From: Buccaneer on 02/13/2003
I had this problem and tried defragging, virus scanning, reinstalling Win98, disabling advanced power management, disabling sound devices.... anything that I thought might be causing an IRQ conflict.
one of msgsrv32's primary jobs during a session is "mediates Plug-andPlay messages among various parts of the operating system".
When I launched msword, within 5 seconds the program would hang indefinitely, forcing me to resort to the Close Program dialogue with CNTL-ALT-DEL. I would End Task and then and then got the same behavior Andy reported.
When tweaking my printer settings, I decided to activate Spool MS-DOS print jobs. When I lauched msword again, it did not hang, but instead gave me error messages - invalid page fault in winspool or spool32 or something, and also canon330.drv
My printer is an (old) Brother HJ100i (made by canon), that can emulate an Epson LQ510. So in the Printer control panel, I removed the Brother100i (which points to canon330.drv) and added Epson LQ 510.
Crossing my fingers -- I've rebooted 3 times now, manually launching msword each time. It no longer hangs.
I also noticed while tweaking the printer settings that there were faxmodem ports still detected by the system, left over from faxmodem software trials and the 56K phone modem that I removed from the system. This makes me think that msword was trying to locate those ports, so I deleted references to them whereever I could find them in the system configuration files.