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 Re: pstprx.dll missing Post a Reply  
From: Mattias on 08/27/2001
From Microsoft Knowledge Base:
OL98: ErrMsg: Cannot Start Microsoft Outlook

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The information in this article applies to:

Microsoft Outlook 98

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IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS
On Windows 95 and Windows 98 computers you may get the following error message when starting Microsoft Outlook 98:

Cannot start Microsoft Outlook. A required component is missing: Omi9.dll. Please install Microsoft Outlook again.
On Windows NT 4.0 computers you may get the following error message when starting Microsoft Outlook 98:
Cannot start Microsoft Outlook. A required component is missing: Omint.dll. Please install Microsoft Outlook again.
You may also get the following error:
Unable to open your default e-mail folders. An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.dll. Be sure the service is correctly installed and configured.

CAUSE
If the installed version of Outlook conflicts with the MailSupport registry key value, the error message will be generated.

MORE INFORMATION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To check or change the registry key value, follow these steps:

Click Start, click Run, and type "regedit" (without quotation marks).


Navigate to the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook\Setup


In the right pane, click MailSupport.


Use the following table to determine which Value data to enter.


Internet Mail Only = 0
Corporate or Workgroup = 1
Type the correct value for your Outlook installation and then click OK.


Exit the Registry editor and start Outlook.

: MY OS IS WIN95 . I AM USING A P-3 450MHZ MACHINE. WHEN I LOAD THE MICROSOFT FAX SOFTWARE FROM THE ADD/REMOVE PROGRAM -> WINDOWS SETUP PROGRAM OPTION IT GETS LOADED . BUT WHEN I TRY TO COMPOSE A FAX OR TRY TO USE MICROSOFT FAX SOFTWARE GET THE MESSAGE THAT PSTPRX.DLL IS MISSING . HOW D I GO ABOUT SOLVING THIS PROBLEM?


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--- Replies to this Problem ---
From: Charlie on 03/24/2004
Great post Mattias. My problem was with Office 2000 on Windows 2000, but it was easy to adapt your info and find the right registry key. Saved me a ton of hassle. Thanks!
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From: Vhenjo on 03/27/2003
still i cannot access my e-mail.
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From: kidd on 03/15/2003
I rebooted & voila, there in front of me was Outlook 2002, finally, without that annoying Error Message. Now I can proceed to learn the darn thing for work. Thank you soooooooooooooooooo much! But screen shots would have been nice! <g>

I went to AskJeeves.com & I simply typed in 'pstprx.dll' & there you were. You & a couple of other people with answers for this insanity. This is wonderful considering I could have just dropped the laptop into Lake Michigan!<g>

Good luck to everyone using this. It worked for me & I struggle with this for 2 days wrecking my poor, delicate brain's mental health, until I Asked Jeeves. Ladies & gentlemen, have a great weekend!!

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From: kidd on 03/15/2003
I wish you could have had some screen shots. I'm not sure if I found the Value data, but I did but a zero where the I-beam was flashing. I hope I did the right thing at this point.
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