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 Compaq 7000 won't boot Post a Reply  
From: Mike on 08/24/2002
My Compaq 7000 started hanging at the oddest times a few days ago. I have noticed many people have had these problems as well. First it just started hanging every once in a while. I tried reformating my hd, but it always locked up in the process. Then, only once in a while the compaq screen would appear, and now it dosen't at all. It will be 1 year old tomarrow, and it shouldn't be having these problems yet. Any help whould be great. Thanks.
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From: Paul on 01/23/2003
I have the same problem.

What, if anything did you do to resolve this

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From: Computerpilot on 09/03/2002

If you can change them in Windows, you want to do this first (see below on how to do this). However, my suggestion would be to remove your ethernet and 1394 first, then boot into windows. You can put these cards in other slots (one at a time, rebooting each time) and attempt to move IRQ's around. Usually, two devices sharing one IRQ is not bad. However, 1394 and USB use a significant amount of memory and power resources and I would not be surprised if the computer wanted them on separate IRQ's.

Not all devices have the option to change IRQ's in Windows. However, you can check this to see if you can manually change the IRQ. Right-click on 'My Computer', choose 'Properties', then find the device you want to change IRQ (or find Device Manager if you have Win2k or WinXP), double-click on item, click on 'Resources' tab, scroll down to find the 'Interrupt Request' entry and highlight it. If you can change the settings, it will give you an option to unselect the automatic settings and also assign another IRQ number. It will also be kind enough to let you know if there is another device on your newly chosen IRQ.

There are not many devices that allow you to do this anymore. Usually, older motherboards and lower quality motherboards have problems like this. It sounds like you have quite a bit of hardware installed in your computer so it may be difficult to get everthing to work right. Ocassionally, I have gone out to purchase a new modem or Ethernet card of another brand to get the right IRQ's on older boards. Just be carefull, too much hardware adjustments can lead to an unhappy BIOS.

Good luck.

Computerpilot


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From: Mike on 08/31/2002

I finally got the computer to turn on by leaving it off for a while. I got to check bios and found out that the irqs for our ethernet and usbs were all the same, as well as our 1394 and APG slot were the same. Is it possible to get them there own irq? Would that help? If I change one of them, the others do the same. If you can help, Please do. Thanks.

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From: Computerpilot on 08/26/2002
It sounds like a bad hard drive. I cannot be sure as Compaqs have such an array of hardware problems. I think you have a Presario line... Those are my least favorite (sorry if I offend anyone, I have worked with these computers for years and have been extremely unimpressed with their technology and support). The business lines of computers are a bit better.

Did you recently add hardware? Compaq is infamous for particular hardware configuration problems. If you have, then remove the device and try again. If, for example, you added a network card, then you might return the network card and purchase another brand. I know this sounds stupid, but every card has a favorite IRQ address(es) they like to use. Most times, this address can be shared. In some configurations, they cannot and the computer will not automatically switch to an unused address. I cannot always blame Compaq for these problems as they usually stem at the BIOS (motherboard) programming.

If you do not get the Compaq logo, then that would indicate you are not 'posting'. This means that your bios will not even start. You may even get a series of weird beeps every time you try to start. I think if you hit any key at the compaq logo, you should be able to see the post and what is going on. I am not sure with presarios...

If you did not recently add anything, then check the hard drive. A new hard drive is reasonably inexpensive and can be replaced at your local computer/electronics store (they will install for free, usually). It sounds like your problem is indicative of a bad hard drive. Of course, they would probably be willing to test your hard drive as well.

I hope this helps. Feel free to post back if you have tried these solutions and they do not work. Whatever you do, don't bother calling Compaq technical support. They are a realy pain to deal with at times!

Computerpilot

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From: Mike on 08/26/2002
I have heard that presarios have had many problems, and I have a presario 7000. It was refurbished and got it from a computer show in our city last year. I do not think it's the hard drive because I put it in my Compaq deskpro last night and havn't had a problem with it. I am thinking one of the pci cards may have blown, or (I am not sure about this) the power supply.
F10 is how you get into the post, but it isn't working right now. Also the system speaker isn't making a sound so could it be possible that the motherboard may have died? Or maybe the mobo battery? I had the same problem with my older computer I had, and that had a dead motherboard, and they wern't in the same place so I don't know if the conditions are bad. The system fan still runs and I cleaned it out too. I also reseated the processer (AMD Ath.)I havn't installed and new hardware either. Thank you for your help, If you have any other Ideas please reply. Thanks.
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From: Computerpilot on 08/26/2002
Sounds like you might be right. I would first remove all hardware (from the PCI/ISA slots), then attempt a reboot. If it does not work, it is the motherboard. Finding a replacement should not be difficult or expensive. The only problem is that you may have to get a new case. I am not sure if the motherboard mount points are the same in the presario case as a new motherboard.

I would think that your assessment of the power supply would be right; however, you mentioned that the fan was turning on the processor. This would indicate you are getting power. You could try switching power supplies from your deskpro to your other system. They should be compatible. As a matter of fact, you should be able to get the machines close enough to just hotwire the other board. Then you won't have to remove it from your deskpro. Another thing to consider, are you getting fan movement in the power supply? This could also create a problem if it is not turning. If this is the case, then get a new power supply.

Good luck.

Computerpilot

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From: Mike on 08/26/2002
Thank you for the help. I will try your suggestions also. I also tried to call compaq about a year ago when the modem on my old presario wasn't working. Whe spent 23 hours total with them with no luck. Thanks and you have been great help.
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