trying to change cache size, I deleted my Temporary Internet files.. the result so far is that I can get into my Word files again. Maybe that will work for you too.

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From: roberto on 11/30/2003
I have the exact same problem (in fact, on a Dell Dimension L800CXE), but with WinWord instead of Excel. Eric wrote in this thread that the solution for excel is to delete the excel.xlb file--any similar solution for word?

remdog99@hotmail.com

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From: Richard on 11/19/2003
Ho my god! I passed last 24 hours trying to solve that problem too.
Didn't want to re-install win98, office re-installation didn't worked.

Thanks to Eric, the Excel.xlb trick worked fine!

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From: Angel on 08/31/2003
I've had the same problem and , as you say, deleting the excel.xlb file located in WINDOWS\Application Data\Microsoft\Excel.xlb and reboting my computer this problem was solved.
It works. Thanks
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From: Heather on 08/19/2003
what about t hose of us who get this error and don't have Office2000 or Excel or whatever???

I have an
AMD procesor
with 256 Ram
6gb hard drive
Win `98

But I get the fatal exception error 017F:BFF9DFFF

Any suggestions?

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From: John on 07/25/2003
Thanks for getting me to the right position to solve the problem. Microsoft knowledge base certainly is incorrect.
My Excel 97 stopped crashing in Windows98 when I renamed the johnB8.xlb (in root of Windows)file johnB8a.xlb and let Excel build a new one upon restarting the application.
It must be excel.xlb in NT architecture.
Thanks for being there.
John

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From: Steve on 07/10/2003
thanks, deleting that excel.xlb worked for me too. Excel was fine the other day and then after received some email spreadsheets I got the lockup and freezing and reinstalling office didn't rectify the situation.
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From: Geoff on 07/07/2003
Same problem as described, time wasted doing the same things (even going back to Office 97 version of Excel which worked), same fix solved the problem. Good one, Bill!!!
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From: Jerry on 07/06/2003
I am running Windows 98 with 128 MB ram and 75% free space. I experience this same error every time I use the computer several times. It is never associated with Excel and it always locks up the computer so I cannot control, alternate, delete to reboot. I always have to turn off the unit which results in the incorrect shutdown deal, etc. I get other BSOD messages but don't want to complicate things now. I am considering upgrading to Windows 2000 and see if this helps.
Any other suggestions or comments before I do it.

Thanks
Jerry

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From: Ashan on 03/19/2003
The excel.xlb fix worked for me
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From: Wayne on 03/17/2003
Eric's solution to delete excel.xlb worked like a charm. When rebuilt, the file was 9 kB versus the 149 kB file I deleted. Being engineers, we renamed instead of deleting. When we had proven that it worked, we went back to the old file and locked up the machine. It is gone now!! Thank you.
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From: zzz on 02/26/2003
The problem has nothing to do with your memory or deleting or changing files. The problem has to do with how office 2000 and win98 manage the systems resource (NOT THE MEMORY!). Office 2000 was designed to work with win2000 o/s and the way that win2000 manages it's system resource. When you try to operate office2000 and win98 you get problems. Moreover, office2000 (excel in particular) loads a lot of tools into the system for faster processing, draw back is that it takes up a lot of system resources and therefore you get the message. This is also why it is common for this to happen only when you use excel and not word.
THE FIX: to solve the problem you either upgrade your PC not the memory but the processor and board (expensive!) or you upgrade from win98 to win2000.

ZZZ
Access-IT

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From: ishootstuff on 12/17/2002
Eric was right on the money with his solution. I am a net admin and was close to re-imaging a users PC when I came across his solution. Thank you Eric!

FYI, the PC was:
Compaq EVO D500
1700 MHz
256 MB RAM
18 gig free hdd space.
Win98se
Office 2000 but still using Access 97
Customized toolbars
Error only ocurred in Excel and was always the same (Fatal OE 017f:bff9dfff)
Then it said system was dangerously low on resources.

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From: Eric on 11/11/2002
Have you customized your toolbars? If so, the toolbar file could be corrupt. I have had this exact same problem and the solution was to find the file excel.xlb, delete it and then reboot your computer. The excel.xlb file rebuilds itself on reboot and the problem should go away. The downside is is that you will lose your toolbar customization.

I use highly customized excel toolbars and notice that as I rebuild them, the problem seems to start again when I add icons from the data>sort menu.

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From: Drakman on 10/28/2002
Go here and get a free spreadsheet program and a whole suite of "office" tools and a OS that doesn't crash and lose your important information on a daily basis.
http://www.mandrake.com
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From: Marcy on 10/27/2002
Terre,did you ever get this resolved? I'm having the exact same problem and nothing seems to help.

Windows98
MS Office Professional 2000
System Resources vary from 75% to 90%

For a while every time I opened Excel abd clicked print preview, the program would freeze and I would get the error message that system resources are dangerously low and I should shut down Excel. The error message would continue to prompt me to shut down every application running. I would then have to reboot as everything I clicked on didn't respond.

I reinstalled Office 2000 and now I'm getting the same errors you are. I installed 2 Win98 patches, ran repair and reinstall from the Office 2000 CD and nothing seems to help. I guess I'll do another scan disk and defrag. I've searched the internet and can't find any solid solution to this problem....nothing on Microsoft's website either.

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From: Computerpilot on 07/25/2002

There are quite a few issues that could be going on with this memory address error.

There is not one possbile solution for this memory address error so it is necessary to try and troubleshoot the issue. Microsoft has not published any materials on this error for this very reason (in my opinion).

It is possible that your hard drive may be failing. You may want to try a complete scandisk and defragment drive. Make sure you do the scandisk first and choose the 'thorough' option for a surface scan. If errors are reported, then the computer will attempt to fix them.

Have you tried a Office Repair? I think that you are describing Excel 2000 so enter the install disk and it will give you an option to repair Excel install files. You can also accomplish this by choosing the repair option from the 'help' drop down in Excel.

It is possible that your maximum cache size is set too small. I usually do not recommend that people change these settings but if you find someone that is experienced enough, you can change the size by modifying the System.ini file. You will find this file in the hard drive directory (not in any folders). If you modify the maxfilecache to equal 32768 (based on the RAM you specified), you may avoid getting the error message. This is really a cheap fix in my mind...

Think of any program that you have installed that interacts with Excel. Some programs that are set to load with Excel include VBA or macros that start up every time you open Excel. These programs should be uninstalled and checked to see if they are creating the error message.

Do you have a USB device attached to your computer? Most likely you do! Try disconnecting it for awhile to see if you get the same error message.

ARe you getting the error message in other programs? Usually this memory address error will appear in other applications that you are running as well. If so, then it would definitely indicate a hardware problem.

Post back if you need further assistance.

Computerpilot.

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