From: John on 08/09/2002
On several of my Word documents, when I try to Save, Print, or the following box will pop up and Word will be shut down:WINWORD caused an invalid page fault in
module MSO9.DLL at 017f:309d9b68.
Registers:
EAX=0000040e CS=017f EIP=309d9b68 EFLGS=00210202
EBX=0064cddc SS=0187 ESP=0062d41c EBP=0062d4c0
ECX=3092701c DS=0187 ESI=00fe4162 FS=1117
EDX=00000006 ES=0187 EDI=00690ed0 GS=0000
Bytes at CS:EIP:
8b 40 04 c2 08 00 a1 58 41 d6 30 c3 56 57 0f bf
Stack dump:
303307dd 00e80728 0000040e 0064cef8 00e5961c 0064cddc 00000052 308ce919 0062d454 bff7b9c5 819b6eb4 00002798
00640a88 012a0000 00640a88 bff713e2 Upon restarting Word the document is "locked for editing". The next time I tried to save such a document I get a similar message:
WINWORD caused an invalid page fault in
module MSO9.DLL at 017f:309886a8.
Registers:
EAX=0000040e CS=017f EIP=309886a8 EFLGS=00210202
EBX=0062bc0a SS=0187 ESP=0062b8ac EBP=0062bcbc
ECX=00000000 DS=0187 ESI=0062bc62 FS=110f
EDX=00000003 ES=0187 EDI=0062bc1c GS=0000
Bytes at CS:EIP:
8b 40 38 c2 04 00 8b 44 24 04 8b 80 80 00 00 00
Stack dump:
30193ff8 0000040e 301b4f9b 0000040e 00fd06f8 00e5470c 00400078 0000006c 00000008 0062b8ec fffffffe bff741f7 bffc9490 bff7b796 bff741f7 bffc9490 THis is very frustrating. Anyone know what causes this or how to prevent? THanks!
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--- Replies to this Problem ---
From: keith on 08/20/2006
answer to mso9.dll problem, which I have on my system. First, the dll is not corrupt, reinstalling office with a fresh copy gives same error. Second, in Word, various functions cause the mso9 lockup. On mine, just accessing Format, Font does it. In Excel, going to the Font diaslog box gives no problems. Any Print functioni might lock it up, too. The only work-around I have is to make sure the network printer and PC that's sharing it and the Epson C86 are all on. If the shared PC is off, I get the error. The problem might be a communications issue with some printers. Like in a post above, someone suggests setting another brand printer as default, if yu\ou have another.
I hope everybody keeps at this issue that wemight narrow it down to the specific cause.
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From: Pedro Mendez on 08/06/2004
Hello. I have a trouble with this mso9.dll, well, when i am opening a new doc file in M. Word 2000, i am in windows 98; there is a message a minute after opening the file. It says this:Winword made a no valid error page in the module mso9.dll of 0197:308ca062.
EAX=006e0061 CS=0197 EIP=308ca062 EFLGS=00010202
EBX=0062e7c0 SS=019f ESP=0062e790 EBP=0062e794
ECX=01844280 DS=019f ESI=308ca015 FS=6d77
EDX=0184400c ES=019f EDI=00000000 GS=0000
Bytes en CS:EIP:
,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x
Volcado de pila:
,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x I was doing the repair option of the Microsoft Office installers; the trick of mso9.old and winword.old; then deleting normal.dot; then replacing mso9.dll with another mso9.dll; then uninstalling and reinstalling Ms.Office 2000; and nothing happens. See that the direction 0197:..... is different that the messages you posted. Please help me. Thanks.
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From: Ian on 12/09/2002
I have had exactly all of the problems and messages that are described. I have been looking for a fix online. Have downloaded a new MSO9.DLL, but no difference. Yes it happens with a file with a graphic in the header. I have also set a 2nd PC on a network printer, recently connected?I will delete the graphic header in the file, complete it them try to print the finished file? I will come back to see any more suggestions. Yes, I have run "repair & reload".
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From: Graham on 11/22/2002
I had exactly the same problem. It would only happen with certain documents - ones which contained graphics. It turned out to be the default printer (Epson C82 Inkjet) which had been recently installed on the network.I changed the default printer to an existing installed printer (also network) and the problem disappeared. Changed it back to the Epson and it reappeared. I re-installed the Epson C82 printer driver and the problem went for good. Hope this helps
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From: Fred on 10/24/2002
Do a search for other info here on MS09
Is there any chance you installed something new that caused this? Some installs of programs write a new DLL file in, some back up the old version maybe you can find it and try it (back up the new one just in case) or try one from the master CD
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From: veda on 10/24/2002
Hi,I have performed all of your suggestions. However, the error message remains. I am desperate. The error occurs when I attempt to open Excel. "Excel has caused an error in MSO09.DLL"
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From: Tony on 10/11/2002
Hi,It happend to couple of my users too. The document was created in Word 2000. Then, it was modified in Word 97 and sent back to user with Word 2000. The user with Word 2000 got the same problem. So, I sent this document to myself. I have Word XP(2002). I was able to save, modify and rename without any problem at all. I sent the modified and renamed document to the Word 2000 user and it worked just fine.
I don't know what the reason for this error, but the problem is fixed. Good luck, Tony.
: On several of my Word documents, when I try to Save, Print, or the following box will pop up and Word will be shut down: : WINWORD caused an invalid page fault in
: module MSO9.DLL at 017f:309d9b68.
: Registers:
: EAX=0000040e CS=017f EIP=309d9b68 EFLGS=00210202
: EBX=0064cddc SS=0187 ESP=0062d41c EBP=0062d4c0
: ECX=3092701c DS=0187 ESI=00fe4162 FS=1117
: EDX=00000006 ES=0187 EDI=00690ed0 GS=0000
: Bytes at CS:EIP:
: 8b 40 04 c2 08 00 a1 58 41 d6 30 c3 56 57 0f bf
: Stack dump:
: 303307dd 00e80728 0000040e 0064cef8 00e5961c 0064cddc 00000052 308ce919 0062d454 bff7b9c5 819b6eb4 00002798
: 00640a88 012a0000 00640a88 bff713e2 : Upon restarting Word the document is "locked for editing". : The next time I tried to save such a document I get a similar message:
: WINWORD caused an invalid page fault in
: module MSO9.DLL at 017f:309886a8.
: Registers:
: EAX=0000040e CS=017f EIP=309886a8 EFLGS=00210202
: EBX=0062bc0a SS=0187 ESP=0062b8ac EBP=0062bcbc
: ECX=00000000 DS=0187 ESI=0062bc62 FS=110f
: EDX=00000003 ES=0187 EDI=0062bc1c GS=0000
: Bytes at CS:EIP:
: 8b 40 38 c2 04 00 8b 44 24 04 8b 80 80 00 00 00
: Stack dump:
: 30193ff8 0000040e 301b4f9b 0000040e 00fd06f8 00e5470c 00400078 0000006c 00000008 0062b8ec fffffffe bff741f7 bffc9490 bff7b796 bff741f7 bffc9490 : THis is very frustrating. Anyone know what causes this or how to prevent? THanks!
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From: Computerpilot on 08/21/2002
First off, the error is occuring in Word but the dll file in question affects all of Office 2000. You should place the install disk into your CDROM and choose the option for a full Office repair. If this does not work, uninstall office and reinstall.It is simply a corrupt MSO09.dll file most of the time. Occasionally, there could be a conflicting Office addin that is causing the error. However, start with the easiest, then work towards harder problems to fix. Post back if this does not work. Only, this time, start a new thread so that I can respond quicker. Thanks. Computerpilot
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From: cybermetaller on 08/18/2002
Hi there,
I just saw this post and I would apreciate it if you help me.
I also have a problem with mso9.dll in word, every time I start writing, a window pops up saying that word caused an error in mso0.dll. Before I saw this, I tried to repair office but nothing changed, I also downloaded another dll from internet with no effect.
When I saw this post I tried again to repair word directly from the help menu, but nothing changed.
What can I do next?
Thanks for the help.
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From: Computerpilot on 08/11/2002
You are getting the most popular MSO9.dll error message. How lucky are you?There are quite a few things that can affect this file. It is the heart of Microsoft Office and can affect any of the office suite applications. The reason for your second error message was associated with the computer not removing the previous document from memory before you attempted to open it again. Office 2000 will give an error message that is is locked and is read-only, even though you do not have another copy open. This is normal. You should run a 'repair' on Office 2000. Open Word and choose 'help'. Then choose the option to 'repair office'. You can also insert the Office 2000 disk and It will give you an option to repair. Do not uninstall/reinstall until you have attempted this first. Other possiblities exist. It is possible that you have recently installed a conflicting printer. However, you did not indicated that you have the error message when you print. Also, it is possible that your Normal.dot template is corrupt and needs to be replaced (you can do this by deleting the file - Word automatically replaces it next time it is opened). Individual files can cause this error message. If a macro is used in a Word document that is not properly coded, you can get this error message. Also, other small items in a document can create the same error message. Make sure that you are not saving in an older format of Word. This can also create the error message. Feel free to post back if you still get the error message after all of the troublshooting. Computerpilot
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